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This study aims at determining the factors that favor a systematic approach to deal with complex operational and strategic problems. Management literature on problem-solving makes a clear distinction between either fixing a problem temporarily by eliminating its symptoms or solving it by diagnosing and altering underlying causes. Adopting a cognitive perspective of the dual-processing theory, this study labels these two approaches intuitive problem-solving and systematic problem-solving (SPS). While the superior effectiveness of SPS in fostering organizational learning is widely documented, existing literature fails to provide an overview of the conditions that support the adoption of SPS.

This paper presents a systematic literature review to shed light on the main supporting factors of SPS in operational as well as strategic domains.

Seven supporting factors of SPS (namely, nature of the problem, time availability, information availability, collaborative culture, transformational leadership, organizational learning infrastructure and environmental dynamism) are first identified and then discussed in an integrative model.

This work is an original attempt to inclusively address organizational, environmental and problem nature-related factors that favor SPS adoption. By determining the SPS supporting factors, this study highlights why many organizations fail or struggle to implement and sustain SPS over time.

Adopting the dynamic capability perspective, this study aims at exploring which problem-solving capabilities result in fundamental solutions with a potentially low likelihood for problems to recur. This can also shed light on why, despite many attempts, process improvement programs often fail to produce such long-term solutions.

A case study is carried out to inductively describe and classify problem-solving in companies and to indicate why problem-solving efforts are typically bounded to short-term solutions. The empirical findings are triangulated with findings from the extant literature.

First, the authors propose three problem-solving modes with different characteristics and potential impacts on operational performance: intuitive problem-solving, semi-structured problem-solving and systematic problem-solving. Second, by emphasizing dynamic capabilities' micro-foundations and with the focus on learning mechanisms, the authors show that, among these modes, only systematic problem-solving can serve as a dynamic capability with fundamental solutions. Third, based on insights from the case study, the authors address behavioral and organizational impediments that curb dynamic capabilities and limit systematic problem-solving adoption.

This study is an empirically informed attempt to understand systematic problem-solving as a dynamic capability. The authors uncover the micro-foundations and the learning mechanisms through which systematic problem-solving becomes a dynamic capability. By highlighting problem-solving orientation as a hardly investigated dimension of improvement programs, the authors show that a mixture of a static problem-solving approach and a set of impediments at both individual and organizational levels is the major reason of failures of improvement programs over time.

Short-term problem solving during production launch may result in extended lead times and increased overall costs of new product development, thereby reducing the overall profitability of a new product. While the previous literature suggests formalized procedures and systematic problem solving approaches, empirical analyses indicate improvised, non-systematic, and ad hoc responses actually being used in firms’ real world problem solving processes. The purpose of this paper is to explain the role of such non-systematic approaches for the efficiency and effectiveness of problem solving processes during production launch.

The paper empirically explores the impact of improvisational problem-solving behavior on a firm's production launch efficiency and on the success of new products. Moreover, the paper investigates the moderating role of technology familiarity, project complexity, and the number of occurring problems during production launch.

The paper finds evidence for a positive curvilinear effect of improvisational problem-solving behavior on new product success and production launch efficiency. Additionally, the paper finds that improvisation is especially reasonable in complex and familiar projects or in the case of many unplanned changes during production launch.

The study provides evidence for the relevance of routinized and improvisational behavior during production launch.

Improvisational behavior decreases the performance of the production launch and the financial performance of a new product in the case of frequent product changes or complex projects.

For the first time behavioral theory is applied to the phenomenon of production launch and problem solving.

The purpose of this paper is to discuss improvement of the business of health care delivery through the application of systematic problem solving. This was strengthened by recurrence prevention through standardization at every level transforming into culture.

The methodology utilized is set derived from the true fiber and fabric of Toyota, the Toyota Business Practice (TBP) or eight-step problem solving and its translation into health care thinking by aligning to the process of clinical diagnosis of patients. The methodology that gives energy and direction to TBP is Hoshin Kanri, a Japanese approach to strategic planning. When you combine focus and purpose through strategic direction alongside a culture of systematic problem solving you get results.

The application of the Toyota mindset resulted in a cultural shift which built on the strength of the current organizational culture. This approach had a broad impact on the program impacting leadership and management roles, improved employee engagement, complete visibility of organizational priorities, improved system performance, visibility and awareness of the vision and defined measures that drive the health care system. This has also resulted in cost diversions of approximately five million dollars CDN.

A grass roots application of real-time problem solving through strategic alignment.

Toyota's success in the automotive industry has been attributed to many factors, one of which is their systematic company‐wide problem‐solving approach. While Toyota's structured framework for thinking through problems may offer some interesting insight, it is speculated that how they develop and train their managers to share this thinking with their employees is the key to implementation. The purpose of this paper is to share these issues.

This work utilizes a new and novel technique to examine how Toyota trains and develops their managers to support problem solving. A form of data mining will be used in this research combined with Singular Value Decomposition to mathematically analyze organizational documents from Toyota.

The findings of this research show that the role of management is essential to the successful application of problem solving at Toyota. Results indicate that managers are trained to provide more intense coaching early on the front end of problem solving, specifically in step 2 problem breakdown, so that decision making and involvement of employees can occur more naturally in developing countermeasures.

This research method is solely based on mathematical and statistically analysis of organizational documents to reveal important and latent criteria critical for effectiveness.

This paper provides new insights and understanding of Toyota's 8‐step problem‐solving process. The role of management has been identified as an essential element in coaching and developing employees in the implementation of a company‐wide, systematic problem‐solving methodology.

The purpose of this paper is to examine empirically why a systematic problem-solving routine can play an important role in the process improvement efforts of hospitals.

Data on 18 process improvement cases were collected through semi-structured interviews, reports and other documents, and artifacts associated with the cases. The data were analyzed using a grounded theory approach.

Adherence to all the steps of the problem-solving routine correlated to greater degrees of improvement across the sample. Analysis resulted in two models. The first partially explains why hospital workers tended to enact short-term solutions when faced with process-related problems; and tended not seek longer-term solutions that prevent problems from recurring. The second model highlights a set of self-reinforcing behaviors that are more likely to address problem recurrence and result in sustained process improvement.

The study was conducted in one hospital setting.

Hospital managers can improve patient care and increase operational efficiency by adopting and diffusing problem-solving routines that embody three key characteristics.

This paper offers new insights on why caregivers adopt short-term approaches to problem solving. Three characteristics of an effective problem-solving routine in a healthcare setting are proposed.

Being acquainted with both lean and action learning in theory and in practice, this study finds that the theoretical complementarity of these two research streams has traditionally been underexploited. In this conceptual paper, this study aims to advance the theoretical understanding of lean by exploring the complementarity of lean thinking and action learning leading to a proposed integrated theory of these two research streams. Target audience is the operations management research community.

By deliberately adopting a process of theorising, this paper explores, reflects upon and combines individual experiences of researching, teaching and engaging in lean and action learning as operations management scholars.

Having taken a gemba walk through the literature and practices of lean and action learning, this study views and notices a systematic and complementary relationship between the two domains. The overlapping theoretical and practical complementarities of lean and action learning suggest that these two research streams are ripe for synthesis into an integrated theory. This finding provides an opportunity to (1) progress towards an integrative design of interventions leading to more sustainable lean system adoptions and (2) add new depth to our theoretical explanation of the success and failures of lean system adoptions.

This paper contributes an original integrated theory perspective on lean and action learning.

Research shows that crime and disorder tend to concentrate in small, geographic locations and that place-based and problem-solving policing strategies can impact crime and disorder without displacing it to neighboring areas. However, implementation of problem-solving is a challenge. Loosely defined locations, shallow problem analysis, and distractions to problem-solving are cited implementation shortcomings. These shortcomings may be overcome by using the Case of Place approach, a case management strategy focused on documenting and analyzing place-based dynamics and characteristics to inform and direct policing strategies. The paper aims to discuss these issues.

The current study describes the adoption of the Case of Place approach in an urban police agency’s operations and performance management system. The authors utilize implementation theory to explore and explain the adoption of this new place-based strategy.

Key findings reveal important structural and cultural challenges to implementation. Structural challenges included modifying supervision structures, creating new positions, decentralizing analytical functions, and redirecting resources to problem-solving. Cultural challenges observed included emphasizing problem-solving as an organizational priority, integrating crime analysts into neighborhood precincts, and centering performance management processes around problem-solving.

The authors explore how implementation dynamics impact the adoption of new policies and practices, and offer a number of propositions for the use of the Case of Place approach within a place-based strategy portfolio.

This paper aims to present the evaluation results of a practice‐based research partnership to develop and implement a new police organizational model for crime reduction into one police agency which was implemented based on the best practices of problem‐oriented policing, hot spots policing, and Compstat.

A qualitative process evaluation of organizational changes and an impact evaluation examining specific crime types was conducted over seven years to determine increased efficiency, collaboration, and effectiveness of the police department's crime reduction strategies.

The process evaluation found that the agency improved its crime analysis capabilities as well as its coordination and communication, expanded its problem solving activities, and made a significant cultural shift towards incorporating problem solving and accountability throughout the organization. The impact evaluation found that the crimes addressed in the implementation – theft from vehicle – did decrease overall and when compared to other crime types and to neighboring jurisdictions.

The limitations of the research are that these results are from one agency and that the impact evaluation is not conclusive.

The work was carried out over seven years in which the collaboration between the researcher and the agency was seminal. The model developed can be used by other police departments, and a key finding was that strong leadership played the most important role in the implementation of the crime reduction strategies and accountability practices.

The purpose of this paper is to examine how various policing innovations, including problem‐oriented policing, broken windows, intelligence‐led policing, Compstat, third‐party policing, and hot spots, could be integrated into the community policing philosophy.

The paper provides a definition of community policing and individually examines each policing innovation to determine how they fit within the community policing philosophy.

The findings suggest that various policing innovations are wholly compatible with the community policing philosophy and that incorporating these innovations into community policing may improve their overall utility and the likelihood of their adoption.

The paper highlights the need for new ideas in policing to be built into existing policing innovations rather than developed in isolation.

The findings have implications for how law enforcement agencies fundamentally approach their work and come to understand and use policing innovations and how they are developed by scholars.

The paper is valuable to scholars and police practitioners because it clarifies the community policing philosophy and unifies various ideas regarding policing under one framework.