The false promise of “what gets measured gets managed”
Abstract
Discusses the importance of precise communication as a prerequisite to achieving alignment between internal and external stakeholders. Consideration is given to popular management catch‐phrases in general, with specific analysis of the widely‐used statement: “what gets measured gets managed”. The application of mathematical logic shows this to be a false statement, yet one that precipitates the management of measurements that may not add value as seen by the end‐use customer.
Keywords
Citation
Emiliani, M.L. (2000), "The false promise of “what gets measured gets managed”", Management Decision, Vol. 38 No. 9, pp. 612-615. https://doi.org/10.1108/00251740010694317
Publisher
:MCB UP Ltd
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