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Toward an understanding of people management issues in SMEs: a South‐Eastern European perspective

Leslie T. Szamosi (Senior Lecturer, City College, Thessaloniki, Greece)
Linda Duxbury (Eric Sprott School of Business, Carleton University, Ottawa, Canada)
Chris Higgins (Richard Ivey School of Business, University of Western Ontario, London, Canada)

Education + Training

ISSN: 0040-0912

Article publication date: 1 October 2004



The focus of this paper is on developing an understanding, and benchmarking, human resource management (HRM) issues in small and medium enterprises (SMEs) in South‐Eastern Europe. The importance of SME's in helping transition‐based economies develop is critical, but at the same time the research indicates that the movement toward westernized business systems has a dramatic impact on the human resources within such businesses. Toward addressing this linkage, critical HRM issues related to work outcomes, measures of satisfaction, and managerial support were studied with a sample of nearly 300 employees from 21 SMEs in a country in South‐Eastern Europe (the Former Yugoslav Republic of Macedonia). The data suggest that SMEs are not currently giving their employees what they want from their job (e.g. career development, participation in decision making) and that women are treated differently than men creating an imbalance within the workforce. From these data recommendations are drawn for SMEs on how to move forward as transition unfolds.



Szamosi, L.T., Duxbury, L. and Higgins, C. (2004), "Toward an understanding of people management issues in SMEs: a South‐Eastern European perspective", Education + Training, Vol. 46 No. 8/9, pp. 444-453.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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