To read this content please select one of the options below:

Reaching in

Ilene F. Rockman (Manager of the Information Competence Initiative for the Office of the Chancellor of the California State University System, Hayward, California, USA, and Editor of Reference Services Review)

Reference Services Review

ISSN: 0090-7324

Article publication date: 1 June 2004



Focuses on the importance of providing internal customer services to library staff and student assistants, by encouraging recommendations and suggestions for service improvements. By doing so, a positive impact can result and a clearer message can be delivered to external constituencies.



Rockman, I.F. (2004), "Reaching in", Reference Services Review, Vol. 32 No. 2, pp. 101-102.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

Related articles