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Based on the online brand community, this study focuses on how online brand community experience affects customer voice and discusses the relationship between community engagement and community commitment. Specifically, we examine the mediation effect of community engagement between community experience and customer voice and also the moderation role of community commitment.

The survey data is collected through the online survey of people who participate in the online mobile phone brand community. In total, 369 members of online community users (Huawei and Apple communities) were collected as the research samples. Then the structural equation model analysis was tested through the SPSS 25 and Mplus 7 in a two-stage analysis program.

The results show that (1) customer online brand community experience has a positive impact on customer voice; (2) community engagement mediates the positive relationship between online brand community experience and customer voice; and (3) community commitment plays a moderating role between customer experience and customer voice. Compared with low level customer's community commitment, when customer's community commitment is high, the level of community engagement has a greater mediation effect on the positive relationship between community experience and customer voice.

On the one hand, the model of customer community experience to customer voice built in this paper has not been fully validated. Whether the model can get more robust results needs to be extended to more different community scenarios. On the other hand, this paper is actually cross-sectional data, which cannot strictly reveal the causal relationship. The authors recommend that future research may use other research methods to further reveal its internal mechanism.

This paper shows that customer's community experience has an important impact on customer voice behavior. Among them, information experience and sociability remain as the important factor affecting customer voice behavior, which is quiet important for maintaining brand community and product or service improvement. Brand community managers need to consistently create multiple forms of information presentation and interaction channels to enhance the information and social experience of community members.

First, this paper puts forward a new perspective on customer comments or feedback-customer voice, which provides a solid foundation and reference value for future scholars to explore such important phenomena. Second, the relationship between community experience and customer voice behavior was examined, which enriched the research on community experience and also discovered another positive significance of community experience in community construction. Finally, the authors examine the mediation effect of community engagement on customer voice behavior. Community engagement is one of the important indicators that reflexing community performance, which is of great significance to the brand community.

The smoothness of the high-speed railway (HSR) on the bridge may exceed the allowable standard when an earthquake causes vibrations for HSR bridges, which may threaten the safety of running trains. Indeed, few studies have evaluated the exceeding probability of rail displacement exceeding the allowable standard. The purposes of this article are to provide a method for investigating the exceeding probability of the rail displacement of HSRs under seismic excitation and to calculate the exceeding probability.

In order to investigate the exceeding probability of the rail displacement under different seismic excitations, the workflow of analyzing the smoothness of the rail based on incremental dynamic analysis (IDA) is proposed, and the intensity measure and limit state for the exceeding probability analysis of HSRs are defined. Then a finite element model (FEM) of an assumed HSR track-bridge system is constructed, which comprises a five-span simply-supported girder bridge supporting a finite length CRTS II ballastless track. Under different seismic excitations, the seismic displacement response of the rail is calculated; the character of the rail displacement is analyzed; and the exceeding probability of the rail vertical displacement exceeding the allowable standard (2mm) is investigated.

The results show that: (1) The bridge-abutment joint position may form a step-like under seismic excitation, threatening the running safety of high-speed trains under seismic excitations, and the rail displacements at mid-span positions are bigger than that at other positions on the bridge. (2) The exceeding probability of rail displacement is up to about 44% when PGA = 0.01g, which is the level-five risk probability and can be described as 'very likely to happen'. (3) The exceeding probability of the rail at the mid-span positions is bigger than that above other positions of the bridge, and the mid-span positions of the track-bridge system above the bridge may be the most hazardous area for the running safety of trains under seismic excitation when high-speed trains run on bridges.

The work extends the seismic hazardous analysis of HSRs and would lead to a better understanding of the exceeding probability for the rail of HSRs under seismic excitations and better references for the alert of the HSR operation.

The purpose of this paper is to provide additive manufacturing-based solutions for preparation of elastomeric foam with broaden compressive stress plateau.

Mechanic models are developed for obtaining designs of foam cell units with enhanced elastic buckling. An experimental approach is taken to fabricate the foams based on direct ink writing technique. Experimental and simulation data are collected to assist understanding of our proposals and solutions.

A simple tetragonal structured elastomeric foam is proposed and fabricated by direct ink writing, in which its cell unit is theoretically designed by repeating every four filament layers. The foam exhibits a broader stress plateau, because of the pronounced elastic buckling under compressive loading as predicted by the authors’ mechanic modeling. A two-stage stress plateaus as observed in the foam, being attributed to the dual elastic buckling of the cell units along two lateral directions of the XY plane during compression.

Future work should incorporate more microscopic parameters to tune the elastomeric foam for mechanic performance testing on linear elastic deformation and densification of polymer matrix.

Additive manufacturing offers an alternative to fabricate elastomeric foam with controlled cell unit design and therefore mechanics. Our results comment on its broad space for development such superior cushioning or damping material in the fields of vibration and energy absorption.

This work has contributed to new knowledge on preparation of high performance elastomeric foam by providing a better understanding on its cell structure, being printed using direct ink writing machines.

Beijing is becoming one of the top global destinations but the number of international tourists to the city has been declining recently. By analyzing inbound tourists experience in Beijing and identifying the relationship between the destination attributes and satisfaction, the purpose of this paper is to provide important insights into city tourism research and city destination development.

This study used an online deductive approach and collected 1,254 reviews on TripAdvisor referencing major attractions in Beijing. This study used the Leximancer software to analyze the content of the reviews and to identify the underlying relationships.

The results showed that international tourists’ experience in Beijing can be reflected via five aspects: attractions, city, transportation, service and people. The results further indicated that the major concern of international tourists visiting Beijing related to the service quality on site.

This study explored inbound tourists experience in Beijing using an online deductive approach. Practical implications were provided with respect to improving international tourists experience in Beijing and enhancing their satisfaction and revisiting intentions.

In order to improve the robustness of bare-steel and composite structures in fire, a novel axially and rotationally ductile connection has been proposed in this paper.

The component-based models of the bare-steel ductile connection and composite ductile connection have been proposed and incorporated into the software Vulcan to facilitate global frame analysis for performance-based structural fire engineering design. These component-based models are validated against detailed Abaqus FE models and experiments. A series of 2-D bare-steel frame models and 3-D composite frame models with ductile connections, idealised rigid and pinned connections, have been created using Vulcan to compare the fire performance of ductile connection with other connection types in bare-steel and composite structures.

The comparison results show that the proposed ductile connection can provide excellent ductility to accommodate the axial deformation of connected beam under fire conditions, thus reducing the axial forces generated in the connection and potentially preventing the premature brittle failure of the connection.

Compared with conventional connection types, the proposed ductile connection exhibits considerable deformability, and can potentially enhance the robustness of structures in fire.

This paper endeavors to create a predictive model for the energy consumption associated with the multi-material fused deposition modeling (FDM) printing process.

An online measurement system for monitoring power and temperature has been integrated into the dual-extruder FDM printer. This system enables a comprehensive study of energy consumption during the dual-material FDM printing process, achieved by breaking down the entire dual-material printing procedure into distinct operational modes. Concurrently, the analysis of the G-code related to the dual-material FDM printing process is carried out.

This work involves an investigation of the execution instructions that delineate the tooling plan for FDM. We measure and simulate the nozzle temperature distributions with varying filament materials. In our work, we capture intricate details of energy consumption accurately, enabling us to predict fluctuations in power demand across different operational phases of multi-material FDM 3D printing processes.

This work establishes a model for quantifying the energy consumption of the dual-material FDM printing process. This model carries significant implications for enhancing the design of 3D printers and advancing their sustainability in mobile manufacturing endeavors.

Digital technologies (DTs) are one of the most important and beneficial ways to enhance the effectiveness of supply chain finance activities. Based on resource orchestration theory, the purpose of this study is to apply the “resources-capability-performance” framework to investigate how DT deployment (in terms of both breadth and depth) impacts supply chain financing performance (SCFP).

Hierarchical regression analysis was applied in the theoretical modeling examination. Through the sample of 380 survey questionnaires from the Chinese manufacturing industry, this study empirically validated the proposed model.

