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Providing a wealth of documents and appropriate information in support of the university curriculum and research syllabus represents the ultimate goal of all the efforts made by university libraries. The paper aims to study the quality of services as an indicator of quality improvement in the educational process.

The users should be permanently consulted and their satisfaction should be a permanent concern. The periodical evaluation of the services offered by the academic library, by means of questionnaires is done in order to monitor the difficulties encountered by users. The analysis of the strong and weak points of the services provided leads to improvements in the quality of service.

The paper reveals that assessment criteria, within the excellence models, provide a basis for the organization to compare its own performances against the performances of other similar organizations

Practical implications are a better use of the information resources.

The paper will help librarians to improve their library services by increasing quality and user satisfaction.