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The benchmarking analysis of organizational learning capability considers a set of criteria: clarity of purposes and mission, leadership commitment and empowerment, experimentation and rewards, transfer of knowledge, teamwork of group problem solving, etc. For this reason it assumes the configuration of a multicriteria analysis. In the traditional benchmarking the multicriteria problem is solved throughout the construction of a synthetic indicator obtained by averaging all scores assigned to an organization on the different criteria. This methodology presents many theoretical and empirical disadvantages. This paper illustrates the advantages, in terms of greater flexibility and realism, connected to the application of the multicriteria methodology founded on the notion of outranking. In fact, such a methodology solves the multicriteria benchmarking problem without using the averaging rule adopted by the traditional benchmarking approach.

Although R&D plays a crucial role in innovativeness and R&D expenditures is the most widely used tool to measure the level of innovativeness of companies, other variables and inputs may be equally interesting. The purpose of this paper is to define an innovative propensity index (IPI) which considers these variables and allows the identification of those companies which have a higher propensity to implement different types of innovativeness.

Taking into account, the different criteria that may be considered in an IPI and that the perception of the relative importance of each criterion is subjective, the use of an innovativeness multicriteria decision methodology has been considered appropriate. In particular, an IPI is built from the weighting of the criteria through FAHP methodology. Data mining techniques are subsequently used to establish a non-supervised ranking (clustering) of a sample of firms, considering their IPI values.

The application of an IPI to a sample of 1,639 companies operating in different industrial sectors has helped us to find out that this index is useful for identifying those companies which really show an increased innovative capacity. A comparative analysis by sectors has shown that although there are companies from all sectors with a high innovative propensity, the proportion increases in more technological sectors. Moreover, it has been observed that in companies with higher net personnel expenses and high productivity level the innovative propensity is also higher.

The criteria used to build the index affects innovativeness individually, but the value of the analysis lies in its multicriteria approach and use of fuzzy logic. The validation of the index in a wide sample of firms is another outstanding aspect of the analysis.

The paper aims to identify the most supply chain resilient company suitable for the customized preferences of partner firms in the context of the Chinese supply chain framework during the COVID-19 pandemic.

A hybrid multicriteria model, i.e. Fuzzy Analytical Hierarchy Process (AHP), was used to assign weights to each criterion, which was subsequently analyzed by three approaches, namely Fuzzy Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS), Fuzzy DEMATEL (Decision-Making Trial and Evaluation Laboratory), and Evaluation Based on Distance from Average Solution (EDA), to rank the top ten companies in descending order of supply chain resilience. Further, sensitivity analysis is performed to identify the consistency in ranking with variation in weights. The rankings are validated by a novel Ensemble Ranking algorithm and by supply chain domain experts.

The rankings suggest the company “China Energy Construction Group Tianjin Electric Power Construction Co., Ltd” is the most feasible and resilient company, presenting interesting findings to partner firms, and Bosch is the least reliable supply chain company of the ten firms considered, thus presenting interesting findings to partner companies.

“Crisis Management Beforehand” is most critical in the current pandemic scenario. This implies that companies need to first prioritize taking proactive steps in crisis management followed by the need to minimize the “Expected impact of pandemic.” Performance factors also need to be regulated (sales, supply chain rank and financial performance) to maintain the company's overall reputation. Considering the consistent performance of the China Energy Construction Group Tianjin Electric Power Construction Co., Ltd., it is recommended as the most reliable supply chain firm to forge strategic partnerships with other supply chain stakeholders like suppliers and customers. On the other hand, Bosch is not recommended as a supply chain reliable company and needs to improve its crisis management capabilities to minimize the pandemic impact.

The paper aims to identify the most supply chain resilient company suitable for the customized preferences of partner firms in the context of the Chinese supply chain framework during the COVID-19 pandemic. The rankings suggest the company “China Energy Construction Group Tianjin Electric Power Construction Co., Ltd” is the most feasible and resilient company, presenting interesting findings to partner firms, and Bosch is the least reliable supply chain company of the ten firms considered, thus presenting interesting findings to partner companies.

This paper aims to analyze the economic-financial performance (EFP) and value creation (VC) in the Brazilian construction industry.

