Workforce engagement: case study of an award‐winning leadership model
Abstract
Purpose
The paper aims to present a case study of multi award‐winning management team's methods used to profoundly increase staff performance through engagement.
Design/methodology/approach
The model covers applied techniques in internal communication; management training; managing performance (underperformers and star performers); and staff wellbeing.
Findings
Results included a 20‐fold increase in output with only a three‐fold increase in staff; sick leave reduced by one third; and staff turnover reduced by more than half.
Originality/value
The paper presents practical, easy‐to‐follow, scalable methods of an employer described by a national judging panel as “exceptional […] astonishing […] determined to go the extra mile towards every employer's dream: a contented, highly motivated workforce”. It includes 12 tips for managers to become excellent people managers, and the ten common values of excellent teams.
Keywords
Citation
Edwards, M. (2012), "Workforce engagement: case study of an award‐winning leadership model", Industrial and Commercial Training, Vol. 44 No. 3, pp. 132-138. https://doi.org/10.1108/00197851211216736
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited