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Article
Publication date: 18 October 2023

Agartha Quayson, Kassimu Issau, Robert Ipiin Gnankob and Samira Seidu

The study investigated the effect of marketing communications’ dimensions on brand loyalty in the banking sector.

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Abstract

Purpose

The study investigated the effect of marketing communications’ dimensions on brand loyalty in the banking sector.

Design/methodology/approach

The study adopted the quantitative research approach which relied on the explanatory design due to the nature of the hypotheses tested. The convenience sampling technique was used to pull 377 customers of a branch of a commercial bank in Ghana. Furthermore, the PLS-SEM technique was deployed to assess the measurement model and test the research hypotheses.

Findings

Results show that the following dimensions of marketing communications are significant predictors of brand loyalty: direct marketing, public relations and sales promotion. The exception is advertising, which had an inverse relation with brand loyalty.

Practical implications

The results provide significant pointers to banks’ management that they should deploy a variety of marketing communication channels other than intensive advertising to reach and persuade customers.

Originality/value

The study illustrates the latest effort to extensively provide insights into how commercial banks could leverage marketing communication tools to sustain loyalty in an emerging economy that is intensively competitive.

Details

Revista de Gestão, vol. 31 no. 1
Type: Research Article
ISSN: 1809-2276

Keywords

Open Access
Article
Publication date: 28 July 2020

Mohamed Kamal Mohei

The purpose of this paper is to study and analyze the Iranian policy towards the Middle East (ME) and its consequences on Egypt.

3055

Abstract

Purpose

The purpose of this paper is to study and analyze the Iranian policy towards the Middle East (ME) and its consequences on Egypt.

Design/methodology/approach

This study uses the national interest approach and system analysis approach as analytical framework.

Findings

Several areas are points such as pillars of the Iranian National strategy, pillars of the Iranian policy in the ME and the concept of the Iranian National Security.

Originality/value

Iran is one of the most important and influential regional powers in the Middle East that affects dramatically regional security and stability. The paper analyzes Iranian policy in the ME and its determinants. In this context, this study deals with the Iranian strategy and Iranian interests. It focuses on the impact of Iranian policy on Egypt and its national security from a comprehensive perspective.

Details

Journal of Humanities and Applied Social Sciences, vol. 2 no. 4
Type: Research Article
ISSN:

Keywords

Abstract

Details

Journal of Intelligent Manufacturing and Special Equipment, vol. 4 no. 1
Type: Research Article
ISSN: 2633-6596

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