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The article aims to investigate the customers for the document supply of print serials.

The study is based on data from INIST‐CNRS for document supply requests in pharmacology. Data were collected from 1998 to 2005 (10,000+ customer accounts with 4.6m orders).

The article provides information about the distribution of orders per customer type, about the geographical origin of customers, about the ordering trends among pharmaceutical customers and of pharmaceutical journals.

This is the last of three articles on a longitudinal study over 13 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

The article aims to investigate the correlation between citations and the document supply of print serials.

The study is based on data from INIST‐CNRS for document supply requests and from ISI for citations from 89 serials with JCR impact factors in pharmacology. Data were collected from 1992 to 2004.

The results distinguish four groups of serials with different relationships between document supply requests and citations. The characteristics of the serials of the four groups are described (year of creation, price, etc.). The evolution of the correlation between document supply and citations is analysed.

This is the second of three articles on a longitudinal study over 13 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

The article seeks to investigate the evolution of document supply of print serials.

The study is based on data from INIST‐CNRS – document supply requests and access to electronic resources – of 95 serials with JCR impact factors in pharmacology. Data were collected from 1992 to 2003.

The results distinguish four groups of serials each with a different evolution of document supply requests. Nevertheless, the overall decline from 1999 is a global phenomenon linked to growing access to online journals and there seems little likelihood of a slowdown for the next few years.

This is the first of three articles on a longitudinal study over 12 years on different aspects of the relationship between document supply and impact factor (citations) in pharmacology, a scientific domain with a high use of scientific information.

The purpose of this paper is to provide insight into the evolution of document supply from traditional print copy delivery to a modern service of resource discovery and secure electronic supply.

The study is based on evidence from empirical data at INIST, as well as enquiries and case studies from other suppliers and customers.

Four topics are presented: the customers' needs, the use of new technologies in the front‐ and back‐office, resource sharing and networking on the national and international level, and the negotiation of copyright agreements with publishers.

Based on evidence, an overall synthesis is given on significant developments, providing outlines of the future of document supply.

This article aims to outline how the Institute for Scientific and Technical Information (INIST‐CNRS), the French leader in the document delivery market, works with a broad national and international network of some 200 libraries and STI centres. It also seeks to provide an overview of recent developments in the French academic ILL network and of French copyright legislation, as well as information on negotiations with publishers on secure electronic delivery.

The article is based on a communication at the 10th Interlending and Document Supply conference, Singapore, 29‐31 October 2007. It is descriptive and based on INIST data and experience.

Resource sharing and networking in document delivery on a national and international level have become essential to maintain good quality services.

The article focuses on INIST‐CNRS, a leader in the document delivery market.