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A scale plan of Nelson's Victory has been made by taking a photograph of the ship. Describing the workings of the complex photogrammetric process in such a basic way is perhaps to do it an injustice. But that's it. A click of a shutter, strictly speaking two of them, and the end result is a detailed drawing showing how something was built or how it has changed over a period of time. The possible applications in industrial terms are tremendous. Photographic techniques developed originally for making maps and carrying out land surveys are beginning to offer a new dimension, almost literally, for other types of engineering design and construction work. This has largely come about by the need to develop new uses for sophisticated equipment, which has involved quite high research and development investment, for the comparatively specialized business of photogrammetry—or the process of making maps with the aid of photography.

In the past ten years a so‐called ‘communication explosion’ has placed an immense demand on the world's telecommunications industry for more and more equipment to carry telephone messages, radio and television programmes, and a flood of automatically generated information between computer and computer.

Ex Libris, the report of the Adam Smith Institute advocating membership fees and borrowing charges in public libraries, attracted no great attention apart from a few knockabout setpieces in the press and on the radio. NLW's prize for headline of the month goes to the Daily Telegraph of 23 June: two half columns on the report were headed by Fees Demanded to Deter Library Louts. Worth reporting here if only to express editorial belief that there can't be more than two people who read both NLW and the Daily Telegraph. There was also a little to‐do on Radio 4's ‘Stop the Week’ on 28 June with Robert Robinson almost alone defending public libraries, provoking a reference from one of the chatting coterie that something was alright for the ‘Raynes Park literati’. Robinson went to Raynes Park Country Grammar School which in its day was quite a school with W H Auden writing the words of the school song. (Readers in Uttoxeter and Gosport may like to know that the school is hard by the London and South Western Railway and is probably in the new‐fangled London Borough of Merton.) The Times on the same day had a respectable second leader which concluded that the report “should make us think more about how libraries should be managed, what they should stock and who should manage them”.

British technologists have eliminated the possibility of nuclear ‘leaks’ at power stations during the critical refuelling stages—using the same process that controls the mixing of the secret recipe of Coca‐Cola drinks. This particular development is a good example of the way many advances in technology hinge on a marriage of existing engineering principles, rather than the application of some new fundamental principle.

Two principal conclusions can be drawn from this analysis of negotiating practice. Firstly, that negotiations take place at all levels and on a much more regular basis than in formal meetings alone. Secondly, the need for training in negotiating skills is highlighted, illustrating the way in which negotiators are made and not born. This is especially important when it comes to the use of language in order to present cases in the most effective manner.

A central theme in the strategic groups literature is the theoretical relationship between groups and firm performance. The empirical evidence is conflicting, however. The aim of this research is to study this linkage through two analyses. Thus, the analysis that has been traditionally used – performance differences between groups – is complemented with an analysis of performance differences within each group. To set up strategic groups, we analyze firms operating in the construction industry, using specific variables associated with generic strategies.

This paper empirically examined the role of the balanced scorecard (BSC) measures usage as a potential moderator of the business strategy and performance relationship. Samples were taken from 120 manufacturing firms. Results of this study provide evidence that partially support the moderating effects of the BSC measures usage on the strength of the relationship between business strategy and firm performance.

Beneath the glossy jet‐set glitter, air transport is a desperately sick industry. Since 1966 the net profit on revenue of the world's schedule airlines has slipped from 6% to near vanishing point.

Sisaye and Birnberg (2010a, 2010b) have described the extent and scope of the innovations dimensions as the degree to which learning has affected the organizational structures and processes of the organization. Within this framework, extent has been defined as the degree to which the innovation affects the organization's management accounting administrative structures, systems, and behaviors of members or units within the organization. Extent is synonymous with the two types of learning identified by Argyris and Schon (1978) discussed earlier. Thus, the learning in the extent dimension varies from a technical change within an existing system (single loop) to the adoption of an entirely new administrative system (double loop). While this continuum extends from technical changes that affect a single process or task to administrative changes that affect organization-wide systems and structures, we will treat them as though they are dichotomous. As indicated earlier (Chapter 2), extent is associated with two types of learning: single loop (technical change within an existing system, i.e., gradual-incremental) and double loop (the adoption of an entirely new system, i.e., radical-transformational) (Argyris & Schon, 1978, 1996).

This paper aims to report on the findings of a study into staff perceptions of service climate in New Zealand English language centres (ELCs) offering ESOL (English for Speakers of Other Languages) courses.

A 71‐item questionnaire based on a Likert scale was used to survey non‐management teaching and administrative staff about their perceptions of the climate quality in their institutions.

The paper finds that staff in New Zealand ELCs demonstrated a positive perception of the service climate quality in their institutions. Service orientation was viewed as the most positive aspect of ELC service climate. Management aspects were not so positively perceived. The least positively‐perceived aspect of the service climate was resourcing. Significant differences in climate perceptions were identified among staff sub‐groups, and between staff in different ELC types.

The limitations of convenience samples are acknowledged. Further research is advocated into management and administrative aspects of ELCs operating in the private sector, as well as into the operation of other educational institutions in a commercial environment.

The paper shows that ELCs are doing well in terms of “soft” service management areas, e.g. service orientation and client focus, but need to pay more attention to the “hard” areas such as resourcing and basic management competencies.

ESOL (English for Speakers of Other Languages) administration and management is a highly under‐researched area. This is one of the few pieces of empirical research in this sector, and thus represents a unique contribution to the literature. The findings will be of interest to anyone working and/or researching in the area of ELC/ESOL management, or in the area of private education provision.