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Article
Publication date: 7 January 2022

Deva Rangarajan, Vishag Badrinarayanan, Aditi Sharma, Rakesh Kumar Singh and Sridhar Guda

The main purpose of this research is to understand how the sudden shift to work from home (WFH) after the onset of the COVID-19 pandemic has caught several sales organizations…

Abstract

Purpose

The main purpose of this research is to understand how the sudden shift to work from home (WFH) after the onset of the COVID-19 pandemic has caught several sales organizations underprepared and ill-equipped to combat emergent challenges. In this research, the authors provide initial evidence into how the WFH arrangement impacts salespeople and sales organizations. Specifically, this research is guided by two objectives: to understand how the shift to WFH environment is affecting salespeople, and to explore how organizations can mitigate dysfunctional effects of the shift to WFH practices and enhance salespeople’s commitment toward this new reality.

Design/methodology/approach

The authors did preliminary in-depth interviews with 13 executives operating in the business-to-business (B2B) space to identify themes that reflected the reality faced by B2B sales organizations when transitioning to WFH. The authors then conducted a quantitative study involving a survey with 130 B2B salespeople.

Findings

The findings from the qualitative research suggested that the WFH situation is quite different from the more traditional remote selling situations that B2B salespeople are used to. More specifically, salespeople experienced more anxiety because of the WFH situations. This finding was supported in the empirical study done by the authors where stress associated with WFH and job insecurity had a significant impact on salesperson anxiety.

Research limitations/implications

The study primarily used subjective responses of salespeople with no objective measures. Furthermore, this study is cross-sectional in nature. Future research should build on the present work to understand the long-term consequences of WFH and factor in customer responses to the same. The impact of increased use of technology in the sales process will need further attention, including the sales management implication for the same.

Originality/value

Given the unforeseen nature of the COVID pandemic and how unprepared salespeople and sales organizations were to deal with it, this study is one of the first studies that documents the impact of WFH situations on salespeople.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 11
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 1 April 2004

Alison Cleveland

This paper reviews the major publications by Qun G. Jiao and Anthony J. Onwuegbuzie that chronicles the development of empirical research conducted on the construct of library…

3205

Abstract

This paper reviews the major publications by Qun G. Jiao and Anthony J. Onwuegbuzie that chronicles the development of empirical research conducted on the construct of library anxiety among college students in the United States during the past decade. It also examines the sizeable contribution that these two researchers have made to the body of knowledge of this emerging field of study in library and information science. The paper concludes by encouraging more researchers to continue the work of Jiao and Onwuegbuzie by examining further this widespread and pervasive phenomenon.

Details

Library Review, vol. 53 no. 3
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 29 March 2022

Anubhav Mishra, Radha Govind Indwar and Sridhar Samu

This research aims to examine the impact of consumers’ anxiety on the three types of consumption activities (sharing, hoarding and regular buying) during the coronavirus pandemic…

Abstract

Purpose

This research aims to examine the impact of consumers’ anxiety on the three types of consumption activities (sharing, hoarding and regular buying) during the coronavirus pandemic. Further, it aims to investigate the moderating role of materialism on anxiety and how attitude toward the pandemic affects consumers’ consumption behavior.

Design/methodology/approach

An online survey was conducted to test the proposed research model. The data were analyzed using SmartPLS and PROCESS tools.

Findings

Higher levels of anxiety lead to less sharing and more hoarding of resources but do not impact consumers’ regular buying intentions. A positive attitude toward an external event such as lockdown and intrinsic materialism can help individuals to cope with the anxiety successfully. Furthermore, consumers are more likely to share and less likely to hoard when they develop a positive attitude toward pandemic.

Research limitations/implications

Future research can explore the role of health-efficacy and attitude toward health as coping strategy toward pandemic. A longitudinal research can explore the gradual changes in consumers’ attitudes and consumption behavior.

Practical implications

Governments, marketers and policymakers should focus on reducing consumers’ anxiety and to build a positive attitude toward pandemic to avoid the issues of hoarding and enable sharing of resources with others.

Originality/value

This study contributes to the literature on terror management theory and crisis management during a pandemic using a consumption context.

Details

Journal of Consumer Marketing, vol. 39 no. 3
Type: Research Article
ISSN: 0736-3761

Keywords

Open Access
Article
Publication date: 10 June 2022

Ruchika Sachdeva

The purpose of this study is to develop a scale to measure coronavirus shopping anxiety. Numerous studies have developed a scale for measuring coronavirus anxiety and fear…

1665

Abstract

Purpose

The purpose of this study is to develop a scale to measure coronavirus shopping anxiety. Numerous studies have developed a scale for measuring coronavirus anxiety and fear, notably absent is a concerted effort to review and assess the impact of coronavirus on the shopping anxiety of consumers. This scale fulfills this gap.

Design/methodology/approach

The steps taken for checking the various psychometrics of the scale include item generation, followed by exploratory factor analysis (EFA) through SPSS and confirmatory factor analysis through AMOS. The data were collected from over 208 respondents.

Findings

This study resulted in the development of a nine-item scale with robust psychometric properties. The scale resulted in highlighting two factors related to anxiety: in-store shopping anxiety and online shopping anxiety.

Research limitations/implications

The scale developed has the desirable reliable and valid properties that could be used by aspiring researchers.

Practical implications

The scale developed highlighted that the restrictions in shopping impact the mental health and psychology of consumers. The scale resulted in analyzing the factors related to shopping anxiety, which could give top management a perspective and vision to look into the minds of the consumer's shopping anxiety behaviors.

Social implications

Companies, firms, health professionals and marketers could use this scale to investigate the various shopping anxiety perceptions among consumers in society.

Originality/value

This research fills the gap by developing a first nine-item scale based on the qualitative research and quantitative assessment for measuring shopping anxiety caused due to the pandemic.

研究目的

本研究擬設計一個等級表、以量度新型冠狀病毒肺炎肆虐期間之購物焦慮和不安。至目前為止,已有很多研究成功設計等級表、以量度人們對新型冠狀病毒肺炎的焦慮和恐懼。唯就學術研究而言,顯然缺乏協同一致的努力、去仔細審核和評估新型冠狀病毒肺炎對消費者購物焦慮的影響。本研究擬設計一個有關的等級表,以填補這個研究缺口。

研究設計/方法/理念

研究人員檢查其設計之等級表的各個心理測量學時所採用的步驟包括:項目生成,以及透過統計產品與服務解決方案軟件 (SPSS) 而進行的探索性因素分析、和透過AMOS而進行的驗證性因素分析。數據取自208名以上的受訪者。

研究結果

本研究成功設計了一個具有嚴格心理測量特性的九項目等級表。這個等級表、使人注意到與焦慮相關的兩個因素,就是:店內購物的焦慮和網絡購物的焦慮。

研究的原創性/價值

本研究透過定性研究和定量評估、設計了首個九項目等級表、來量度大流行病導致的購物焦慮; 就此而言,本研究填補了有關的研究缺口。

Details

European Journal of Management and Business Economics, vol. 31 no. 4
Type: Research Article
ISSN: 2444-8451

Keywords

Article
Publication date: 3 April 2018

Breeanna Campbell, Michelle Curran, Raymond Inkpen, Mary Katsikitis and Lee Kannis-Dymand

Metacognitive beliefs and processes have been found to perpetuate anxiety and depression in youth and adults. However, the presence of metacognitive beliefs in children with…

Abstract

Purpose

Metacognitive beliefs and processes have been found to perpetuate anxiety and depression in youth and adults. However, the presence of metacognitive beliefs in children with autism spectrum disorder is somewhat unclear and has received limited research attention to date. The purpose of this paper is to explore metacognitive beliefs in children with autism and associations with anxiety and depression.

Design/methodology/approach

In total, 23 high functioning participants (17 male and 6 female) between the ages of 8 and 12 (M=10.38) diagnosed on the autism spectrum completed the study. Participants completed the Revised Children’s Scale of Anxiety and Depression and the Metacognitions Questionnaire for Children.

Findings

Correlation analyses revealed that positive and negative metacognitive beliefs were found, as hypothesised, to be prevalent in this sample.

Originality/value

Despite methodological limitations, this is one of the first research evaluations to provide evidence for metacognitive beliefs in high functioning children with autism and comorbid anxiety or low mood.

