Reaching in
Ilene F. Rockman
(Manager of the Information Competence Initiative for the Office of the Chancellor of the California State University System, Hayward, California, USA, and Editor of Reference Services Review)
479
Abstract
Focuses on the importance of providing internal customer services to library staff and student assistants, by encouraging recommendations and suggestions for service improvements. By doing so, a positive impact can result and a clearer message can be delivered to external constituencies.
Keywords
Citation
Rockman, I.F. (2004), "Reaching in", Reference Services Review, Vol. 32 No. 2, pp. 101-102. https://doi.org/10.1108/00907320410537621
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited