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This article considers the relationship between consumers’ valuation of performance improvements and technology development over the technology life cycle. Presenting a demand-based perspective, it explores how the character of life cycle maturity, the nature of competitive threats, and firms’ innovation incentives all change when consumer demand for performance matures in advance of a technology’s performance trajectories. It characterizes demand maturity by introducing the idea of a demand S curve as a complement to the traditional technology S curve. In doing so, it offers a new lens for assessing firms’ prospects of achieving superior performance through the commercialization of new technologies.

The widespread adoption of the Balanced Scorecard has led to a need to understand how performance measures affect employees’ attitudes and behaviors. Despite the growing trend in the implementation of the Balanced Scorecard, there is little research evidence available on the behavioral outcomes resulting from the use of nonfinancial performance measures. This study seeks to address this gap by examining several behavioral outcomes, including job satisfaction, organizational commitment and managerial performance, resulting from the use of financial and nonfinancial performance measures.

Data were collected using a mailed questionnaire survey to manufacturing organizations in Singapore. Path analysis technique was employed in this study to investigate the relationships.

The results of the study show that behavioral outcomes are indifferent regardless of the nature and type of performance measures used. However, the relationships between performance measures and behavioral outcomes are indirect through procedural fairness and trust in supervisor.

Survey questionnaire method was used in this study and there are limitations associated with survey questionnaire method. As our sample was selected from large organizations, it is unclear if our results are generalizable to small organizations. Also, as our sample was selected from the manufacturing sector, generalizing our results to the nonmanufacturing sectors should be made with caution.

This study highlights the need for organizations to pay attention to issues pertaining to procedural fairness and interpersonal trust in the design and implementation of performance measurement systems.

This chapter combines quantitative studies of the connections between stressors and performance in accounting settings and identifies the mediators and moderators of stressors–performance relationships. Using meta-analyses and path analyses, this research compiles 72 studies to investigate the relationships of stressors with accountant and auditor performance. As hypothesized, bivariate meta-analyses results indicate that work-related stressors negatively affect performance, and burnout and stress are negatively related to performance, whereas motivation is positively related to performance. Moreover, a meta-analytical structural equation modeling indicates that role stressors have significant direct and indirect effects (through burnout and stress) on job performance. Accumulation of multiple samples through meta-analysis bolsters statistical power compared to single-sample studies and thus reveals the sign of residual direct effects of role stressors on job performance in accounting settings.

The importance of the adverse impacts of network degradation has stimulated substantial international research interest in transport network reliability, that is, the ability of degraded transport networks to cope with travel demand. Most of the recent research effort has focused on the reliability of urban passenger transport networks, in terms of the probability that the network will deliver a required standard of performance. This situation is characterised by high levels of congestion, a dense road network, and quantifiable probability of degradation of the network. Outside major urban centres, the situation is very different. The main dominant consideration in transport network infrastructure provision is accessibility - linking urban centres, providing regional coverage, and basic levels of accessibility for the non-urban community and economy. The network is sparse, congestion is not a significant issue, and access to essential community services and to markets is the major driving force underlying network development. In this context, the vulnerability of the network is perhaps more important than ‘reliability’. This paper develops the concept of network vulnerability. It begins by reviewing the current state of research into network reliability, then proposes extensions and adaptations to the reliability concepts that are more appropriate for strategic-level multi-modal transport systems. Several alternative definitions for vulnerability are proposed. The paper also discusses the development of algorithmic and visualisation tools that may be used to identify specific ‘weak spots’ in a network, where failure of some part of the transport infrastructure would have the most serious effects on access to specific locations and on overall system performance. Finally, the paper describes potential applications of network vulnerability concepts, and proposes directions for further research.