Details

Advances in Autism, vol. 4 no. 2
Type: Research Article
ISSN: 2056-3868

Keywords

Open Access
Article
Publication date: 1 June 2017

Martina Dickson, Melissa McMinn and Hanadi Kadbey

Research has shown that pre-service and in-service teachers who exhibit science anxiety are less likely to teach it effectively. It is therefore critical to gauge the science…

Abstract

Research has shown that pre-service and in-service teachers who exhibit science anxiety are less likely to teach it effectively. It is therefore critical to gauge the science anxiety levels of student teachers early while there are still possibilities, perhaps, to prevent serious issues occurring later on as a result. This study takes place in the United Arab Emirates, where Emirati science teachers are already in the vast minority. Since this is the case and teacher attrition rates are high, it is important to offer as much support to student teachers as possible. We surveyed 113 student elementary school teachers to explore their science anxiety levels. Whilst some studies have shown that science anxiety can decrease as students take science content courses, thereby theoretically gaining confidence in science knowledge, this effect was not observed in our study except for a few aspects and only in those who had studied in the ‘science track’ at school. We also found that students educated in arts tracks in high schools had significantly higher science anxiety levels compared with those who followed science tracks.

و ةمدخلا لبق ام يملعم نأ ثوحبلا ترهظأ دق نورهظي نيذلا و ةمدخلا يف نيملعملا نم ً اقلق مولعلا ةدام مه ميلعتل ًﻻامتحإ لقأ قلقلا تايوتسم سايق ةيمهﻷا نمف كلذلو .ةيلاعفب مولعلا ةدام نم مولعلا ةدام ﻻ نيح يف ركبم تقو يف ةمدخلا لبق ام يملعمل ي مبر لامتحا كانه لاز ةيبرعلا تارامﻹا ةلود يف ةساردلا هذه يرجتو .كلذل ةجيتن قحﻻ تقو يف لكاشم يأ ثودح عنمل ا ميدقت مهملا نمف ،ةعفترم نيملعملا صقانت تﻻدعمو لاحلا وه اذه نأ امبو .ةيلقأ مه نييتارامﻹا مولعلا يملعم ثيح ،ةدحتملا مب انمق .ةمدخلا لبق ام يملعمل معدلا نم نكمم ردق ربكأ ﺢس 113 نم مهقلق تايوتسم فاشكتسﻻ ةمدخلا لبق ام يملعم نم مولعلا ةدام قلقلا نأ تاساردلا ضعب ترهظأ نيح يف . نم مولعلا ةدام ضفخني نأ نكمي ىوتحملا تاقاسم ةبلطلاا لامكتسا عم ُي مل ،ةيملعلا ةفرعملا يف ةقثلا باستكا يلاتلابو ،يملعلا َحﻼ ساب انتسارد يف ريثأتلا اذه ظ نيذلا كئلوﻷ طقفو بناوجلا ضعب ءانثت يف ةيبدﻷا و ةينفلا تاراسملا اوذختا نيذلا ةمدخلا لبق ام يملعم نأ اضيأ اندجوو .ةسردملا يف ةيملعلا تاراسملا اوذختا قلقلا تايوتسم مهيدل ناك ةيوناثلا سرادملا نم مولعلا ةدام .ةيملعلا تاراسملا اوعبتا نيذلا كئلوأ نم ريثكب ىلعأ

Details

Learning and Teaching in Higher Education: Gulf Perspectives, vol. 14 no. 1
Type: Research Article
ISSN: 2077-5504

Article
Publication date: 8 January 2019

Holly Rose Hanlon and Lorraine Swords

The purpose of this paper is to investigate peer perceptions and stereotypes towards adolescents with clinical anxiety disorders.

Abstract

Purpose

The purpose of this paper is to investigate peer perceptions and stereotypes towards adolescents with clinical anxiety disorders.

Design/methodology/approach

The study utilised an exploratory qualitative design, using short vignettes to investigate perceptions of three clinical anxiety disorders (panic disorder, generalised anxiety disorder and social anxiety disorder) and a control scenario, situational stress. Responses were analysed using thematic analysis.

Findings

The results of the study suggest that previously established mental illness stereotypes (e.g. fear and dangerousness) may not be relevant to those with anxiety disorders, with perceptions of personal responsibility, weakness and social abnormality salient instead. These results suggest that stigma interventions should be tailored to disorder and age group.

