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Publication date: 12 August 2014

Professor Bo Edvardsson and Professor Anders Gustafsson

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Journal of Service Management, vol. 25 no. 4
Type: Research Article
DOI:
ISSN: 1757-5818

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Publication date: 9 October 2009

Jochen Wirtz, Robert Johnston and Christopher Khoe Sin Seow

560

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Journal of Service Management, vol. 20 no. 5
Type: Research Article
DOI:
ISSN: 1757-5818

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