Workforce engagement: case study of an award‐winning leadership model

Martin Edwards (Chief Executive, Julia's House, Poole, UK)

Industrial and Commercial Training

ISSN: 0019-7858

Publication date: 13 April 2012



The paper aims to present a case study of multi award‐winning management team's methods used to profoundly increase staff performance through engagement.


The model covers applied techniques in internal communication; management training; managing performance (underperformers and star performers); and staff wellbeing.


Results included a 20‐fold increase in output with only a three‐fold increase in staff; sick leave reduced by one third; and staff turnover reduced by more than half.


The paper presents practical, easy‐to‐follow, scalable methods of an employer described by a national judging panel as “exceptional […] astonishing […] determined to go the extra mile towards every employer's dream: a contented, highly motivated workforce”. It includes 12 tips for managers to become excellent people managers, and the ten common values of excellent teams.



Edwards, M. (2012), "Workforce engagement: case study of an award‐winning leadership model", Industrial and Commercial Training, Vol. 44 No. 3, pp. 132-138.

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Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited

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