Reaching in
Abstract
Focuses on the importance of providing internal customer services to library staff and student assistants, by encouraging recommendations and suggestions for service improvements. By doing so, a positive impact can result and a clearer message can be delivered to external constituencies.
Keywords
Citation
Rockman, I.F. (2004), "Reaching in", Reference Services Review, Vol. 32 No. 2, pp. 101-102. https://doi.org/10.1108/00907320410537621
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited