While many academic libraries are reporting fewer reference interactions, gate counts are not dropping at the same rate. To many students, asking questions is taking a risk that they will appear unknowledgeable. Librarians have branched out to find new ways to communicate with these students. This article describes the creation and testing of a roving reference strategy at the Texas A&M University Libraries that sought to re‐establish the face‐to‐face element by going directly to the student. Tablet PC technology was evaluated and utilized as a means to equip the librarians with the necessary electronic access as they roved in student study areas.
Smith, M.M. and Pietraszewski, B.A. (2004), "Enabling the roving reference librarian: wireless access with tablet PCs", Reference Services Review, Vol. 32 No. 3, pp. 249-255. https://doi.org/10.1108/00907320410553650
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