Based on the theories of strategy and finance, a quantitative-qualitative, descriptive and explanatory and applied study was carried out, contrasting the performance of the Direcional company and the civil construction industry – both listed on the Brazilian Stock Exchange and the Over-the-Counter Market (B3)

The analysis of the EFP in the Brazilian construction industry shows that EZTEC, Helbor, Trisul and Direcional were the companies with the best EFP in the period. The analysis of the Economic Value Added (EVA®, henceforth EVA), as a VC metric and basis for assessing the relative technical efficiency score by Data Envelopment Analysis (DEA®, henceforth DEA), revealed that the companies Direcional, EZTEC, MRV and CR2 were considered efficient throughout the period covered. The multicriteria methodology for empirical testing of the EFP and VC allowed not only contrasts Direcional's results with the other companies of the construction industry but also offered a complementary tool for comparative analysis of enterprises of different sizes, structures and realities.

Regardless of any contextual limitations, from a theoretical point of view, the research not only helps fill the research gap aforementioned but also expands knowledge on the topic and demonstrates how this multi-criteria methodology (integrating DEA and EVA) can be used to assess EFP and VC in addition to traditional tools. However, this new approach evaluates, at the same time, corporate and sectorial effectiveness by contrasting the efficiency and efficacy (simultaneously) in the generation of performance and value of a company in relation to the industry.

Significant implications for managerial practice could be noted by offering a tool to improve company performance and creating a competitive benchmarking process for analysts, investors, managers, financing agencies, shareholders, policymakers and business owners, as well as organizations and sectors in similar situations – who need to assess the EFP and VC holistically and improve their decision-making processes.

The uniqueness and innovation of this research come from the original multi-criteria methodology developed, applied and validated for analysis of EFP and VC. This methodology was operationalized through DEA applied to the companies' EVA, making it possible to compare corporate results and those of the whole industry in a balanced way – an unexplored issue in the literature, especially in emerging economies, opening several avenues for future research.

Este artículo tiene como objetivo analizar el desempeño económico-financiero (DEF) y la creación de valor (CV) en la industria de la construcción brasileña.

Con base en las teorías de estrategia y finanzas, se realizó un estudio cuanti-cualitativo, descriptivo, explicativo y aplicado, contrastando el desempeño de la empresa Direcional y de la industria de la construcción civil, ambas cotizadas en la Bolsa y Mercado Extrabursátil Brasileña (B3).

El análisis de la DEF en la industria de la construcción brasileña muestra que EZTEC, Helbor, Trisul y la Direcional fueron las empresas con el mejor desempeño en el período. El análisis del Valor Económico Agregado (en adelante EVA), como métrica de CV y base para evaluar el puntaje de eficiencia técnica relativa mediante Análisis Envolvente de Datos (en adelante DEA), reveló que las empresas Direcional, EZTEC, MRV y la CR2 se consideraron eficientes durante todo el período cubierto. La metodología multicriterio para pruebas empíricas de la DEF y CV permitió no sólo contrastar los resultados de la Direcional con los de otras empresas del sector de la construcción, sino que también ofreció una herramienta complementaria para el análisis comparativo de empresas de diferentes tamaños, estructuras y realidades.

La singularidad y la innovación de esta investigación provienen de la metodología original multicriterio desarrollada, aplicada y validada para el análisis de DEF y CV. Esta metodología fue operacionalizada a través de DEA aplicado al EVA de las empresas, permitiendo comparar los resultados corporativos y los de toda la industria de manera equilibrada – un tema inexplorado en la literatura, especialmente en las economías emergentes, abriendo varias vías para futuras investigaciones.

Independientemente de las limitaciones contextuales, desde un punto de vista teórico, la investigación no solo ayuda a llenar el vacío mencionado anteriormente, sino que también amplía el conocimiento sobre el tema y demuestra cómo esta metodología multicriterio (integrando DEA y EVA) puede utilizarse para evaluar el DEF y CV además de las herramientas tradicionales. Sin embargo, este nuevo enfoque evalúa, al mismo tiempo, la efectividad corporativa y sectorial contrastando la eficiencia y eficacia (simultáneamente) en la generación de desempeño y valor de una empresa en relación con la industria.

Se podrían observar implicaciones significativas para la práctica gerencial al ofrecer una herramienta para mejorar el desempeño de la empresa y crear un proceso de evaluación comparativa competitivo para analistas, inversionistas, gerentes, agencias financieras, accionistas, formuladores de políticas y propietarios de negocios, así como organizaciones y sectores en situaciones similares, que necesitan evaluar el DEF y el CV de manera integral y mejorar sus procesos de toma de decisiones.

The Renewable Energy Directive 2009/28/EC of the European Union provides another element to cross-border cooperation by allowing Member States to fulfill their 2020 renewable energy sources (RES) targets by implementing joint projects in third countries through the cooperation mechanisms. The purpose of this paper is to assess the country risk, to support bilateral cooperation for RES electricity generation projects.

A multicriteria decision support methodology has been developed taking into account three evaluation parameters, namely, the investment framework, the social conditions and the energy and technological status. An additive value model has been constructed, and the UTilitès Additives (UTA) – UTA* (UTASTAR) disaggregation method has been implemented to infer the criteria weights. The obtained ranking of alternatives has been subjected to robustness analysis, and finally the proposed methodology has been applied to five North Africa countries, so as to draw key results.

The pilot application of the methodological approach proposed and the model developed was fully compatible with the decision maker’s ranking on a set of fictitious countries and facilitated the assessment of a country’s current situation with regards to its investment, social conditions and energy and technological status. The results regarding the five North African countries examined, indicated the country’s investment framework as the most important factor, from foreign investors’ perspective, affecting a country’s suitability for the implementation of RES projects through a cooperation mechanism and Morocco, as well as Tunisia as the countries with the most suitable conditions for a successful implementation of such projects.

To the best of authors’ knowledge, there are only very few studies trying to assess opportunities and risks emerging from the implementation of joint projects between European and third countries in the field of electricity generation from RES. There are even less studies using (UTASTAR) method on real-world decision-making problems, and almost none are dedicated to energy sector-related problems.

The purpose of this paper is to study, mainly from the point of view of methodological accounting principles, the value added intellectual coefficient (VAIC), introduced by Pulic as a measure of intellectual capital efficiency (ICE). More specifically, the aim of the analysis is to investigate the strengths and weaknesses of the VAIC, primarily from the accounting theory perspective.

The approach to the study of Pulic's contribution is as follows: first the authors submitted Pulic's methodology to a “conceptual” test, in order to check whether it contradicts any basic accounting principles. Then the results of this methodological test were compared to those obtained by the authors who have criticized Pulic's proposal, in order to check for any concordance or discordance with the literature.

Several authors have discussed the crucial aspects of the VAIC. In this paper the focus is primarily on Andriessen's concerns, since they relate to the theoretical accounting aspects of Pulic's proposal, which is the topic of the paper. First of all, the authors have found that the suggestion of Pulic, centered on the Value Added Income Statement, does not modify or contradict any of the fundamental accounting principles. Therefore the criticisms made by Professor Andriessen should be subject to future research. Furthermore the performance measure proposed by Pulic (VAIC) is not a genuine rival to the traditional methodologies (e.g. the Economic Value Added (EVA)), as instead emerges from Pulic's papers. VAIC and EVA measure different aspects of the performance and therefore may usefully live together in a context in which the performance is measured through multicriteria methodologies, such as the Balanced Scorecard, Skandia Navigator or Intangible Asset Monitor.

The practical implications of the results are: the correct placing of Pulic's contribution into the accounting principles theory; and the manner for using the VAIC methodology in a multicriteria performance evaluation. The authors believe that both aspects have relevant implications for business accounting practice.

The paper shows that almost all of the misunderstandings of the literature debate, regarding Pulic's proposal, arise from a “semantic shift” generated by the fact that Pulic uses the terms human capital and structural capital with a completely different meaning from that of the Skandia Navigator. Authors’ hope is that the study described in the paper will contribute to a better understanding of: the way to calculate and to interpret the efficiency of intellectual capital (IC) in a correct manner; and the role of IC on firm multicriteria performances.

The objective of this paper is to develop a methodology and a framework to assess performance measurement and generate a better understanding of the project context. The paper aims to present an application to illustrate the proposed methodology, to identify and measure the success parameters for a project.

The research method is a mixture of qualitative and quantitative and it is applied to a case study. The primary data were gathered using unstructured interviews with decision makers. Bibliographic research is used in order to construct the theoretical framework and the intervention instrument adopted is the multicriteria decision aiding methodology – constructivist (MCDA‐C).

The methodology makes it possible to visualize the criteria that must be taken into account according to the decision makers' values in the project selection process. The framework supports the ordinal and cardinal measurement of the project performance, making it possible to compare and rank proposals, as well providing a process to improve project proposals.

