To read the full version of this content please select one of the options below:

The false promise of “what gets measured gets managed”

M.L. Emiliani (Rensselaer Polytechnic Institute, Lally School of Management and Technology, Hartford, Connecticut, USA)

Management Decision

ISSN: 0025-1747

Article publication date: 1 November 2000

33666

Abstract

Discusses the importance of precise communication as a prerequisite to achieving alignment between internal and external stakeholders. Consideration is given to popular management catch‐phrases in general, with specific analysis of the widely‐used statement: “what gets measured gets managed”. The application of mathematical logic shows this to be a false statement, yet one that precipitates the management of measurements that may not add value as seen by the end‐use customer.

Keywords

Citation

Emiliani, M.L. (2000), "The false promise of “what gets measured gets managed”", Management Decision, Vol. 38 No. 9, pp. 612-615. https://doi.org/10.1108/00251740010694317

Publisher

:

MCB UP Ltd

Copyright © 2000, Company

Related articles