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To provide an integrated architecture framework for e‐government that represents the alignment of IT infrastructure with business process management in public sector organisations and classify the barriers that might complicate the implementation of the proposed architecture framework. The study will help IT practitioners in the public sector learn how to use and manage information technologies to revitalise business processes, improve decision‐making, and gain a competitive advantage from the adoption of e‐government. The proposed architecture framework for e‐government adoption will reduce confusion surrounding e‐government infrastructure in the public sector through understanding the implementation processes, identifying requirements of information and communications technology tools, highlighting the importance of the organisational management resources and the impact of barriers.

A range of earlier studies have been critically examined and analysed to provide an integrated architecture framework for e‐government adoption that can address and identify the standards, infrastructure components, applications, and technologies for e‐government. The authors have divided the architecture framework into four layers; access layer, e‐government layer, e‐business layer, and infrastructure layer; each layer addresses a particular aspect of e‐government architecture. This paper then presents a critical analysis of barriers experienced in public sector organisations, which prevent the successful adoption of e‐government; such barriers being presented in a taxonomy.

Defined organisational and technological requirements that will be necessary for the adoption of e‐government in public sector organisations through construct an integrated architecture framework for e‐government. The difficulties and barriers that have been experienced in public sector organisations which complicate the implementation process of e‐government have been analysed and then identified and presented in a taxonomy.

The paper provides architecture framework for e‐government adoption that can help to guide IT managers recognise the technological and organisational requirements for e‐government adoption in public sector organisations. The framework can also help the decision makers to set a vision statement and strategic action plan for future direction in the information technology age through identifying key elements and stages for action. The authors also identify and classify the perceived barriers that might complicate the implementation process of e‐government projects. The awareness of these barriers is important for any e‐government project since they will alert the e‐government project team with any problems or challenges might be existed during the implementation process so they will be ready to overcome them.

The purpose of this paper is to explore empirically the complexities of e‐government implementation and diffusion from a developing country perspective.

An empirical case study using an interview‐based research agenda is adopted. After reviewing the extant literature on e‐government, the paper first proposes a conceptual model, which is consequently used to explore empirically, within the State of Qatar, the key challenges influencing e‐government implementation and diffusion from organisational, technological, social and political perspectives.

The conceptual model proposed in this study offers a comprehensive overview of the implementation and diffusion challenges of e‐government through identifying various factors associated with organisational, technological, social and political perspectives from the literature. Through adopting an empirical research strategy focusing on developing countries that are not in an advanced state of e‐government development, this study offers a holistic view in understanding e‐government implementation and diffusion complexities for the benefit of similar countries.

This research only focuses on exploring empirically the implementation and diffusion challenges facing e‐government in one developing country and does not investigate how these challenges may influence citizens' adoption of these services in that country or in a wider context.

The conceptual model in this study offers practitioners, policy makers and researchers a comprehensive overview of the implementation and diffusion challenges of e‐government projects, particularly in developing countries. The key findings of this study show that, irrespective of strong financial support and resources, governments must be prepared to tackle a number of challenges related to the complexity of e‐government implementation and diffusion. In addition, the study indicates that better alignment of national ICT strategies with various local level e‐government projects, clear legislation, implementation guidelines and standards are imperative for e‐government success.

The core contribution of this research adds to the growing body of knowledge concerning the implementation and diffusion of e‐government in developing countries. In particular, the conceptual model formulated through the synthesis of extant literature offers researchers and practitioners a lens to better appreciate the key challenges that require consideration when implementing and diffusing e‐government.