To read the full version of this content please select one of the options below:

The potential of the frontline manager

Gordon Rabey (Freelance Management Consultant, Wellington, New Zealand.)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 18 April 2008



The paper seeks to create an awareness that by adopting the designation of frontline manager the position should now be demonstrating a more significant contribution from merely supervising work to a wider concern for organisational effectiveness and productivity.


The paper considers ways by which benefit and gains might be achieved by greater voluntary input from the workforce, thereby achieving better cost‐cutting results.


The main finding is the realisation of the latent value of natural teams if their involvement is encouraged and recognised.


The latent value of natural teams exists and can be encouraged.



Rabey, G. (2008), "The potential of the frontline manager", Industrial and Commercial Training, Vol. 40 No. 3, pp. 156-161.



Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited