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The purpose of this study is to understand how to improve librarians’ skills, using an active and reflective participative process, to develop a university e-book service. This research involved librarians who could not participate in a formal learning course and explored the possibility of improving their skills with e-books by means of informal and non-formal learning.

Using a qualitative methodology framework, the research was a participatory action research (PAR) study, utilizing a recurrent five-phase cycle – analysis, plan, action, evaluation, reflection/sharing – that joins research and reflective practice in action. Each phase has been discussed by categories defined from the gathered data, highlighting the evidence of participants’ contributions, to analyse the situation, plan and carry out interventions, and evaluate outcomes. Participants suggested and put into action informal and non-formal methods of learning to develop e-book skills that they named and included in broader categories such as technical, content selection, purchase and management and use.

Participants increased their awareness of the topic, and the PAR process also contributed to their personal development. PAR is recommended as a research process that fosters learning outcomes, as well as personal and professional development.

PAR has been applied in the Italian academic setting to understand how librarians can develop skills in e-book services through informal and non-formal learning methods.