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Many recent books on management have focused on the importance of leadership in the success of an organization. One hears more and more about the key role a CEO can play in the implementation of certain strategies.

The inclusion of LGBTQ + persons (lesbian, gay, bisexual, transgender, queer and having other sexual orientations and gender identities) is a crucial step in improving gender diversity in the workplace; however, till date, it remains a significant challenge for human resource management professionals. The current study critically examines this issue of an inclusive workplace for LGBTQ + people through a systematic review of the existing research that has empirically studied their experiences at the workplace. It also examines the resistance and challenges organizations face in LGBTQ + diversity training and provides future research avenues.

For systematically reviewing the literature, Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) model has been used. A total of 101 empirical studies have been reviewed.

The result shows that LGBTQ + people encounter multiple negative workplace experiences, including proximal (hiring discrimination and housing discrimination) and distal workplace discrimination (unsafe work climate, microaggressions and harassment). These aversive experiences lead to work stress while also mandating that people manage their sexual identity and style of dressing. This stress, in turn, impacts their work–family outcomes, job satisfaction and decision-making with regard to their careers.

The paper provides a holistic understanding of the aversive workplace experiences encountered by sexual minorities.

To determine the most popular entries on library ready reference web sites and the role of visibility in the selection of resources.

Ready reference web sites of 100 American libraries were examined, for a census of the most frequently selected online resources. The dates of news, library and online media coverage were considered for specific tools, to explain their prominence.

Early publicity for web tools was found to be an important element in their relative popularity as choices for library web sites.

The date on which a given web resource became well known among librarians can only be estimated from media reports, not proved. Additional study could establish the frequency with which libraries modify their ready reference web sites and investigate why other resources of comparable quality have not become as popular.

The paper shows that early visibility plays a role in librarians' selection of web resources that is rarely mentioned in discussions of selection criteria.