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Organizing entrepreneurship policy efforts is not an easy task. There are often several different actors involved, and their efforts towards improving conditions for entrepreneurs may be more or less organized. The purpose of this paper is to investigate the organizational archetypes of local entrepreneurship policy, across a number of factors relating to coordination mechanisms and outsourcing.

The study is based on a survey of 77 Danish municipalities, covering 79 per cent of the total population, and their entrepreneurship policy structures. A two-step cluster analysis has been performed to identify taxonomies of entrepreneurship policy organizations.

The findings reveal four different clusters: arm’s length coordination; arm’s length decoupling; internal centralization; and arm’s length centralization. Moreover the study reveals a link between these archetypes and the effectiveness of the local entrepreneurship policy delivery structure, suggesting that some structures may be more effective than other.

The paper shifts the focus from policy formulation to organization, showing the importance of organizational structure for better performance. Specifically, the paper illustrates how lack of reaction to the environment leads to underperformance. Moreover, the paper draws the attention towards these new taxonomies, which are of value not only to academia but also to the political world.

This chapter highlights the plight of refugees and the strategies and policies crafted by international agencies and non-governmental institutions in providing better access to education especially for refugee children. The chapter explores some of the key terminologies that distinguish refugees from asylum seekers and internally displaced person. The terminologies are significant as the opportunities and facilities handed out differ significantly depending on their status. The chapter then talks about some of the policies toward imparting education and the school- and system-level factors responsible for accessing education. The last section of the chapter summarizes the overview of various chapters that will feature in this volume, talking about cases and interventions from Malawi to Australia.

The COVID-19 pandemic, and the responses to it that were required from frontline healthcare providers and others working in healthcare settings including environmental, clerical, and security staff, has challenged our healthcare systems in unprecedented ways. The threats to the financial, physical, and psychological well-being of healthcare professionals – many of whom entered the field due at least in part to a deep commitment to caring for and helping others – will have profound and long-lasting personal and professional impacts. Early in the pandemic response, healthcare professionals knew little about the risks they, their patients, and their loved ones faced from COVID-19 as they operated under crisis standards of care and without adequate supplies of personal protective equipment. As the pandemic response progressed, the lack of clear, science-based guidance, and the politicization of the pandemic presented new medical, ethical, and moral dilemmas. New psychological support mechanisms, including crisis counseling and evidence-based interventions, are needed for all workers in healthcare settings, regardless of their job role.

While Chapter 3 highlights contextual conditions that foster the formation of policy networks, Chapter 5 highlights contextual conditions that impede the formation of policy networks. The overarching question of this chapter is the following: What are the factors that hinder cross-sectoral arrangements from becoming collaborative in complex policy settings such as low- and middle-income countries with a tradition in centralized policy making? In an attempt to address this question, this study provides a detailed assessment of all cross-sectoral arrangements within the Turkish health sector focusing on the post-2003 period. Within this framework, three types of networks will be examined including (a) consultative networks where stakeholders come together primarily to legitimize certain government policies within national level health policy platforms; (b) cluster networks where stakeholder interaction falls short of becoming collaborative due to diverging interests and persistent competition at the regional level; and (c) patronage networks where governmental actors and a selected number of NGOs linked by clientelism serve as a bridge between the ruling party and its constituency at the community level. Unlike policy networks, these actor constellations observed at different levels of governance do not serve the purpose of policy collaboration. On the contrary, they have the potential to trigger politicization, fragmentation, and even polarization at the social level, especially through the distribution of selective benefits. Ultimately, this chapter aims to rise to the challenge of policy collaboration by assessing the impediments to network collaboration based on insights from the Turkish case.

Integration between the different components of development is a major aspiration of the 2030 agenda, but the efforts of firms that intend to contribute simultaneously to multiple development trajectories may be hindered by trade-offs that occur between the different sustainable development goals (SDGs) and targets. At the same time, synergies may also materialize and reinforce firm’s contribution. This chapter analyzes the effects of multinational enterprises (MNEs) and other foreign investors on two different targets of SDG 7, namely access of population to modern energy systems, chiefly electricity, and the use of carbon-free and renewable energy sources in sub-Saharan Africa (SSA) countries, and the authors investigate whether foreign investors experience trade-offs and synergies in their contributions. A two-equation growth model of households’ access to electricity and carbon factor is estimated by employing a panel dataset that covers 15 SSA countries and foreign direct investment (FDI) from 82 origin countries over the 2005–2011 period. The findings reveal that foreign investors are subject to a trade-off in their effects, because when they foster access to electricity they are also likely to spur carbon factor increases, and vice versa, depending on the economic development of host and home countries. Nevertheless, electrification and carbon factor reduction are shown to be linked by a system-level synergy. The results have implications for the design of MNEs attraction measures and energy policy in recipient countries.

The purpose of this paper is to develop, and explicate the significance of the need for a systemic conceptual framework for understanding IT business value.

Embracing a systems perspective, this paper examines the interrelationship between IT and other organisational factors at the organisational level and its impact on the business value of IT. As a result, a systemic conceptual framework for understanding IT business value is developed. An example of enhancing IT business value through developing systemic capabilities is then used to test and demonstrate the value of this framework.

The findings suggest that IT business value would be significantly enhanced when systemic capabilities are generated from the synergistic interrelations among IT and other organisational factors at the systems level, while the system’s human agents play a critical role in developing systemic capabilities by purposely configuring and reconfiguring organisational factors.

The conceptual framework advanced provides the means to recognise the significance of the need for understanding IT business value systemically and dynamically. It encourages an organisation to focus on developing systemic capabilities by ensuring that IT and other organisational factors work together as a synergistic whole, better managing the role its human agents play in shaping the systems interrelations, and developing and redeveloping systemic capabilities by configuring its subsystems purposely with the changing business environment.

This paper reveals the nature of systemic capabilities underpinned by a systems perspective. The resultant systemic conceptual framework for understanding IT business value can help us move away from pairwise resource complementarity to focusing on the whole system and its interrelations while responding to the changing business environment. It is hoped that the framework can help organisations delineate important IT investment considerations and the priorities that they must adopt to create superior IT business value.

Adults with autism spectrum disorder (ASD) experience significant health-care disparities across physical and mental health domains resulting in poorer health and quality of life. Poor transitions to adult care negatively impact the health of adults with ASD. Current research focuses on personal factors in research samples that lack diversity. The purpose of this study is to examine the lived health-care experiences of geographically and ethnically diverse young adults with ASD in adult care settings in the USA to understand provider and system-level factors affecting their health.

Nine caregivers of young adults with ASD participated in key informant interviews describing their experiences in navigating the health-care system. Data were analyzed using a grounded theory approach.

The data indicated that limited quantity of services, poor quality of services, and high cost of services had a negative effect on the health of adults with ASD. Issues cascaded to become more complex.

Practical implications for payors, providers, persons with ASD and their families are discussed in this paper.

To the best of the authors’ knowledge, this study answers the call to better understand system-level factors affecting the health of geographically and ethnically diverse people with ASD.

Studies have shown that higher education institutions (HEIs) need to achieve deep organizational learning to develop and implement long-term strategies for responding to the climate crisis. This study aims to analyze the sustainability efforts of HEIs, in particular those who use the sustainability tracking, assessment and rating system (STARS), to ascertain what type of organizational learning is being achieved.

This paper does this by analyzing perceptions of learning amongst this group of HEIs. More specifically, it analyzes survey data regarding perceptions of types and system levels of organizational learning achieved by 116 HEIs in the USA that currently use or have used STARS in the past. The approach also aims to develop a macro view of the relationships between practicing campus sustainability, using sustainability reporting tools and learning as an organization.

An examination of the practice of campus sustainability and its relationship to organizational learning reveals that the use of sustainability reporting promotes broad learning, but deep learning at the level of the organization is seldom achieved.

Given the success of using sustainability reporting tools to diffuse knowledge and foster broad learning, this paper argues that such tools should incorporate more metrics relative to soft organizational characteristics of HEIs to shift organizational cultures and foster deeper organizational learning.

This work constitutes one of the few studies analyzing empirical data on campus sustainability, sustainability reporting and organizational learning for a large number of HEIs.

This paper presents a model of teacher and school executive satisfaction derived from a study involving 892 respondents in 71 government schools in Western Sydney, Australia. Factor analysis of survey items was utilised to develop an eight factor model of teacher satisfaction. The eight factors were named: school leadership, climate, decision making; merit promotion and local hiring; school infrastructure; school reputation; status and image of teachers; student achievement; workload and the impact of change; and professional self‐growth. Scores on the scales fell into three domains: “core business of teaching” factors (student achievement; professional self‐growth); school level factors (school leadership, climate, decision making; school infrastructure; school reputation); and system level/societal factors (workload and impact of change; status and image of teachers; merit promotion). Respondents were most satisfied with “core business” aspects and least satisfied with system level/societal factors, while school level factors showed the most variation, reflecting the influence of teachers’ specific and varying within‐school experiences. Leadership, communication and decision making styles were found to be important contributing factors to satisfaction with school based aspects of respondents’ roles. It is argued that within the important, school level domain, action to improve teacher satisfaction is most likely to be effective.

To represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions.

Various human factors affecting the TQM culture in an organization are identified and discussed for the sub factors affecting them. These factors are interacting with each other and their overall effect helps an organization in attaining TQM enabled needs. The paper attempts to represent the overall effect of human factors quantitatively by developing a mathematical model using graph theoretic approach. In this approach, interaction among identified human factors is represented through digraph, matrix model and a multinomial.

The extent of human aspects present in an organization, conducive to TQM culture is represented in terms of the “human index”. It provides an insight into the human factors at system and subsystem level. The developed procedure may be useful for self‐analysis and comparison among organizations.

Since, human behaviour is difficult to predict, so are the human factors. The paper considers general factors, which may vary depending on type of organization, size of organization and geographical location. There is a scope of research in factor specific organizations.

It provides a useful methodology for organizations to assess human aspects and improve upon therein. Procedure for stepwise application of methodology is given with example that may help an industry to implement it.

The paper attempts to quantify the intangibles through systematic approach and is of value to industries to improve upon their work environment.