Results of this study present that both the breadth and depth of DT deployment positively impact SCFP, whereas supply chain transparency (SCT) acts as a mediator between them. Moreover, financing alignment positively moderates the relationship between the breadth of DT deployment and SCT.

From an integrated perspective, this study highlights the dual deployment ways of DTs to improve SCFP. Moreover, this research further enriches and extends the application of resource orchestration theory by providing theoretical mechanisms for the mediating role of SCT and elucidating the moderating role of financing alignment.

The purpose of this paper is to investigate the consequences of jobseeker decision-making style on information search behaviour, information evaluation and perceptions of organisational attractiveness (OA). In this study, the authors assess whether, when presented with a realistic job information searching scenario of receiving basic job information from a typical formal short job advertisement, maximisers and satisficers differ on need for further information and evaluation of further information from informal information sources in relation to valence and tie strength.

A scenario-based experiment was conducted on 280 participants from the USA, with work experience in retail, using Amazon Mechanical Turk.

The results show that, compared to satisficers, significantly more maximisers chose to search for further information about the company/vacancy after receiving a typical short advertisement message. Furthermore, the results highlight the moderating effects of decision-making style (maximiser vs satisficer), tie strength (strong-tie vs weak-tie provider) and message valence (positive vs negative) on jobseekers’ perceived OA.

Companies seeking to increase their candidate pool should consider accommodating the different decision-making styles of jobseekers by carefully designing the content of recruitment information and utilising recruitment information sources. Although conducted in just one sector, the ubiquity of the maximiser/satisficer decision-making style implies further research to assess the implications for other sectors.

Research on decision-making style in recruitment is relatively limited. This study demonstrates the differences between maximisers and satisficers in terms of job-related information needs, and the evaluation of the source/content, when searching for a retail trade job.

This study aims to present a vision-guided robotic system design for application in vat photopolymerization additive manufacturing (AM), enabling vat photopolymerization AM hybrid with injection molding process.

In the system, a robot equipped with a camera and a custom-made gripper as well as driven by a visual servoing (VS) controller is expected to perceive objective, handle variation, connect multi-process steps in soft tooling process and realize automation of vat photopolymerization AM. Meanwhile, the vat photopolymerization AM printer is customized in both hardware and software to interact with the robotic system.

By ArUco marker-based vision-guided robotic system, the printing platform can be manipulated in arbitrary initial position quickly and robustly, which constitutes the first step in exploring automation of vat photopolymerization AM hybrid with soft tooling process.

The vision-guided robotic system monitors and controls vat photopolymerization AM process, which has potential for vat photopolymerization AM hybrid with other mass production methods, for instance, injection molding.

Studies have shown that negative publicity adversely affects brand trust, but exactly how brand trust can be damaged remains poorly understood. This study aims to explore how negative publicity influences image congruity and, subsequently, brand trust. In addition, the study also examined the effectiveness of two corporate strategies to repair both congruity and trust.

Based on a valid sample of 522 Chinese consumers between the ages 20 and 50, this study adopted a quasi-experimental design involving two types of negative publicity (performance- and value-related) and two initial corporate repair strategies (compensation and public apology) intended to repair brand trust.

Negative publicity shaped brand trust through both functional congruity and self-congruity. Moreover, the type of negative publicity affected the role of image congruity in brand trust. The effectiveness of repair strategies further depended on the type of negative publicity.

Mobile phones were an appropriate focal product for this research, but examining only one product category may limit findings’ generalizability. Negative emotions such as frustration or anger and their relationships with congruity can also be addressed in future work. Subsequent research can additionally consider more conditions to explore alternative routes of processing related to brand trust.

Brand trust is a vulnerable brand asset on which negative publicity can have seriously negative consequences. Marketers and brand managers should assess the extent to which negative publicity can damage image congruity and brand trust and come up with different repair strategies subsequently.

This study contributes to the limited and fragmented literature on consumers’ evaluations of negative information. Findings offer fresh insight into the impacts of negative publicity on image congruity and brand trust. The implications extend beyond negative publicity to other forms of negative information, such as rumors, fake news and negative word of mouth. Results also highlight the importance of adopting appropriate repair strategies to restore consumers’ trust in the event of negative publicity.