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Fifty school superintendents were interviewed about incidents of serious misconduct by school personnel. The superintendents indicated that they case managed the incidents, acting quickly but mindful of due process. The incidents dealt mainly with violations of broad community norms. Comparisons were made with a previous study of school principals. It was suggested that institutional organisations theory′s blanket emphasis on ritualistic legitimation, the logic of confidence, and normative as opposed to technical assessment of schools is too strong.

This paper reports on a regionally based UK study uncovering what has worked well in learning from adverse incidents in hospitals. The purpose of this paper is to review the incident investigation methodology used in identifying strengths or weaknesses and explore the use of a database as a tool to embed learning.

Documentary examination was conducted of all adverse incidents reported between 1 June 2011 and 30 June 2012 by three UK National Health Service hospitals. One root cause analysis report per adverse incident for each individual hospital was sent to an advisory group for a review. Using terms of reference supplied, the advisory group feedback was analysed using an inductive thematic approach. The emergent themes led to the generation of questions which informed seven in-depth semi-structured interviews.

“Time” and “work pressures” were identified as barriers to using adverse incident investigations as tools for quality enhancement. Methodologically, a weakness in approach was that no criteria influenced the techniques which were used in investigating adverse incidents. Regarding the sharing of learning, the use of a database as a tool to embed learning across the region was not supported.

Softer intelligence from adverse incident investigations could be usefully shared between hospitals through a regional forum.

The use of a database as a tool to facilitate the sharing of learning from adverse incidents across the health economy is not supported.

The new National Patient Safety Agency (NPS) has set itself (and NHS organisations) an ambitious agenda. The success of the new reporting system will depend not only on concerned staff’s awareness about what constitutes an adverse incident but also on the convergence of their individual judgements of what grading to apply to those incidents. Medical Protection Society (MPS) experience indicates that raising staff awareness alone is a monumental task. Achieving convergence in the grades they assign to such incidents is likely to present even greater difficulties. Draft guidance was published in August 2001, but it does not address the crucial issue of consistency within and across organisations. The system, as envisaged, would also discourage organisations from allocating “red” codes to more serious incidents.

Recent highly publicized acts of violence and shootings on school campuses have prompted numerous crime prevention responses. The purpose of this paper is to assess the impact of protective measures such as law enforcement, security policies, and school/neighborhood characteristics on school violence within the context of the racial composition of the school and grade level.

The data used in this study were part of the School Survey on Crime and Safety collected in 2006. The dependent measures of school violence include reports of serious violence, physical attacks/fights, gun or knife possession, and threats and attacks with a weapon. The sample was divided by racial composition of the school (predominately white, and predominately minority schools) and by grade level (high schools, and all other grades). A negative binomial regression was conducted due the count-based dependent variables.

Findings revealed that minority schools often face higher levels of reported violence and had a heavier law enforcement presence, which often had mixed or counterproductive results for reducing school violence. School characteristics, such as reports of bullying, location, gang activity, and security measures yielded numerous statistically significant results.

Officials proposing school violence prevention efforts should strongly consider the importance of school and community characteristics, most notably grade level, and the unique context of a predominately white or minority school as there were different statistically significant results. Furthermore, officials should be cautious about relying on simple efforts such as more security personnel to address school violence. Violence and crime on school grounds should not be viewed as being isolated from violence and other forms of crime in the community. Policy recommendations and suggestions for future research are provided.

This study differs from much of the previous literature, which typically examines student and administrator attitudes about victimization and crime prevention. The current study examines detailed information on the effects of school violence prevention efforts and moves beyond most other works as it considers school safety approaches within the context of racial composition of the school and by different grade levels.

The incident in 2006 at the Vattenfall owned plant in Forsmark turned out to be one of the most serious ever in Sweden. Vattenfall's communication during this crisis did not meet the accusations, instead their line of defence was not to engage in discussions of the accusations, but to refer only to their own character as safe, thorough and scientific. Apparently, this strategy worked; the company ranked high in public confidence before the incident, and according to polls this confidence remained unharmed throughout the crisis. This paper aims to analyze under which circumstances a defence built on character may meet the demands of the stakeholders, especially those of the general public.

The purpose is reached through a mainly rhetorical analysis of both Vattenfall's press releases during the crisis, and the media coverage.

The analysis shows that the success of Vattenfall's communication strategy relies on their use of the general reputation held by the company at the start of the crisis. With a high level of general trust, not addressing accusations directly can be a successful move.

The paper shows that to a company facing a crisis situation, context analysis is crucial. The strategy adapted by Vattenfall could seem potentially damaging to themselves, but worked in the actual circumstances.

The paper shows that not meeting accusations may work as an apologetic strategy, if the reputation established in the pre‐crisis situation is sufficiently strong.

In a previous research, the authors proposed a security information service, called Personalized Real-time Information with Security Map (PRISM), which personalizes the incident information based on living area of individual users. The purpose of this paper is to extend PRISM to conduct sophisticated analysis of street crimes. The extended features enable to look back on past incident information and perform statistical analysis.

To analyze street crimes around living area in more detail, the authors add three new features to PRISM: showing a past heat map, showing a heat map focused on specified type of incidents and showing statistics of incidents for every type. Using these features, the authors visualize the dynamic transition of street crimes in a specific area and the whole region within Kobe city. They also compare different districts by statistics of street crimes.

Dynamical visualization clarifies when, where and what kind of incident occurs frequently. Most incidents occurred along three train lines in Kobe city. Wild boars are only witnessed in a certain region. Statistics shows that the characteristics of street crimes is completely different depending on living area.

Previously, many studies have been conducted to clarify factors relevant to street crimes. However, these previous studies mainly focus on interesting regions as a whole, but do not consider individual’s living area. In this paper, the authors analyze street crimes according to users’ living area using personalized security information service PRISM.

The purpose of this paper is to explore how temporarily vulnerable customers and their bank advisors cope with incidents that occur over the course of their service relationships.

A qualitative design based on ten case studies, involving interviews with both sides of the dyad (client–bank advisor) and internal secondary data from the bank, was conducted.

The findings show that the two sides of the dyad span a gradation of coping strategies that are enacted to solve the incidents encountered. Thus, temporarily vulnerable consumers turn out to be non-passive in their asymmetrical relationship with advisors and deploy residual resources to co-create solutions.

The results enrich the knowledge of consumers’ vulnerability insofar as the authors extend the transformative service literature to temporarily vulnerable clients who project themselves beyond the crisis period and consider ensuring satisfactory levels of their well-being.

The findings suggest that banks can refine their categorization of vulnerable clients by identifying those that remain profitable and for which an effort is worth making, and those in whom it is appropriate to disinvest. They also prompt banks to design supports for the advisors in managing increased stressful interactions with precarious customers.

To prevent the risk of slippage by or exclusion of, vulnerable customers who experience serious banking incidents, the paper points out the necessity to mobilize alternative levers from the public and associative spheres to allow these customers access to a minimum of banking services.

As an early exploration of transient vulnerable clients, this research fuels the understanding of their capacity to consider co-creating, alongside bank advisors, solutions to the incidents encountered with a view to preserving their well-being and ensuring their social and economic inclusion.

The purpose of this paper is to explore crisis management in terms of the spiritual aspects of victim recovery. The paper focuses, in particular, on victims of serious crime.

The paper reviews the available literature on crisis management, serious crime, spirituality and pastoral support to determine their impact on trauma recovery. Semi-structured interviews were also conducted with a number of police chaplains and a hospital chaplain, in addition to police family liaison officers and witness care officers, who have in-depth involvement with victims of serious crime, to explore the support available and identify gaps against existing theory.

Spiritual/pastoral support is available to police officers in the form of police chaplains. Their support is reported to be valuable in the crisis recovery process. Hospital patients report such support as integral to mental and emotional well-being and recovery. Victims of serious crime are not offered such pastoral services through the criminal justice system, though other more practical needs are provided for. This gap could have implications for the effectiveness of the criminal justice process.

The research is an exploratory study and seeks to open up debate in this arena. The research is localised to a specific region and may not generalise nationally/internationally.

The paper evaluates the role and import of spiritual support in trauma recovery, makes a number of recommendations to plug the gap in current provision to victims of serious crime and suggests directions for further research in this area.

There are limited social implications.

There has been very limited research conducted in this specific area and this paper seeks to redress this gap and suggests opportunities for further research to enhance victim crisis recovery and participation in the criminal justice process.

The purpose of this paper is to investigate the impacts of serious teacher misbehaviour (TMB) in schools from the perspective of headteachers, a largely un-researched area.

Data were collected via the documentary analysis of misconduct cases from the Teaching Agency and semi-structured interviews with five headteachers who had managed serious cases.

The research suggests four primary impacts of serious TMB, affecting other teachers, students, the reputation of the school and headteachers themselves. The paper concludes by suggesting a fifth impact affecting public trust in the teaching profession.

Although rare, serious TMB can be highly damaging. Furthermore, the findings suggest that it is almost impossible to predict and so this paper suggests a “map” of the impacts helping headteachers to manage and contain it when/if the worst does happen.

Empirical studies of the impacts of serious organisational behaviour are scarce; empirical studies of serious organisational behaviour in schools are non-existent and so this paper addresses that gap.

The aim of this chapter is to explore clean language interviewing (CLI) for incidents where a serious injury or fatality (SIF) has occurred and to identify what difference this type of interviewing can make where high risk and high efficacy must co-exist. The primary focus is non-criminal SIF investigative interviews in North American utilities and the use of CLI in root cause (RC) accident investigations.

Nearly 900,000 serious injury or fatality accidents occur annually in the US, which are quite literally a matter of life and death for individuals, distressing for loved ones with grave consequences for organisations in which they occur. Despite the gravity of these accidents, training for interviewers is woefully lacking. This chapter describes how 11 experienced root cause analysts conducted investigative interviews and reports on their experience before and after learning skills in clean language interviewing.

Findings show that when investigators learn how to ask cleaner or non-content leading questions, there is a higher level of confidence in the data elicited. The analysts noted several advantages of conducting interviews with clean language including: appreciably easing interviewee's response to questions; creating an environment of trust and non-blame for injured individuals and witnesses; and a non-interrogative approach that provided psychological and emotional safety. Transcripts of an interview prior to and post training in clean language interviewing methods illustrate the difference that questions make. The chapter concludes by highlighting some benefits and challenges of using clean language interviewing in serious injury or fatality interviews.