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This paper aims to look at how varying terminology is used on school library web sites and how that compares to student preferences.

Provides research conduced by surveying practicing school librarians and k‐12 students.

Terminology varies greatly on school library web sites. Further, students prefer common language use.

Practicing librarians may consider revising their web sites in order to make them more accessible for their students.

This paper provides original research into school library web sites, an area that is lacking.

Higher education, and in particular libraries, have changed significantly over the last decade due to the adoption of technological advancements such as the Internet and the World Wide Web. The multitude of ways patrons can interact with librarians and library resources has been only the latest step in a very long process which started with traditional snail mail and the phone. As educators, librarians have always been interested in using new tools to improve services. These services are increasingly being made available to patrons who do not physically enter a library building. This paper looks at what library services are currently being offered to students at a distance in order to better plan for the future.

Melissa Cox Norris is the Director of Library Communications at the University of Cincinnati. She is a founding member of the OhioLINK Marketing Task Force. Prior to joining the University of Cincinnati in 2002, she worked for three years at the University of Virginia Library as the Director of Communications and Publications.