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From Words to Actions: Communication for Business Management

Leadership & Organization Development Journal

ISSN: 0143-7739

Article publication date: 1 January 1991

Abstract

Based on the work of Jurgen Habermas, language and communication and ways to move from words to communicative action in the business environment are discussed. Information is not the basis of communication. Rather, it is language and understanding. Language operates on two levels, a technical or linguistic level and a social or communicative level. The latter leads to interpersonal relationships and communicative action which provide the context for critique, change, and organisational competitiveness. The ways for managers to develop communicative competence among members of an organisation are considered.

Keywords

Citation

Herda, E.A. and Messerschmitt, D.S. (1991), "From Words to Actions: Communication for Business Management", Leadership & Organization Development Journal, Vol. 12 No. 1, pp. 23-27. https://doi.org/10.1108/01437739110144672

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited