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One of the vital roles of retail buyers is an ability to strike good deals for their companies — haggling over that precious 1% which could mean a profit increase of 20%. The foremost skill involved is the art of negotiation, and for those not born with such an aptitude, but who would benefit by achieving it, the St Helens School of Management Studies has designed a course to train buyers in such strategies. Bob Forrester reports.

Buying “flair” is like a scrumptious meringue, it may look wonderful and taste delicious, but its sustenance value is nil compared to the infinitely more protein‐packed buyer's bread and butter — training. As buying, claims Bob Forrester, is one of the most important functions of the retail trade then the training of buyers should be one of the most important training functions. That this has been dawning on retailers over the years is borne out by the thousands who have passed through the St Helens School of Management Studies, where a successful DITB scheme has been established. Here the author outlines the courses offered by the school and makes a plea for this kind of training to continue.

Does an Outward Bound type training course help young buyers and executives improve their management skills? Bob Forrester describes how a group of executives from the Clydesdale Group stretched themselves physically on a weekend course at Ormidale House, and how it affected their performance in the training room afterwards.

Within the retail sector selling has received such attention over many years that the importance of the buying function has been overlooked. The writer argues that, within the part of the business for which he or she has a responsibility, “no single individual has a greater influence upon profitability than the buyer”.

Robotic process automation (RPA) seeks to automate business processes, using software robots that interact with systems through their user interface, improving efficiency and reducing costs. However, some critical steps, such as identifying processes suitable for RPA automation, can have a tremendous impact in organizations if a wrong process is selected. Therefore, the purpose of this paper is to provide an approach for analyzing RPA development in business organizations.

This research presents a cohesive literature review about RPA, in order to identify RPA main concepts, which should be reported and considered in all RPA case studies. A model connecting the main elicited RPA concepts is presented as well as its evaluation and applicability grounded of past RPA case study (CS) analysis, using design science research.

The results from this research show that most of the RPA main concepts gathered in the literature review are not reported in the selected RPA CSs.

As RPA is a recent topic, literature lacks a synthetization of RPA main topics. This research aims to fill the gap on that, by identifying and synthesize the main topics related to RPA and proposing a model that connects the main RPA concepts, which can be used by researchers as a schema for conducting and writing RPA case studies.

Current technology offers many possibilities for remote communication. Nevertheless, people with cognitive and communicative disabilities have limited access to common communication technology like text messaging via a mobile phone. This study is part of the project Text messaging with picture symbols ‐ possibilities for persons with cognitive and communicative disabilities. Semi‐structured interviews were used to investigate the experience of using Windows mobiles with adapted functions for text messaging by three men and four women. The participants' opinions about the content and organisation of the project were also evaluated. All participants except one experienced increased possibilities for remote communication via text messaging. Increased participation was another relevant finding. Technical aids and interventions were individually tailored and the majority of the participants thought that Talking Mats for goal setting and repeated interviews during the project had been successful methods.

This article traces the history of a continuous tradition of Marxian stage theory from the beginning of the twentieth century until the present day. The resolution of the first crisis of Marxism was found in the work of Hilferding on finance capital, Bukharin on the world economy and Lenin on imperialism as a new stage of capitalism. Hilferding's, Bukarin's and Lenin's analysis was carried into the post–World War II era through the work of Sweezy and Mandel. A second wave of Marxian stage theorizing emerged with the end of the post–World War II expansion. Mandel's long wave theory (LWT), the Social Structure of Accumulation Framework (SSAF), and the Regulation Approach (RA) analyzed the stagflationary crises as the end of a long wave of growth. This long wave was underpinned by the emergence of a postwar stage of capitalism, which was analogous to the reorganization brought about by monopoly capital at the turn of the century. These new schools were reluctant to predict the non-resolution of the current crisis, thus opening up the possibility of further stages of capitalism in the future. This elevated Lenin's theory of the highest stage to a general theory of capitalist stages. The last decade has seen a substantial convergence in the three perspectives. In general, this convergence has reaffirmed the importance of Hilferding's, Bukarin's and Lenin's (HBL's) initial contributions to the stage theoretic tradition. The article concludes with some thoughts on the necessity of stage theory for understanding of the current period of globalization.

Urban design has historically occupied the gap between architecture and planning. Although there have long been calls for the discipline to bridge this gap, urban design has continued to lean more heavily on design than planning. The efforts to revitalize downtown Toledo, a mid-western U.S. town experiencing steep economic decline, present a classic example of the potentially unfortunate results of this approach. Over the past three decades, there have been many attempts to revitalize the city, especially its downtown, by constructing several large public buildings, all within a few blocks of each other, all designed with little attention to each other or to the surrounding public spaces, and with a remarkable lack of civic engagement.

Responding to calls in the literature for inter-disciplinarity in urban design, and to the city's experience with urban design, the authors created a collaborative studio for architects and planners from two neighboring universities with two purposes: first, to establish a collaborative work environment where any design interventions would be firmly rooted in the planning context (i.e., to erase boundaries between architects and planners); second, to draw lessons from this experience for the practice and teaching of urban design.

Despite the difficulties of collaborating, architects and planners benefited from exposure to each other, learning about each other's work, as well as learning to collaborate. The interdisciplinary teams developed richer proposals than the architect-only teams. Finally, critical engagement with the community is essential to shaping downtown development.

Children's social services in England and Wales deal with a wide range of referrals of children who are or may be ‘in need’. Finding ways of describing the issues that present in such referrals is important if we wish to understand the nature of the work of children's services and explore different interventions and outcomes. Yet there have been few attempts to describe the full range of needs presenting to social services, and no studies of the reliability or validity of attempts to define the types of need. In this article the legal definitions of need, a typology developed by Sinclair et al, a related one used by the Department of Health and one developed within the current study were compared for reliability and construct validity. There were two main findings. First, it was found that while the presence of needs could generally be agreed on in all the schemes, ascriptions of a ‘main’ need were not made reliably. This is important because a ‘main’ need has been used in both research and statistical returns to government. Second, while existing schemes appeared well suited to describing allocated cases, they were less able to describe the range of needs presenting in all referrals to social services.