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The purpose of this paper is to look at safeguarding documentation in relation to 50 adult safeguarding files for the period April 2010 to March 2011. This was followed up with semi-structured interviews with a small number of Designated Officers whose role it is to screen referrals and coordinate investigations. Findings from the research were used to redesign regional adult safeguarding documentation to ensure Designated Officers have access to the information necessary to assist them in reaching decisions. Designated and Investigating Officer training was also updated to reflect learning from the research thereby reducing the potential for variation in practice.

A file tool was developed which examined the recorded information in safeguarding documentation contained within 50 service user files. The review tool looked at the personal characteristics of the vulnerable adult, the nature of the alleged abuse and the decisions/outcomes reached by staff acting as safeguarding Designated Officers. A semi-structured interview schedule asked Designated Offices to comment on the training and understanding of the process as well as the factors they believed were central to the decision making process. Their responses were compared to data obtained from the file review.

A key finding in the research was that while factors such as type of abuse, the vulnerable adults’ consent to cooperate with proceedings, identity of the referrer, etc. did influence decisions taken there was a lack of clarity on the part of Designated Officers in relation to their roles and responsibilities and of the process to be followed.

The research was limited to one Health & Social Care Trust area and had a small sample size (n=50).

The findings of the research led to a revamping of existing safeguarding documentation which had failed to keep pace with developments and was no longer fit for purpose. Adult safeguarding training courses within the Trust were redesigned to bring greater focus to the role and responsibilities of designated and Investigating Officers and the stages in the safeguarding process. Adult Safeguarding leads were established within programmes of care and professional support mechanisms put in place for staff engaged in this area of work.

Better trained and supported staff alongside more efficient safeguarding systems should lead to better outcomes in the protection of vulnerable people from abuse and harm.

The research built on existing albeit limited research into what potentially influences staff involved in critical decision-making processes within adult safeguarding.

Historically, citizen input into the capital budgeting planning and project selection process has been sporadic and often limited to the most politically-attentive, “connected” individuals and groups. The near-sightedness of such an approach has become apparent as the public’s cynicism toward government has intensified, along with its reticence to support bond referenda, and its propensity to file equity-oriented lawsuits criticizing capital project decisions. To combat these problems, local governments across the U.S. are broadening constituent involvement in their capital budget process, especially at the front-end where possible projects are identified and selected for inclusion in the capital improvement plan. This article examines the four major approaches that are being utilized: decentralizing public hearings; using community-wide public opinion surveys to gauge public support for various projects and revenue-raising options; expanding citizen access and input to, and feedback from, government interactive data bases; and creating more formalized roles for citizens on capital budget planning committees. Each of these approaches has its own assets and liabilities which are delineated.

This inspiring article describes a series of activities that have taken place in the UK over the past year (2001) aiming to generate interest in user/survivor/consumer‐run social enterprises. The writers want to let others know about these activities, about the survivor‐run businesses in Ontario, and hopefully to create more interest in this type of work/community initiative. As editor of this journal I hope that the article will provoke those of you already running user/survivor‐led businesses in the UK to rise to the challenge and write about your work for future issues. Can't let the Canadians have things all their own way… Bob Grove.

This study aims to examine the determinants of Facebook adoption and its impact on the performance of service-based small and medium enterprises (SMEs) in northwestern Nigeria. The mediating effect of Facebook adoption between the determinants of Facebook adoption and the performance of the SMEs was examined.

A comprehensive framework was built using the technology – organisation–environment framework integrated with the resource-based view theory. Data were collected from 165 SME decision-makers using an online survey. The hypothesised relationships were tested using partial least squares structural equation modelling.

Facebook adoption exerted a positive impact on the financial and non-financial performance of the SMEs. The important determinants of Facebook adoption were relative advantage, perceived risks, top management support, organisational readiness and government support. The mediating effect of Facebook adoption between these determinants and financial and non-financial performance was confirmed.

The findings contribute to better insight into the determinants of Facebook adoption and its impact on the financial and non-financial performance of SMEs. The findings can inspire and guide SMEs on adopting Facebook as a marketing strategy to improve performance and reduce failure rates.

The findings confirm the potential of adopting Facebook for enhancing the performance of SMEs. This is arguably among the first empirical studies to test the mediating effect of Facebook adoption.

The purpose of this paper is to explore the growth and development of periodical literature on Web 2.0 technologies and their other fields.

Bibliographic data of the articles published in the 13 leading peer‐reviewed journals are obtained from the Emerald database (www.emeraldinsight.com) directly using such keywords as “Web 2.0”, “blogs”, “wikis”, “RSS”, “social networking sites”, “podcasts”, “Mashup”, and multimedia sharing tools, i.e. YouTube and Flickr. The bibliographical surrogates such as author, title, subtitle, source, issue, volume, pages, etc. were recorded in MS‐Excel (2010) sheet for the analysis and interpretation of data. A bibliography of selected articles is provided.

The study found 206 research articles on the subject published in 13 leading library and information science journals of Emerald for period 2007‐2011. Further, the study found that 2009 was the most productive year with 69 articles. The study observed Online Information Review published 49 articles, and hence can be considered the core journal on the topic. Mike Thelwall from the UK was found to be the most prolific author, having authored or co‐authored five articles.

The study was based on 206 research articles published during the years 2007‐2011. The study was restricted to this period because the Web 2.0 concept was originated during 2004‐2005 and the undertaken period has sufficient published literature on the topic.

The paper provides reliable and authentic information on the subject. This is the first study on this topic.