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The purpose of this paper is to assess the extent to which the process of becoming a surveyor in Ghana mirrors a broad conception of professionalism.

The work is grounded in field research in the form of interviews/survey conducted by the authors in Ghana. The sample is drawn in such a way that the work benefits from the experiences of people at different levels of surveying training.

The study reveals that professional surveying training in Ghana is effective but narrow: senior surveyors do provide mentoring to probationers, but they engage in poor labour practices; probationers do obtain professional training, but many of their expectations are not met. While there are both costs and benefits to the mentors and mentees, the study finds that, on balance, the process of professionalisation is designed to favour a few owners of surveying firms.

It is the intention of the authors that this work would contribute to a process of “conscientisation”. The paper provides part of the basis for young surveyors to reject being passive recipients of instruction to becoming active workers and professionals who have a deep awareness of the social reality which shapes their professional lives and understand how they can reshape that reality.

This research work is the first study of the state of professionalism and work conditions of surveyors in Ghana. The study sheds light on the conditions under which surveyors work and shows how professional they are. On the one hand, this study provides the opportunity for prospective surveyors in Ghana to reflect on their aspiration before embarking on that “journey”. On the other hand, it gives practising surveyors a basis for reflecting on how the profession can be improved.

Quantity surveying firms are characterized by their professional identity and knowledge‐driven nature; knowledge is crucial to their success in the competitive and dynamic business environment. As knowledge management is still in its infancy in the construction industry and structured knowledge management processes have not yet been adequately deployed in the surveying discipline, this research seeks to focus on the implicit knowledge management processes being undertaken in professional quantity surveying firms in Hong Kong.

A framework of knowledge processes was developed from a detailed literature review in an attempt to enhance the knowledge flow in Hong Kong professional quantity surveying firms. The applicability and validity of the framework were verified by quantitative research methods. Based on the proposed process model, a questionnaire survey was then conducted to study the opinions of professional quantity surveyors on the details of these processes; the questionnaire was returned with a response rate of 42.6 percent out of 260.

From the findings of the questionnaire survey, the research confirms the six knowledge management processes in quantity surveying firms, namely acquisition, creation, storage, distribution, use, and maintaining. There is a general lack of specifically assigned staff for knowledge acquisition from external sources, knowledge acquisition having an overall mean value marginally below the passing point, and a relatively low reliance on external knowledge by these firms.

The paper unravels some of the mysteries and difficulties of transferring knowledge both within and across projects. The findings can equally be applied in other project‐based industries.

A clear policy/strategy governing the ways in which knowledge should be handled is far from prevalent in Hong Kong quantity surveying firms. The appointment of managers for knowledge aspects was only carried out by one third of the responding quantity surveyors. Despite the absence of such an appointment and policy, nearly half of the responding quantity surveyors can seek the necessary knowledge when they need it.

Although the study applies uniquely to quantity surveying professional services firms and may not yield an evaluation that is comparable with previous studies, it is hoped that the same survey instrument can be applied to other types of project‐based professional services organizations in order to find out whether there are differences among different professions in terms of how they manage their organizational knowledge. In addition, these future studies can offer a benchmarking effect to firms providing customized professional services to clients.

Global focus on reforming teachers has resulted in the inclusion of multiple survey questions about teachers’ professional learning activities in large-scale international studies. A cross-national analysis of these survey data will likely enhance our understanding and inform the future direction regarding teacher professional development policy and practice. Yet we do not know whether these surveys measure the key features and their contextual factors of teachers’ professional learning activities to allow a systematic cross-national analysis. Based on international and U.S. literature, I develop a conceptual model of teachers’ professional learning activities in global context and analyze relevant survey items used in three major international studies – TIMSS, PIRLS, and TALIS. I conclude the chapter with a discussion of the coverage of these survey items and a direction for improving data collections of teachers’ professional learning activities in large-scale international studies.

As the challenges confronting a system are better addressed when known and understood, this paper aims to report the findings of a study that investigated the factors confronting professional quantity surveying using Nigeria as a case.

A questionnaire was developed and pre-tested as the instrument for collecting data. A total of 64 quantity surveyors practicing in Lagos, Port Harcourt and Enugu completed the questionnaire out of a non-probabilistic sample of 100. Severity Index and Spearman rank correlation coefficient were used in data analysis.

The outcome revealed that the top five factors perceived to be confronting the profession include poor marketing of the profession, opposition from engineers, the dominance of multinational companies that do not have quantity surveying as a distinct profession in their country of origin, widespread corruption in Nigeria and professional incompetence of some quantity surveyors. Furthermore, the two categories of respondents – professional quantity surveyors and probationers – agree in their ranking of the factors confronting the profession. The ranking of the 17 factors between the two categories of respondents was tested using Spearman’s rho. The result showed that the difference in perception of professional members of the Nigerian Institute of Quantity Surveyors and the probationers with regard to factors confronting the quantity surveying profession is not significant at p < 0.01. These findings are then discussed in the light of previous works, and implications for both academics and professionals within the quantity surveying profession were highlighted.