This article looks at the alignment of performance management system with the strategy, structure, and organizational outcome in Canadian health care organizations. In this study, balanced scorecard is the framework adopted for assessing the health care organization's performance management system (PMS) and outcome. CEO and clinical unit managers were surveyed for their perceptions on their organization's strategy, autonomy structure, PMS, and organizational performance. Path analysis was the methodology used in examining the relationship about the above organizational variables. The results indicate that patient satisfaction is the primary and most significant perspective of the depicted balanced scorecard in organizational performance. Patient satisfaction and research criteria, on the other hand, are the significant perspectives of a balanced scorecard in an organization's PMS, which are linked to strategy, autonomy structure, and organizational performance. Moreover, the results show that the strategy/structure links operated as suggested. Surprisingly, strategy on service innovation has a negative impact on the organizational outcome of patient satisfaction. Uncertainty from continuous development and organizational change in pursuing service innovation and cost-cutting measures in response to fiscal constraints are plausible explanations of the adverse impact reported.

This study uses a path analytic model to investigate the influence of fairness (i.e., procedural fairness, distributive fairness, and interactional fairness) on managers’ budget satisfaction and the influence of managers’ budget satisfaction on budget performance. To this end, data from 92 U.S. individual managers are used for the study. The results show that fairness perceptions have a significant positive impact on budget satisfaction which, in turn, positively affects budget performance. Further analyses indicate that budget satisfaction mediates the relationship between fairness measures and budget performance. The implications, limitations, and directions for future research are discussed.

Both the service-dominant logic of marketing and the resource-based view of the firm strongly emphasize the creation of value through buyer–seller relationships by the exchange of resources. To facilitate this exchange of resources, and hence to facilitate value co-creation, the resources of both buyer and seller must be made available to one another. This availability is no accident. Availability of resources occurs through the interaction between the buyer and the seller. In order for this interaction to take place effectively, the relationship must be a good one, particularly in terms of factors such as the commitment, trust, and satisfaction that each partner feels with respect to the other.

Issues of exchange of resources, especially intangible informational resources, through relationships as noted above currently occupy the minds of both managers and researchers. This chapter therefore explores these issues and describes an empirical study that investigates aspects of the exchange of these types of resources through buyer–seller relationships, and some of the conditions that facilitate availability of the resources, specifically in the business-to-business context. The chapter develops a model from the perspective of a seller in a buyer–seller relationship in the business-to-business context and describes the testing of that model.

The model's main constructs are the perceived future accessibility to the seller of the buyer's less tangible resources, the quality of the relationship, and the future financial performance outcomes of the relationship. Survey data, analyzed using structural equation modeling, support the model's proposition that both accessibility of buyer's resources and quality of the relationship have positive outcomes for future financial performance. The analysis also supports the proposed positive relationship between relationship quality and accessibility of buyer's resources. A case study illustrates the application of the model's concepts.

Purpose – The purpose of this chapter is to study how dimensions of entrepreneurial orientation (competitive aggressiveness, proactiveness and risk taking) affect international performance in competitive and technology-intensive international environments.

Methodology/approach – To address the research questions, structural equation modelling is applied to Finnish survey data (N=271).

Findings – Our findings reveal that the dimensions of entrepreneurial orientation are differentially related to international performance, and that their effect is contingent on moderating variables.

Research limitations – One limitation is the use of cross-sectional data as it limits the possibility of drawing strong conclusions from the development of the relationships between the different constructs. Also the fact that the study was conducted in a single-country setting is a limitation.

Practical implications – Results indicate that entrepreneurial behaviour is of importance for international business managers. However, results imply that prior to striving for proactive behaviour, competitive aggressiveness and venturesome risk taking managers should study their international market environments carefully and truly understand the nature of these turbulent markets, as in many occasions strong emphasis on entrepreneurial behaviour did not contribute positively to the international performance indicators, such as increasing sales and profits.

Originality/value of the chapter – Present study extends the works of Zahra and Garvis (2000), Lumpkin and Dess (2001) and Wiklund and Shepherd (2005), for example, by (a) applying entrepreneurial orientation on international business, (b) examining the effects of different dimensions of entrepreneurial orientation on a firm's international performance and (c) extending the research of the role of moderating effects on the relationship between entrepreneurial orientation and firm performance.