Search results
1 – 6 of 6Tri Rakhmawati, Sih Damayanti, Rahmi Kartika Jati and Nidya Judhi Astrini
This research investigates factors affecting the intention to sort waste. Specifically, this research aims to develop a waste-sorting intention model by extending the theory of…
Abstract
Purpose
This research investigates factors affecting the intention to sort waste. Specifically, this research aims to develop a waste-sorting intention model by extending the theory of planned behavior (TPB) model and to test the model to ensure the model's goodness-of-fit, validity and reliability.
Design/methodology/approach
This research used a quantitative research methodology. Data were collected from 460 respondents using an online questionnaire. Some statistical analyses were performed to analyze the data: descriptive statistics, factor analysis, confirmatory factor analysis-structural equation modeling (CFA-SEM), SEM and Cronbach's alpha analysis.
Findings
The result shows that the intention to sort waste was directly affected by attitude, subjective norms, perceived behavioral control (PBC), moral obligation and facility support. Environmental concerns, waste-sorting knowledge and time availability indirectly influenced the intention to sort waste. The testing indicated that the proposed model was fit, valid and reliable.
Practical implications
The model provides a more comprehensive understanding of waste-sorting intention. The central and local governments can use the results to encourage waste-sorting intention in the community.
Originality/value
This research is believed to be the first study to develop and test the waste-sorting intention model that extends the TPB model by incorporating moral obligation, facility support, policy and regulation support, environmental concerns, waste-sorting knowledge and time availability into the traditional TPB model.
Details
Keywords
Tri Widianti, Anggini Dinaseviani, Meilinda Ayundyahrini, Sik Sumaedi, Tri Rakhmawati, Nidya Judhi Astrini, I Gede Mahatma Yuda Bakti, Sih Damayanti, Medi Yarmen, Rahmi Kartika Jati, Aris Yaman, Marlina Pandin, Mauludin Hidayat, Igif Gimin Prihanto, Hendy Gunawan and Mahmudi Mahmudi
This study assesses the current landscape of business continuity management (BCM) research while exploring research trends, structures and delineating potential future directions.
Abstract
Purpose
This study assesses the current landscape of business continuity management (BCM) research while exploring research trends, structures and delineating potential future directions.
Design/methodology/approach
A comprehensive bibliometric analysis was conducted on 360 articles from the Scopus and Web of Science databases using Biblioshiny software. A meta-synthesis was employed to aggregate and synthesize findings from the bibliometric results.
Findings
The results demonstrate a notable increase in publication numbers since the onset of the pandemic, reaching a peak in 2022 with a total of 342 articles. A collaborative bond among scholars transcends geographical boundaries and national affiliations. The analytical results propose avenues for future research, addressing crucial areas such as the integration of business continuity management systems (BCMS), the development of BCM frameworks and a comparative analysis of business impact analysis (BIA) frameworks through pertinent theories.
Research limitations/implications
The study contributes theoretical and practical implications, serving as a valuable resource for academics and practitioners seeking to deepen their understanding of BCM’s role in business recovery and preserving organizational continuity in the face of disruptions.
Originality/value
This study pioneers a comprehensive approach by integrating bibliometric analysis and qualitative meta-synthesis, providing a consolidated overview of BCM research. Additionally, it presents future research proposals in this area.
Details
Keywords
Medi Yarmen, Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini and Tri Widianti
This research aims to investigate the simultaneous effect of trust, subjective norm, image and perceived risk on patient loyalty.
Abstract
Purpose
This research aims to investigate the simultaneous effect of trust, subjective norm, image and perceived risk on patient loyalty.
Design/methodology/approach
This research used quantitative research methodology. The authors surveyed the patient of a healthcare service institution in Depok, Indonesia, and 163 of the institution patients participated in the survey. Multiple regressions analysis was performed to analyze the empirical data.
Findings
The findings showed that subjective norm and image have positive influence on patient loyalty. However, this research also found that trust and perceived risk do not have significant impact on patient loyalty.
Research limitations/implications
The author(s) used convenience sampling method, and the sample only involved respondents from a healthcare service institution in Depok, Indonesia. Hence, the findings of this research may not be generalized to the other contexts. Therefore, we recommend further research to replicate this research to examine the stability of this research’s findings.
Practical implications
The research results show that subjective norm and image affect the patient loyalty. Thus, the management of healthcare service institution should consider and manage all of these factors proactively.