This study has highlighted the key issues to consider as stakeholders attempt to advance the course of quantity surveying and construction cost management profession.

In the light of Europe’s experience of its Directive on mutual recognition of professional qualifications and the World Trade Organisation’s (WTO) intention to achieve a global marketplace for professional services by identifying “disciplines” which can be applied to all professions, this paper considers a potential methodology for achieving a global system for the free movement of professionals. The paper explains the process of mutual recognition as implemented within the European Union and discusses the approach which the WTO is likely to adopt towards the globalisation of services. The problems which face the surveying profession (including the problem of identifying the various surveying professions which exist in different countries), the role of professional organisations, the nature of “professional competence” and the threshold standards applied to professional competence as a vital component of any mutual recognition process are also discussed.

This paper aims to investigate the practices of a well-established professional development committee (PDC) at an academic library to reveal the development of effective professional development programs with various themes and the diversified delivering formats and the assessment of library employees’ training needs and the effectiveness of professional development programs with Needs Assessment Surveys and Program Follow-up Employee Opinion Surveys. Professional development programs are widely adopted in academic libraries to support the professional growth of library employees and improve the quality of library services. Developing, promoting and administering professional development programs are main responsibilities of the PDC.

The study is based upon the PDC’s recent practices since 2011. The Needs Assessment Surveys (in 2012 and 2013) are conducted electronically, so are the Opinion Surveys since 2013 which are formerly conducted in paper.

The well-planned professional development program themes with special designed delivery formats have demonstrated their effectiveness through high attendance of each professional development event. The positive results and high compliments from both Need Assessment Surveys and Opinion Surveys also endorse their values to employee’s professional growth.

This paper classifies various professional development program ideas into six program themes and three special delivery formats, and each is presented with intention, planning and organization. This paper also provides details of using different Need Assessment Surveys and Opinion Surveys for evaluation, which is also lacked in published literature.

Organizational learning is seen as a source of competitive advantage in modern business, but in many organizations it is difficult to nurture and encourage. This paper discusses barriers to organizational learning, with a focus on professionals and professionalism. It derives from a research project which investigated organizational learning across the chartered surveying profession in the UK. Barriers identified include: an emphasis on individual learning; “learning‐equals‐training”; “learning‐equals‐lack‐of‐knowledge”; a not precisely defined but all‐pervading notion of “professionalism”; competition; the complex – or even contradictory – nature of the professional bodies; “unwritten rules” within the profession; the traditional hierarchical structure within the profession and in surveying firms; learning as a cost factor rather than an investment; and individuals’ prior experiences of learning. The paper argues that these barriers have their reasons for existing, however, and cannot simply be ignored or condemned: rather, they need to be made explicit and “worked through” by each organization to find its own way forward.

The purpose of this study is to explore the perspectives held by professionals affiliated with an FJC through a cross-sectional survey. The family justice center (FJC) model is expanding rapidly in the USA and internationally. Despite the rapid growth of the FJC movement, there is a need for more research to document the impact of FJCs on victims and survivors, professionals working in FJCs and the broader community.

The current paper focuses on perspectives of professionals who serve victims of family and interpersonal violence and it includes the results of a four-year, cross-sectional survey of professionals working in a community that established an FJC. Data analyzes examined differences in perspectives of professionals based on timing (i.e. from before an FJC was established to the time when the center was in operation for three years) and based on whether professionals worked primarily onsite at the FJC location.

The findings demonstrated that although some statistically significant differences were identified that suggest a positive impact of an FJC for professionals, more research is needed to further explore how professionals’ perspectives and experiences are impacted through the establishment of an FJC.

This study is the first-known cross-sectional examination of the perspectives of professionals working within an FJC model over a multi-year period.

The work environment is known to influence professional attitudes toward quality and safety. This study sought to measure these attitudes amongst health professionals working in New Zealand District Health Boards (DHBs), initially in 2012 and again in 2017.

Three questions were included in a national New Zealand health professional workforce survey conducted in 2012 and again in 2017. All registered health professionals employed with DHBs were invited to participate in an online survey. Areas of interest included teamwork amongst professionals; involvement of patients and families in efforts to improve patient care and ease of speaking up when a problem with patient care is perceived.

In 2012, 57% of respondents (58% in 2017) agreed health professionals worked as a team; 71% respondents (73% in 2017) agreed health professionals involved patients and families in efforts to improve patient care and 69% (65% in 2017) agreed it was easy to speak up in their clinical area, with none of these changes being statistically significant. There were some response differences by respondent characteristics.

With no change over time, there is a demand for improvement. Also for leadership in policy, management and amongst health professionals if goals of improving quality and safety are to be delivered upon.

This study provides a simple three-question method of probing perceptions of quality and safety and an important set of insights into progress in New Zealand DHBs.