Practical implications

Perceptions of weakness and blame have been associated with higher levels of discrimination, meaning people with anxiety disorders may be particularly vulnerable. Similarly, the negative social perceptions may be particularly damaging in adolescence, when successful peer relationships are vitally important. The results suggest specific stereotypes to target in stigma reduction campaigns for anxiety disorders, which may not being addressed by existing interventions.

Originality/value

There is a significant lack of research on both adolescent mental illness stigma in general, and anxiety stigma specifically. This study aimed to begin to address that gap, and found results that suggest, in line with previous work, that perceptions of blame may be more common for anxiety disorders, with negative social perceptions also reflecting the unique importance of peer relationships for adolescents. Further research should explore these stereotypes in more detail.

Details

Journal of Public Mental Health, vol. 18 no. 1
Type: Research Article
ISSN: 1746-5729

Keywords

Article
Publication date: 1 January 2003

Neil Hartnett, Jennifer Römcke and Christine Yap

This paper considers the association between instruction style and student academic performance, and draws from recent laboratory research where accounting student performance was…

Abstract

This paper considers the association between instruction style and student academic performance, and draws from recent laboratory research where accounting student performance was found to be closely associated with the effect of instructor behaviour upon student task motivation and deep learning. Drawing upon emergent motivation theory, we discuss the proposition that appropriate instructor behaviours, through their positive effect upon student task motivation, anxiety and emergent confidence, can induce an upward performance shift, or interrupt a downward shift. A performance spiral model is modelled whereby students carry with them the learning responses from repeated good (or poor) performance into subsequent task settings, with corresponding accentuated effects upon anxiety and motivation.

Details

Asian Review of Accounting, vol. 11 no. 1
Type: Research Article
ISSN: 1321-7348

Article
Publication date: 5 November 2018

Jonas Nilsson and Jeanette Carlsson Hauff

Students in the marketing discipline have been reported to struggle with quantitative methods. This paper aims to focus on whether it is possible to increase student confidence…

Abstract

Purpose

Students in the marketing discipline have been reported to struggle with quantitative methods. This paper aims to focus on whether it is possible to increase student confidence and reduce anxiety with quantitative data analysis even when limited teaching resources are available. It reports on two half-day initiatives to teach quantitative methods that followed the principles of integration of method into a substantive course (as opposed to stand-alone course) and hands-on approach (as opposed to using a theoretical and hands-off approach).

Design/methodology/approach

Over the course of three semesters, 92 students that took part of the sessions answered a survey where they reported their basic understanding, confidence, practical abilities and anxiety with quantitative methods.

Findings

The results indicate significant improvements in self-reported basic understanding, confidence, practical abilities and anxiety. Further analysis indicated that neither gender nor previous statistical background had an impact on perceived benefit with the initiative.

Practical implications

In all, the study indicates that integration and hands-on approaches may be beneficial to reduce anxiety and increase confidence with quantitative data analysis, even when this initiative is limited in time and resources.

Originality/value

The study presents an approach to reducing anxiety and increasing confidence with quantitative data analysis. Teaching initiatives like this may be beneficial in situations when students experience high levels of statistics anxiety.

Details

Journal of International Education in Business, vol. 11 no. 2
Type: Research Article
ISSN: 2046-469X

Keywords

Book part
Publication date: 16 May 2007

Kelly L. Zellars

The purpose of this chapter is to summarize and integrate a body of psychological literature regarding an individual difference related to the experience of anxiety that largely…

Abstract

The purpose of this chapter is to summarize and integrate a body of psychological literature regarding an individual difference related to the experience of anxiety that largely, and somewhat surprisingly, has been overlooked by organizational scientists. This variable, most often called social anxiety or social phobia, reflects a strong fear that one is in danger of behaving inappropriately, inadequately, or ineptly, with impending disastrous consequences such as rejection, humiliation, or ouster from a group (Trower & Gilbert, 1990). In providing a summary of the construct and ongoing investigations, the chapter offers ideas for future research into how this important variable may influence behaviors at work.

Details

Exploring the Work and Non-Work Interface
Type: Book
ISBN: 978-0-7623-1444-7

1 – 10 of over 33000