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Article
Publication date: 22 June 2012

Rohit Verma

1868

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Journal of Service Management, vol. 23 no. 3
Type: Research Article
DOI:
ISSN: 1757-5818

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Article
Publication date: 17 August 2012

Rui Sousa and Pedro Oliveira

368

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International Journal of Operations & Production Management, vol. 32 no. 9
Type: Research Article
DOI:
ISSN: 0144-3577

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