Search results

It is well‐known that the primary threat against misuse of private data about individuals is present within the organisation; proposes a system that uses intrusion detection system (IDS) technologies to help safeguard such private information. Current IDSs attempt to detect intrusions on a low level whereas the proposed privacy IDS (PIDS) attempts to detect intrusions on a higher level. Contains information about information privacy and privacy‐enhancing technologies, the role that a current IDS could play in a privacy system, and a framework for a privacy IDS. The system works by identifying anomalous behaviour and reacts by throttling access to the data and/or issuing reports. It is assumed that the private information is stored in a central networked repository. Uses the proposed PIDS on the border between this repository and the rest of the organisation to identify attempts to misuse such information. A practical prototype of the system needs to be implemented in order to determine and test the practical feasibility of the system. Provides a source of information and guidelines on how to implement a privacy IDS based on existing IDSs.

This paper aims to propose an anonymous web‐browsing protocol that harnesses some of the advantages of store‐and‐forward anonymity solutions whilst retaining some of the interactive properties of web browsing. Anonymity research on high latency, store‐and‐forward mediums such as e‐mail have led to comparatively well‐researched anonymity technologies. However, similar achievements have proven to be more difficult for low‐latency communications such as web browsing.

A review of existing anonymity solutions notes the advantages of mix technologies versus the advantages offered by Onion Routing. A solution is presented that features a combined approach of both solutions.

The proposed protocol differentiates between web requests and web responses – a request is treated as a store‐and‐forward message whilst the response is handled as a data stream.

The solution described can be used by existing anonymous web browsing solutions in order to improve the level of anonymity whilst minimising the overhead of anonymously distributing web content.

This study aims to develop a comprehensive, theoretically grounded framework of customer-to-customer interaction (CCI) management, by revisiting three older services marketing models: the servuction model, the services marketing triangle and the services marketing pyramid.

Noting the lack of theoretical frameworks of CCI management, this study adopts a problematization approach to identify foundational services marketing models, question their underlying assumptions, develop an alternative conceptual framework and evaluate its adequacy for CCI management, on the basis of a systematic literature review and content analyses.

By revisiting the assumptions underlying three relevant models in the light of the present-day, technology-infused service environment, this study proposes a four-triangle CCI management framework encompassing four specific modes of CCI management: managerial decisions by the firm; frontline employees; the design of the physical environment; and technology. Furthermore, this study emphasizes the triadic relationships involving the focal customer, other customers and the four modes of CCI management. Building on these findings, this study concludes with an extensive research agenda.

To the best of the authors’ knowledge, this study represents the first scholarly effort in services marketing literature to provide a comprehensive, theoretically grounded framework of CCI management. With its basis in foundational models, the new framework is well-suited to address future challenges to service marketplaces too.

Technological innovations such as smart mobile devices and mobile applications gave rise to a new business model: collaborative consumption. This business model, which is receiving significant attention from researchers and practitioners, is characterized by an intermediating digital platform that facilitates exchanges between customers and peer service providers. However, many digital platform providers still fail to build a critical mass of demand and supply. Accordingly, the aim of this research is to develop a better understanding of the barriers perceived by both customers and peer service providers.

This study uses a mixed-method qualitative approach to develop a comprehensive understanding of the factors that explain the rejection of collaborative consumption. In particular, six focus groups and 14 in-depth interviews were conducted, totaling 50 Belgian participants (with a mean age of 33 years). In addition, 375 online critical incidents—retrieved from various sources, such as review websites and social networks—were used for triangulation purposes. All data were analyzed using a thematic analytic approach.

Customers and peer service providers reject collaborative consumption because of a complex set of multidimensional functional and psychological barriers. In particular, actors may perceive barriers related to complexity, value, risk, compatibility, contamination, image, and responsibility, which prevent them from participating in collaborative consumption.

This paper builds theory on the reasons why both customers and peer service providers reject collaborative consumption. The research identifies several barriers that were not captured in prior research. Digital platform providers can use the research findings to more fully understand actors' decision-making processes in collaborative consumption.

Studies on cosmopolites often focus on expatriates or entrepreneurs. Although intentional cosmopolites do exist, and surely represent an important part of those individuals who define themselves as citizens of the world, the author suggests that a les-explored and darker variant also exists: reluctant cosmopolites.

The author reviews Olivier Geai’s book “La parole est aux migrants”, which presents first-person narratives of migrants from their childhoods to the point of their intentions of migrating, their journeys and their arrivals in France. Following the established logic of reviews in the society and business review, the author will place this book in tension with the academic literature on cosmopolitanism, mostly through the excellent “The Cosmopolitan Ideal” edited by Sybille de la Rosa and Darren O’Byrne.

Exploring cosmopolitanism through the perspective of reluctant cosmopolites leads to understanding the phenomenon as a process (cosmopolitanization) rather than a state, and to engage with the idea of cities of refuge.

Developing the notion of cities of refuge, which are not utopias or ideals – but revolutionary – radical inspirations to rethink a world that cannot be constructed tomorrow based on the yesterday’s blueprints.

This paper aims to investigate the difference between the impacts of indicators of trade barriers (TBs) on bankrupt enterprises (BEs), new enterprises (NEs) and other enterprises (OEs).

The paper has used a multiple-step approach. At the first stage, the initial data has been collected from interviews with 164 top managers of SMEs in West Azerbaijan in Iran during two periods of 2013–2015 and 2017–2019. At the second step, multiple correspondence analysis has been used to summarize the relationships between variables and construct indices for different groups of TBs. Finally, the generalized structural equation model method was used to examine the impact of export barriers.

The results showed that the political legal index is the main TBs for BEs and NEs, but it had a more significant impact on BEs; the financial index was the second major TBs factor for BEs, while OEs did not have a problem in performance index, and the financial index was classified as a minor obstacle for them. All indicators of marketing barriers (except production index) had a negative and significant effect on all enterprises; the most important TBs for NEs was the information index.

The results indicated that if enterprises have a strong financial system and function, they can lessen the impact of sanctions and keep themselves in the market.

The aim of this paper is to model time‐harmonic problems in unbounded domains with coils of complex geometry and ferromagnetic materials.

The approach takes the form of a coupling between two integrals methods: the magnetic moment method (MMM) and the partial element equivalent circuit (PEEC) method. The modeling of conductor system is achieved thanks to PEEC method while the MMM method is considered for the magnetic material.

The paper shows how to use the MMM/PEEC coupled method to model a problem comprising conductors and ferromagnetic materials and compare its results with the FEM and the FEM/PEEC coupling.

The two methods PEEC and MMM are well‐known. The innovation here is coupling these methods in order to take advantages from both methods. Moreover, the performances of this coupling are studied in comparison with others (FEM, FEM/PEEC coupling).

Negative customer-to-customer interactions (NCCI) occurring in physical service encounters can have a detrimental effect on a focal customer’s experience. This paper aims to explore how the interplay between the physical servicescape and the presence and behavior of other customers can lead to NCCI. Moreover, through an examination of customers’ responsibility attribution, the paper underlines the need for service organizations to manage this interplay.

The authors rely on a mixed approach with two studies grounded in the Stimulus–Organism–Response paradigm. In a preliminary quantitative study, the authors test a model of the effects of NCCI on customers’ attribution and behavioral outcomes using partial least squares structural equation modeling. Next, in a qualitative study, they collect and explore NCCI incidents in eight service industries relying on the critical incident technique (CIT).

When experiencing NCCI, customers attribute at least partial responsibility for their negative experience to the service provider. The findings of the CIT study reveal three interplay mechanisms leading to NCCI: when other customers’ behavior is triggered by the physical servicescape; when other customers’ behavior is incongruent with the behavioral norms set by the physical servicescape; and when the physical servicescape is altered by other customers’ misbehavior.

This paper provides a comprehensive, empirically grounded, understanding of the interplay between the physical and social servicescape, focusing on the presence and behavior of the other customers and its effect on the customer experience.

This research paper aim at providing a new approach of calculating the destinations competitiveness index. How can these variables been aggregated in other to reflect the realities of very distinct productive environments? We assume that: The weighting of variables provides a better measure of destinations competitiveness. Base on the Neo-Technological theory, after a life cycle differentiation, we used a panel data approach to calculate the weight of each variable as the spearman correlation coefficient of its contribution to tourism inflows growth. After integrating these weights, we came to the point that by applying an appropriate weight to its components, we end up having a competitiveness index that significantly improve the correlation between competitiveness and tourism inflows growth.

When customers feel that they have no choice but to stay with their current provider to obtain a service that they need, they feel captive. This study aims to investigate customer captivity as a type of vulnerability and evaluate its effects on customers’ service evaluation and word-of-mouth (WOM) behavior, as well as to identify solutions that reduce customers’ feelings of captivity and improve their well-being.

This sequential, quantitative–qualitative, mixed-methods study draws from a survey of 1,017 customers and a qualitative analysis of 20 in-depth semi-structured interviews. Moderated mediation analysis is used to test the quantitative hypotheses; a thematic analysis explores the qualitative data.

The results of the quantitative study show that captivity emotions and price unfairness perceptions are two manifestations of customer captivity, which directly and indirectly affect service evaluations and WOM behavior. The findings of the qualitative study highlight how captive customers use emotional support-seeking negative word-of-mouth (NWOM) as a solution to reduce their captivity emotions and improve their well-being, by reinforcing their social ties and regaining a sense of control.

This study advances transformative service research by demonstrating how captivity affects customers’ well-being and customer vulnerability literature by investigating captivity as a type of vulnerability. It contributes to service marketing literature by identifying customer captivity as a boundary condition for generic service evaluation models.

Captive customers seek emotional support and consequently spread NWOM. Therefore, it is critical for service providers to reduce customers’ captivity feelings and implement adequate solutions to prevent NWOM and decrease the risk of negative impacts on their profitability.

Any customer can become vulnerable, due to contextual circumstances. This study focuses on customer captivity as a type of vulnerability and proposes adapted solutions to improve customers’ well-being.