Originality/value
This study is believed to be the first to develop and test patient loyalty model that includes trust, subjective norm, image, perceived risk and trust.
Details
Keywords
Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini, Medi Yarmen and Tri Widianti
– This study aims to investigate the simultaneous effect of subjective norm, perceived behavioral control and trust on patient loyalty.
Abstract
Purpose
This study aims to investigate the simultaneous effect of subjective norm, perceived behavioral control and trust on patient loyalty.
Design/methodology/approach
The empirical data were collected through survey. The respondents of the survey are 157 patients of a health-care service institution in Bogor, Indonesia. Multiple regressions analysis was performed to test the conceptual model and the proposed hypotheses.
Findings
The findings showed that subjective norm and trust influence patient loyalty positively. However, this research also found that perceived behavioral control does not influence patient loyalty significantly.
Research limitations/implications
The survey was only conducted at one health-care service institution in Bogor, Indonesia. In addition, convenience sampling method was used. These conditions may cause that the research results can not be generalized to the other contexts. Therefore, replication research is needed to test the stability of the findings in the other contexts.
Practical implications
Health-care service institutions need to pay attention to trust and subjective norm to establish patient loyalty.
Originality/value
This study is believed to be the first to develop and test patient loyalty model that includes subjective norm, perceived behavioral control and trust.
Details
Keywords
Tri Rakhmawati, Sik Sumaedi and Nidya Judhi Astrini
– This paper aims to describe the state-of-the-art in ISO 9001 research in healthcare service sector and propose the future research agenda.
Abstract
Purpose
This paper aims to describe the state-of-the-art in ISO 9001 research in healthcare service sector and propose the future research agenda.
Design/methodology/approach
A comprehensive literature review of the ISO 9001 studies in healthcare service sector was carried out.
Findings
The effectiveness of ISO 9001 implementation in healthcare service sector is still not clear. Previous researches show common stages for implementing ISO 9001 in a healthcare service organization. However, there is no previous research that reveals the content of the system implemented. In addition, there is no previous research that reveals the interpretation of ISO 9001 based on the practice of ISO 9001 implementation in an organization. Based on the review, eight future research agendas were proposed.
Originality/value
The paper is believed to be the first to discuss the state-of-the-art of ISO 9001 researches in healthcare service sector.
Details
Keywords
Tri Widianti, Sik Sumaedi, I Gede Mahatma Yuda Bakti, Tri Rakhmawati, Nidya Judhi Astrini and Medi Yarmen
The purpose of this paper is to investigate the factors that influence the behavioral intention (BI) of paratransit passengers in three major cities in Indonesia, namely Bandung…
Abstract
Purpose
The purpose of this paper is to investigate the factors that influence the behavioral intention (BI) of paratransit passengers in three major cities in Indonesia, namely Bandung, Medan, and Surabaya. More specifically, this paper will examine the relationship between the BI and other factors, including satisfaction (SAT), perceived sacrifice (SAC), perceived value (PV), service quality (SQ), and frequency of usage.
Design/methodology/approach
The empirical data were collected through a survey with 264 respondents. Structural equation modeling was employed to test the proposed hypotheses.
Findings
SQ affects word-of-mouth (WOM) of paratransit passengers directly and indirectly through PV. However, SQ has no statistically significant direct effects on repurchase intention. SAC is proved to affect WOM and repurchase intention of paratransit passengers indirectly via PV. In addition, it is also found that SAT and frequency of usage have no statistically significant effect on WOM and repurchase intention of paratransit passengers.
Research limitations/implications
The data collection using convenience sampling method as well as the use of small sample size caused the limitation of the research results in representing across all paratransit passengers in the three cities where the research was conducted in. This study can be replicated with larger sample size in order to examine the stability of the results in other contexts.
Practical implications
The research results shows that sacrifice, SQ, and PV affect the BI of paratransit passengers. Thus, the management of paratransit service provider should consider and manage all of these factors proactively.
Originality/value
The paper has established a BI model of public transport passengers that can help organizations to manage the formation of BI of their passengers. The model has some novelties, which are first, the model includes frequency of usage, second, it uses BI as a multidimensional construct, consisting of repurchase intention and WOM, rather than a single dimensional construct, and third, it also includes the direct relationship between SAC and BI (repurchase intention and WOM).
Details