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Article
Publication date: 11 January 2008

Robert A. Hunt and Catherine P. Killen

3051

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International Journal of Quality & Reliability Management, vol. 25 no. 1
Type: Research Article
DOI:
ISSN: 0265-671X

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Article
Publication date: 1 June 2003

Young-Gul Kim, Heeseok Lee and Ingoo Han

601

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Business Process Management Journal, vol. 9 no. 3
Type: Research Article
DOI:
ISSN: 1463-7154

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