Reviews the main tenets of TQM and strategic HRM, and identifies both similarities and tensions between the two approaches. Presents a case study of Tubemakers Australia, winner of an Australian Quality Award. Illustrates how Tubemakers managed the integration of TQM and strategic HRM. Particular strengths of Tubemakers′ approach were its ability to centralize strategic elements of TQM while still providing the workplaces with sufficient latitude to address the specific needs of their employees.
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