Benchmarking and performance management in clinical pharmacy
International Journal of Operations & Production Management
ISSN: 0144-3577
Article publication date: 1 March 2001
Abstract
The article features a study based on postal questionnaires and structured interviews, targeting senior members of the hospital pharmacy profession. The aim was to examine the potential of practice and performance benchmarking as a means of improving competence and capabilities within the clinical pharmacy service of NHS Trust hospitals. Postulation of models and analysis of data is followed by discussion of results. This leads to a number of suggestions and conclusions with respect to the potential role of benchmarking including an assessment of its suitability, limitations, and implementation issues associated with this particular service sector.
Keywords
Citation
Fowler, A. and Campbell, D. (2001), "Benchmarking and performance management in clinical pharmacy", International Journal of Operations & Production Management, Vol. 21 No. 3, pp. 327-350. https://doi.org/10.1108/01443570110364678
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited