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Article
Publication date: 14 March 2022

Angela Dettori and Michela Floris

This study aims to explore the main drivers that family businesses possess to strengthen their resilience during the COVID-19 crisis.

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Abstract

Purpose

This study aims to explore the main drivers that family businesses possess to strengthen their resilience during the COVID-19 crisis.

Design/methodology/approach

This study followed a quantitative method analysis through a multiple regression analysis based on a sample of 570 Italian family firms.

Findings

The results showed that job quality and innovation significantly stimulate family firms' resilience during the COVID-19 crisis.

Practical implications

The study has several academic implications. Firstly, the study contributes to family firm research by extending the studies on factors that significantly influence the concept of resilience; secondly, the work contributes to crisis management, offering suggestions to help other firms exceed the COVID-19 crisis.

Originality/value

The present study clarifies the role of family firms' resilience, and it reveals how job quality and innovation play a meaningful role during the COVID-19 crisis.

Details

The TQM Journal, vol. 34 no. 7
Type: Research Article
ISSN: 1754-2731

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