Workforce engagement: case study of an award‐winning leadership model

Martin Edwards (Chief Executive, Julia's House, Poole, UK)

Industrial and Commercial Training

ISSN: 0019-7858

Publication date: 13 April 2012

Abstract

Purpose

The paper aims to present a case study of multi award‐winning management team's methods used to profoundly increase staff performance through engagement.

Design/methodology/approach

The model covers applied techniques in internal communication; management training; managing performance (underperformers and star performers); and staff wellbeing.

Findings

Results included a 20‐fold increase in output with only a three‐fold increase in staff; sick leave reduced by one third; and staff turnover reduced by more than half.

Originality/value

The paper presents practical, easy‐to‐follow, scalable methods of an employer described by a national judging panel as “exceptional […] astonishing […] determined to go the extra mile towards every employer's dream: a contented, highly motivated workforce”. It includes 12 tips for managers to become excellent people managers, and the ten common values of excellent teams.

Keywords

Citation

Edwards, M. (2012), "Workforce engagement: case study of an award‐winning leadership model", Industrial and Commercial Training, Vol. 44 No. 3, pp. 132-138. https://doi.org/10.1108/00197851211216736

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited

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