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Designing, implementing and updating performance measurement systems

Mike Bourne (University of Cambridge, Cambridge, UK)
John Mills (University of Cambridge, Cambridge, UK)
Mark Wilcox (University of Northumbria, Newcastle, UK)
Andy Neely (University of Cranfield, Cranfield, UK)
Ken Platts (University of Cambridge, Cambridge, UK)

International Journal of Operations & Production Management

ISSN: 0144-3577

Article publication date: 1 July 2000



This paper addresses issues met when designing, implementing, using and continuously updating performance measurement systems in manufacturing companies. The paper develops, from theory, a framework for analysing the implementation of a performance measurement system and uses this framework to interpret three longitudinal case studies. The paper concludes that specific processes are required to continuously align the performance measurement system with strategy. When these processes are combined with a well defined model of strategic success, the measurement system can enhance the strategic management process by challenging the assumptions and the strategy itself.



Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000), "Designing, implementing and updating performance measurement systems", International Journal of Operations & Production Management, Vol. 20 No. 7, pp. 754-771.




Copyright © 2000, MCB UP Limited

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