Web 2.0 for reference services staff training and communication
Abstract
Purpose
This paper aims to focus on applications of Web 2.0 that improve training and communication within the reference services department.
Design/methodology/approach
The paper discusses some of the best known and most heavily used examples of Web 2.0: blogs, calendars, wikis, RSS, image collections, podcasts or vodcasts, social bookmarks, text messages, instant messages, and social networks.
Findings
Implementing Web 2.0 tools to coordinate communication and training creates a dynamic, interactive system for sharing procedures, ideas, and new developments within a reference services department.
Originality/value
The paper provides useful insight into training staff using Web 2.0 applications.
Keywords
Citation
Currie, J.P. (2010), "Web 2.0 for reference services staff training and communication", Reference Services Review, Vol. 38 No. 1, pp. 152-157. https://doi.org/10.1108/00907321011020789
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited