Many organisations have made significant progress in developing diversity strategies and have put in place robust polices and procedures to ensure fairness and transparency. However, those organisations at the cutting edge of diversity management have now began to focus on the behaviour of their people and in particular their managers and leaders. Research has shown that those organisations with leaders modelling and demonstrating inclusive and appropriate behaviours are the same organisations who are successfully integrating diversity into the mainstream business. Jon Whiteley, head of diversity at occupational psychologists Pearn Kandola outlines the approach some organisations are taking to effect this behavioural change.
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