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A conceptual model that incorporates critical thinking, collaborative learning, and just‐in‐time education is presented for use in the hospitality industry. The theory and constructs of the model and a method for application to the industrial training setting are explained. The concepts of the model have relevant application to both industry and academic education settings. Continuing education opportunities, which are designed using the proposed model, would allow current managers in the industry to update their decision‐making, problem solving and communication skills. .