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The reasons for using the services of a library automation consultant are numerous, but the key reason is to obtain help—expertise—not already available in the library staff. When a decision to use a consultant is made, the consultant should be identified, selected, and hired through a careful review process. Not all consultants are equal in ability or share the same areas of expertise. Once a consultant is hired, the library must continuously evaluate the consulting process and provide feedback to the consultant so that necessary adjustments can be made. This symposium presents the related insights and perspectives of both librarians and library system vendors.