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Small company “champions” IiP: disaster restoration firm finds training pays off

Brian Armstrong (Brian Armstrong is Managing Director at Disaster Restoration Limited, Basildon, Essex, UK.)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 1 July 2000

Abstract

The managing director of a small Essex company specialising in fire and flood restoration believes that education and training are the key to providing a top‐quality operation in the service industries. He describes how, in the absence of any other nationally‐recognised standards for this relatively new sector within the cleaning industry, his company initially introduced its own internal standards before looking to Investors in People accreditation for the external recognition it needed. With assistance and funding from the local Training and Enterprise Council, the company’s highly successful involvement with the IiP programme has helped it achieve not only high performance standards from its technical, administrative and managerial staff but also greater recognition within its potential client base in the insurance and premises and facilities management industries.

Keywords

Citation

Armstrong, B. (2000), "Small company “champions” IiP: disaster restoration firm finds training pays off", Industrial and Commercial Training, Vol. 32 No. 4, pp. 135-138. https://doi.org/10.1108/00197850010372223

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited