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Process orientation is important for improving organizational performance. The process view is considered a key enabler of digital transformation, and thus management control systems (MCS) are expected to incorporate this view. However, the existing body of knowledge is fragmented, as different process approaches are often considered independently following a reductionist view of control practices. This paper aims to provide recommendations for further research as well as guidance for practice by a systematic review of the state of research of MC for process orientation. It is based on both a comprehensive view to MC using an MCS package approach and a comprehensive view of process orientation.

A systematic literature review addressing major types of process orientation approaches was performed by applying the comprehensive MC framework of Malmi and Brown. The results were synthesized and propositions were developed.

All components of the MC framework, as well as MCS packages, are highly relevant for process orientation. Propositions regarding configurations of MC for process orientation show directions for future research. However, comprehensive considerations of packages and of individual components, especially cultural controls, remain scarce in the literature.

To the best of the authors‘ knowledge, this paper is the first of its kind to provide a comprehensive, structured overview of MC for process orientation, applying a nonreductionist view, based on an MCS Package approach, and consolidating the so far fragmented view of different process approaches.

This paper aims to present an empirically developed and tested process to address the limitations in the literature on the lack of appropriate performance measures and benchmarks for recording activity and sub‐process related cost. The process presented integrates performance measures, process cost accounting tools and benchmarking.

A special type of research methodology called innovative action research is utilized to develop and test the new process benchmarking tool.

The new tool provides information not only about costs, but also about the following non‐financial indicators: process volumes, process‐related time (cycle times), and used capacity/resources of processes. Also, the tool can be used in a very economical way.

The findings of the study are limited to the German mechanical engineering industry. Further research is needed for generalization of the proposed model.

Although, the mechanical engineering industry is used to demonstrate the proposed framework, it can be applied to other industries with a little modification.

A new, effective and efficient tool for cost reduction and performance improvement is developed and empirically tested.

Innovation is one of the key drivers of economic success. However, the global environment is changing and makes innovation management more competitive. In order to sustain an advantage, companies seem to adopt more flexible schemes of organization. Specifically, innovation networks appear useful to researchers and practitioners. This paper aims to explore the current empirical relevance of this phenomenon in the automotive sector, the goals and performance of innovation networks as well as their formation and governance.

Through a series of semi‐structured interviews with managers from European automobile firms, insights into network approaches and strategies based on the analysis of 39 innovation networks are presented. The study comprises all relevant actors in the industry such as large OEMs as well as small and medium‐sized second‐tier and third‐tier suppliers.

The empirical survey was able to confirm that innovation networks are of high relevance in the automobile sector. It can be expected that innovation networks will spread further and gain more importance in the coming years. The most important goals that the involved companies aim to realize by using innovation networks include flexible access to technologies, intensified contact with clients and markets and long‐term bonding of suppliers and clients. The companies report a fairly good performance of their innovation networks. Finally, various aspects of network formation and governance have been identified.

Several deficits in current network management practices are identified. Improving these issues, the performance level of innovation networks could be raised even higher.

Building on previous work in this field, this paper adds empirical insights on innovation networks in the automobile business.

In view of a lack of understanding of the consequences of performance‐based contracting (PBC), this paper aims to reveal deeper insights into the mechanisms inherent to PBC and explore which benefits and uncertainties may result for providers and customers.

Conducting a comprehensive literature review and drawing on insights from agency theory as a framework, the auhtors analyzed a broad range of academic publications on the benefits and uncertainties of PBC and developed testable propositions from the provider's and the customer's perspective.

With PBC, in comparison to the conventional selling and supporting of machinery or equipment, the manufacturers are more likely to acquire customers for highly innovative technologies, to increase their profit, and to improve customer loyalty. Manufacturers, however, have to deal with uncertain revenues and costs which affect their profit. The customers are more likely to receive increased performance at decreased costs. Concerning the performance, however, the customers enter into an uncertain relationship of dependence.

This is the first paper to analyze the benefits and uncertainties of PBC in manufacturing industries systematically from an agency theory perspective. The paper further develops extant research by outlining the mechanisms of PBC and relating the benefits and uncertainties that are scattered over a broad body of literature. The paper proposes several promising avenues for further research.

Although performance‐based contracting (PBC) is gaining importance in manufacturing industries, corresponding research is still in its infancy. In order to provide a basis for future research on this emerging topic, thus paper aims to propose a specific conceptual model.

Conducting a comprehensive literature review, 39 academic publications dealing with this topic in‐depth were analyzed. To structure the various approaches of PBC in manufacturing industries, existing preliminary conceptual models in the form of morphological boxes were built upon and developed further.

Focusing on manufacturing industries, the review reveals a comprehensive view on PBC, with three topics that are important to PBC but have been largely neglected in research: even though research considers PBC foremost regarding manufacturers, independent service providers can also offer PBC; closely related to ownership, financing constitutes an essential issue in PBC; and PBC may include maintenance as well as operation.

First, the paper systematizes existing literature and clarifies the concept of PBC in manufacturing industries. Second, it presents a specific conceptual model for analyzing this topic in more depth. Third, it reveals promising avenues for future research.

The purpose of this article is expository in the main; critical to a lesser degree. It will attempt to show how Karl Marx, enraged by the imperfections and inhumanity of the capitalist society, “fought” for its supersession by the communist society on which he dwelt so fondly, that society which would emerge from the womb of a dying capitalism. It asks such questions as these: Is it possible to create the truly human society envisaged by Marx? Is perfection of man and society a mere will‐o'‐the‐wisp? A brief analysis, therefore, of the imperfections of capitalism is undertaken for the purpose of revealing the evils which Marx sought to eliminate by revolution of the most violent sort. In this sense, the nature of man under capitalism is analysed. Marx found the breed wanting, in a word, dehumanised. An attempt is, therefore, made to discuss the new man of Marxism, man's own creation, and the traits of that new man, one freed at last from the alienating effects of private property, division of labour, money, and religion. Another question that springs to mind is this: how does Marx propose to transcend alienation?

The purpose of this paper is to present exciting and innovative research questions in service operations that are aligned with eight key themes and related topics determined by the Journal of Service Management (JOSM) Service Operations Expert Research Panel. By offering a good number of such research questions, this paper provides a broad range of ideas to spur conceptual and empirical research related to service operations and encourage the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from service operations.

Based on a Delphi study, described in the companion article, “Service Operations: What Have We Learned?,” the panel identified eight key research themes in service operations where leading-edge research is being done or has yet to be done (Victorino et al., 2018). In this paper, three or four topics within each theme are selected and multiple questions for each topic are proposed to guide research efforts. The topics and questions, while wide-ranging, are only representative of the many ongoing research opportunities related to service operations.

The field of service operations has many interesting research topics and questions that are largely unexplored. Furthermore, these research areas are not only increasingly integrative across multiple themes within operations but often transcend functional disciplines. This creates opportunities for ever more impactful research with a greater reach throughout the service system and suggests that service researchers, regardless of functional affiliation, can contribute to the ongoing conversation on the role of service operations in value creation.

Leveraging the collective knowledge of the JOSM Service Operations Expert Research Panel to expand on the research themes generated from the Delphi study, novel questions for future study are put forward. Recognizing that the number of potential research questions is virtually unlimited, summary questions by theme and topic are also provided. These questions represent a synopsis of the individual questions and can serve as a quick reference guide for researchers interested in pursuing new directions in conceptual and empirical research in service operations. This summary also serves as a framework to facilitate the formulation of additional research topics and questions.

The purpose of this paper is to explore the scope of robust dispersion control charts in a distribution-free environment, which is a specific case of non-normal control charts. These control charts are skewness-based structures designed to monitor skewed-type processes whilst equally performing under symmetric processes. Moreover, the choice of a suitable control chart for a particular non-normal situation is also suggested.

The probability control limits approach is considered as an alternative way to determine the skewness-based structure of dispersion control charts. The proposals of five robust and two conventional Shewhart-type dispersion control charts are suggested as efficient competitors of skewness correction (SC) dispersion control charts. The evaluation of robust proposals and competing dispersion control charts is done through false alarm rate (FAR) and probability to signal (PTS) measures.

The proposed dispersion control charts are found robust and efficient alternatives of SC dispersion control charts in both normal and non-normal distributions. The FARs and PTS properties of proposed control charts are impressive in all studied cases, and a real-data example also verifies the dominance of proposed control charts.

Conventional dispersion control charts quickly lose their efficiency as underlying process distribution deviates from normality; however, robust control charts emerge as most suitable candidates in such situations. This paper proposes the idea of robust dispersion control charts under a distribution-free structure for the skewed-type process, which is not yet explored.