This process has helped in negotiations between stakeholders in the project, and, consequently, has helped the chief project officer to select and prioritize strategic projects within the demand for new products.

This paper offers an empirical understanding of the application of performance evaluation to project management and identifies a complementary tool in this interdisciplinary area.

Aim of this paper is to evaluate the reliability of UNESCO Periodic Reports for the assessment of hazards affecting the UNESCO world heritage sites (WHSs) and to rank the most critical WHSs in Europe through multicriteria analysis.

The Periodic Reports represent the available continental-scale knowledge on hazards that threaten the WHSs in Europe and include 13 different natural threats. The information included in these reports has been first validated with high-quality data available in Italy for volcanoes, landslides, and earthquakes. Starting from the Periodic Reports, a multicriteria hazard analysis has been developed by using the analytical hierarchy procedure (AHP) approach. This analysis allows to identify and to rank the most critical WHSs at the European scale.

The data provided by Periodic Reports are demonstrated to be a good starting point for a continental-scale analysis of the actual distribution of natural threats affecting WHSs in Europe. The Periodic Reports appear to be reliable enough for a first-order assessment of hazards. The general overview of the hazard at the European scale shows high value of hazard index in the Eastern Mediterranean area and Balkans, due to a combination of earthquakes and landslides. The most at danger cultural site is in Bosnia and Herzegovina, while the most at danger natural site is Norway.

The paper gives a contribution to improve the continental-scale knowledge on hazards affecting the UNESCO heritage sites. The assessment of hazard inside the WHSs is an important task for the preservation of cultural and natural heritage, and it is important for UNESCO to achieve some of its goals. Through this research, European WHSs have been ranked according to their degree of hazard.

The ability of the police to decrease victimization rates, protect human rights and social capital, to generate feelings of safety and to respond to citizens’ calls helps generate positive citizen feelings about the legitimacy of police as a law enforcement institution. Police approaches to reduce crime and violence are based mainly on objective measures, neglecting to assess its performance based on subjective perceptions. The conception that the citizens’ fear of being victims is not always reflective of the actual prevalence of crime highlights the importance of social surveys to assess the public’s perception of police performance. It is also important to assess employee satisfaction, since research indicates that the performance of first-line employees is influenced by their satisfaction. The purpose of this paper is to provide the first comparative study of both citizen and police officer satisfaction and evaluates their relationship.

This paper is based on a dyadic survey that measures citizens’ evaluation of police service quality as well as policemen’s job satisfaction. The data were analysed using the multicriteria methodology of multicriteria satisfaction analysis.

The results showed that policemen seem to be unsatisfied with their jobs, while citizens are quite satisfied with police performance. Specifically, policemen’s ability to be available for patrol is currently hampered by bureaucracy and other typical obligations. The tangibles criterion, which refers to buildings, offices and surveillance equipment, were characterized as inadequate by both policemen and citizens. It was also observed that police officers are not very satisfied with their amount of work may be the reason why citizens report median satisfaction levels in terms of police responsiveness.

This survey adds to management literature on job satisfaction and service quality, providing some additional findings regarding the police population. In addition, it combines related constructs supporting the claim that citizens can be satisfied with police services provided that police officers are satisfied with their jobs.

The main aim of this paper is to present a framework to create a better understanding of the context and aid the portfolio management process. The paper seeks to present a case to illustrate the proposed methodology, identifying and measuring the success parameters for a project in a portfolio.

The research method is a qualitative and quantitative mixture and it is presented as a study case. The primary data were obtained using semi‐structured interviews with decision makers. Bibliographic research is used in order to construct the theoretical framework and the intervention instrument adopted is the multicriteria decision aiding methodology – constructivist (MCDA‐C).

The methodology allows the criteria that must be taken into account, according to the decision makers' values and preferences in the project selection and sorting processes, to be visualized. The framework supports the ordinal and cardinal measurement of the project performance, making it possible to compare and rank proposals, as well as providing a process to improve project proposals.

This process has helped in negotiations between stakeholders in a portfolio context and, consequently, has helped the chief project officer (CPO) to select and prioritize strategic projects within the demand for new products.

This paper offers an empirical understanding of the application of performance measurement to portfolio management context and identifies complementary tools in this interdisciplinary area.