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Call Centres and Human Resource Management: A Cross‐National Perspective

Peter Bain and Phil Taylor (University of Strathclyde, Glasgow, UK and University of Stirling, UK)

Employee Relations

ISSN: 0142-5455

Article publication date: 1 October 2004

Keywords

Citation

Bain, P. and Taylor, P. (2004), "Call Centres and Human Resource Management: A Cross‐National Perspective", Employee Relations, Vol. 26 No. 5, pp. 569-571. https://doi.org/10.1108/01425450410550527

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited