Stress management is a continuous process of monitoring, diagnosing, and prevention of excessive stressors that adversely affects employees, managers, and productivity. These stressors are as much a function of the environment as one’s perception of the environment. Therefore, stress management is as much the responsibility of employees as it is managers. Both must maintain the lines of communication and feedback to determine appropriate means of diagnosis and a suitable mix of primary, secondary, and tertiary prevention methods. Diagnosis may be as simple as circulating questionnaires throughout the office or as extensive as group discussions to investigate possible problems and resolutions. From diagnosis results, managers and employees must agree upon an effective method(s) of prevention. If lapses in either diagnosis or prevention methods occur, employees and managers risk a decline of productivity, morale, and a deterioration of physical and mental health.
Raitano, R. and Kleiner, B. (2004), "Stress management: stressors, diagnosis, and preventative measures", Management Research News, Vol. 27 No. 4/5, pp. 32-38. https://doi.org/10.1108/01409170410784446Download as .RIS
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