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There has been a long-standing concern and controversy in the consumer behavior and related literature about the accuracy of consumers’ self-reports of their mental processes. While some researchers have found such reports to be susceptible to a number of inaccuracies, others have found them to be reasonably accurate. This study contributes to the debate by comparing consumers’ self-reports of their information acquisition processes in decision making with process-tracing measures of the same processes, and doing so within the context of research design recommendations suggested by Ericsson and Simon (1980, 1984, 1993) for collecting valid retrospective self-reports. Data for the study were collected in a decision-making experiment in which a custom-made computer software was used to administer two decision tasks and to unobtrusively measure subjects’ information acquisition patterns (process-tracing measures). Self-report measures were collected by means of a questionnaire administered after subjects completed both tasks. Descriptive discriminant analysis (with self-report measures as dependent and scores on process-tracing measures as independent variables) shows that subjects were able to accurately report their information acquisition patterns. For both decision tasks, the majority of subjects who were classified by the discriminant functions as using a particular information acquisition strategy actually reported using such a strategy. Implications of the findings are outlined and discussed.

Data were collected from loan officers using a computerized process-tracing program to help shed some light on how source credibility impacts the judgments made by loan officers. Loan officers did not structure loans more restrictively regardless of whether they were in the positive or negative character condition or whether they approved or denied the loan. Negative source credibility affected decision process effort but did not produce the tradeoff between loan approval and loan structure that is suggested in the literature. Although significantly more (fewer) loans were denied when character information was negative (positive), a majority of loan officers in the negative character condition approved the loan. While most loan officers were aware of negative source credibility, they did not react by denying loans or adjusting loan structure.

Despite the rapid growth of executive coaching in the business world and nascent interest in education, there is no solid research base around how coaching impacts leadership. Following the development of analytical case studies of coach and school leader dyads, we use causal process analysis to trace the complex pathways in which coaches impact leader development. In this process, we attempt to move beyond lists of traits and activities of effective coaching practice to develop a theoretical framework layered with thick description of leadership coaching situated within the context of a high poverty mid-sized urban school district. Findings include insights into the structures and practices that promote strong trusting relationships between the coach and coachee, how this relationship is central to deepening the impact of the coach’s work, and how co-leading provides the means of both modeling and guiding leaders toward personal and school improvement.

Recurrent “methodological disputes” have haunted the social sciences, again and again polarizing the case-oriented quest for specification against the natural science inspired quest for general, high-level theory. As a consequence, too much social science research is captured in either one of two vicious circles: ever more highly specified monographic case studies or preoccupation with periodically shifting general theories. The interaction of these two circles increases the risk of widespread amnesia: as social scientists are either bogged down in a stream of cases or flying high with the most recent grand (meta-)theories, social science forgets the actual empirical knowledge that is being meticulously created, maintained and revised in the daily handicraft carried out by a growing mass of researchers.

Choosing Varieties of Capitalism as the title of their 2001 edited volume, Peter Hall and David Soskice monopolized a label that was much too broad for the project they were actually reporting. Their project was in line with a style of research, which may be called “bringing yet another factor back in”. That term stems from another pioneering edited volume emerging – like Hall and Soskice's volume – from the Harvard circuit: Evans, Rueschemeyer, and Skocpol's (1985) Bringing the State Back In. Following that volume, a number of other factors were “brought back in”: classes, geopolitics, finance and so on.

Purpose — The Department for Transport's 2011 GPS National Travel Survey (NTS) pilot study investigated whether personal GPS devices and automated data processing could be used in place of the 7-day paper diary. Using GPS technology could reduce the relatively high burden that the diary places upon respondents, reduce costs and improve data quality.

Design/methodology/approach — Data was collected from c.900 respondents. Practical changes were made to the existing methodology where necessary, including the collection of information to support data processing. Processing was undertaken using the University of Eindhoven's Trace Annotator. Results from the GPS pilot were then compared to those from the main NTS diaries for the same period.

Findings — There were no insurmountable problems using GPS devices to collect data; however, the processed GPS data did not resemble the diary outputs, making GPS unsuitable for the NTS. The GPS data produced fewer and longer trips than the diary data. The purpose of a quarter of the GPS trips was unclear, and a disproportionate share started and ended at home.

Research limitations — Further work to manually inspect trips identified via validation as unfeasible and subsequently refine the processing algorithms would have been desirable had time permitted. GPS data processing may have been hindered by missing GPS data, particularly in the case of rail travel.

Originality/value — This research used an accelerometer-equipped GPS device to better predict the method of travel. It also combined addresses that respondents reported having visited during the travel week with GIS data to code the purpose of trips without using a post-processing prompted-recall survey.

We analyze the role of top managers in the process of improving existing products in large established firms. The results of an inductive study reveal two key arguments. First, we find that the process is an “involved” top-down approach, rather than middle-up-down or bottom-up, discussed in previous studies on new product creation. Top managers actively participate throughout the process, taking on four roles: evaluation of product market performance, selection of products for improvement, initiation of the innovation process through delegation to middle managers of the responsibility to organize bottom-level employees to take actions toward product improvement, and monitoring of progress to ensure improvement (ESIM). Top managers become involved as necessary to reduce the resistance of people at the middle and lower levels to change in current routines. Second, we find that in companies that achieve superior product improvement, managers have well-developed professional absorptive capacity and have routinized frequent interactions to evaluate, select, initiate, and monitor. Other characteristics of managers, such as personal absorptive capacity, incentive system, or mandate from above, are common across both high and low performers.