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Changes in teaching and learning in higher education, combined with rapid developments in electronic communications and resources, point to a new role for the information intermediary. This can be identified as a new professional practice which is termed ‘networked learner support’ by the authors of the paper and which is closely associated with the support of learning through computer‐mediated communication. The paper examines the background to this emergent practice, and offers a preliminary model for its development. The model involves practitioners' participation in collaborative networked learning, as a means of exploring and developing relevant resource knowledge and support strategies. Fundamental to the model is the view that the new practice needs to be defined from within the profession, and must be capable of taking into account and responding to the specific demands of local circumstances.

The syllabus serves as a plan that can be utilized for discussing course (re)design. The Online Community of Inquiry Syllabus Rubric© (OCOISR) was developed for collaborators to review online course plans for continuous improvement. It assesses the potential to engender cognitive presence (CP), social presence (SP), teaching presence (TP), and learner support (LS) in online college courses based on interactive treatments. In one case study, two raters with advanced degrees in instructional design and online teaching experience reviewed 31 online syllabi across disciplines to determine their potential for producing an online community of inquiry. They achieved a good degree of consistency among measurements, intraclass correlation coefficient (ICC) = 0.821, p < 0.001, and 95% CI [0.40, 0.932]. Raters found above-average CP, moderate SP, and basic TP. These results mirrored that of the previous case study at a different institution. Other findings included basic educational technology use in both cases. The lead author, serving as the college’s instructional designer, provided course-specific recommendations to instructors based on their syllabi review for action research. This chapter describes the use of the OCOISR© to maximize student–student, student–teacher, and student–content planned engagement for improved online learning experiences.

This paper presents the features and relevance of open distance learning in the context of the socio-economic conditions of people living in the Union Territory of Jammu and Kashmir (J&K) in India. Although the primary purpose of the present study was to ascertain the effectiveness of the learner support services (LSSs) and different facilities offered by the open distance learning (ODL) institutions in that specific region. On the basis of these findings, few suggestions are made for the improvement in the support services, in order to make the ODL system more responsive to the area-specific needs of the learners, especially those residing in inaccessible areas such as J&K.

A survey-based descriptive methodology was applied to conduct this study. The data extracted from primary and secondary sources were analysed to reach certain conclusions. In total, 1,200 distance learners constituted the sample of the research. A semi-structured questionnaire was designed and distributed amongst learners and academics in the region to obtain their feedback and opinion on different aspects of support services and facilities offered to ODL learners.

Results of the study revealed that overall, the LSSs were satisfactory on different parameters, although they slightly varied from institution to institution. However, there was still scope for improvement in certain areas, where institutions further need to make serious efforts to address the identified gaps for improving the LSS and make teaching-learning more learner-centric in view of their specific requirements and local circumstances of J&K.

The present study focusses on presenting an overview of the only major components of LSS offered by ODL institutions and covers six distance education institutions (DEIs) located in different geographical locations within the limited jurisdiction of J&K. There is still scope to make focused (institution-wise) studies in a more specific situation and context to ascertain the problems in a more realistic way.

Although the study has been conducted in a specific territory of J&K, the findings reported in the paper may be equally useful for the other ODL institutions with similar characteristics or located in similar geographical locations, as support services are essential common components of institutions offering distance education programmes or courses.

The study is original research work conducted in the specific context of J&K, and its findings are based on the primary and secondary data collected from learners and other stakeholders of the selected ODL institutions. This work may be significant for the DEIs of J&K to get familiar with the essential components of LSS and develop a mechanism to further improve the academic and administrative support services for distance learners.

The purpose of this study is to identify the learner characteristics attributable to the likelihood and the duration of programme completion in the Bachelor of Science (BSc) and Bachelor of Technology Honours in Engineering (BTech) degree programmes of the Open University of Sri Lanka (OUSL).

Data were gathered from the re-registrants for the degree programmes in the academic year 2020/2021, using a questionnaire developed as a Google form. The sample consisted of 301 and 516 re-registrants from the BTech and BSc programmes respectively. Influential factors were identified using Kruskal Wallis test (for duration of completion), binary logistic regression (for likelihood of completion) and Chi-squared test (associations between presage and process factors).

Entry qualification, age and time management skills at entry had significant effects on duration of completion. Attendance at academic activities, organizing time for self-studies and the competency in English at enrolment had significant effects on the likelihood of completion. Prior open and distance learning (ODL) experience had no significant effect on any of the product factors considered.

Inaccessibility of dropouts and using only the responses from the first administration of the questionnaire are limitations. Active learners are more likely to respond, in the first administration and may bias the results.

Findings are useful for designing future studies to identify at-risk students and thereby enhance the programme completion and reduce prolonged time for completion.

Effective strategies to control the identified factors will uplift programme completion and reduce drop-out rates.

Decision making using inferential techniques makes the study distinct among studies undertaken on the same population. The study enriches the limited current research on factors affecting programme completion in ODL mode.

Purpose. To convey the initial findings of Biblio.for.mEDA, an EU project exploring lifelong learning provision for adults in public libraries set in the context of a literature review regarding support for learners in public libraries. Design/methodology/approach. A total of 20 public library authorities in England agreed to participate in a survey of the resources, support and staffing to facilitate lifelong learning in public libraries. The data were analysed manually and reported here, including current provision for learners, collaborative working, plans for the future and consideration of the impacts on staff. The findings are reported in the context of other research exploring learning in public libraries and consideration of authority's web sites, annual library plans and position statements. Findings. Depicts current lifelong learning provision in public libraries and the challenges faced by staff in supporting learners. The varying degrees of learner support provided by library services are described including assistance for adults with basic skills needs. Research limitations/implications. The findings are indicative as only 20 public library managers completed the lifelong learning survey in the UK. Practical implications. Provides an extensive review of the literature pertaining to learning in public libraries. Results of the project provide a useful snapshot of current lifelong learning activity and the ways in which services are working to support adults wishing to learn. Originality/value. This paper offers recent research results and analysis of a pressing public library issue for practitioners.

Distance learning is becoming an accepted means of study for many UK undergraduate and postgraduate students. Librarians now face the challenge of delivering library services to these new customers. The Open University has accepted this challenge, and has been working to create services for students and staff that will never visit the ‘real’ library. This article gives a description of the OU Library’s work in this area in the last five years.

Online Personal Academic Librarian (OPAL) is an Open University research project looking at the development of a fully automated 24/7 online system designed to respond to routine and repeat enquiries from Open University distance learners. Looks at the desk and field research conducted to date, and is divided into five sections. First, the reason and need for such an automated question‐answer service are considered. Then examines the current digital reference climate, and a range of possible solutions and technologies is described, including the use of real‐time technologies such as chat and Web contact software, and also the use of fully automated online conversational robots. Then looks at enquirer behaviour and enquiry patterns, drawing on data collected through field research and a data analysis of user e‐mail enquiries. Further research has also revealed the importance of the user’s context and the need for user profiling in delivering an appropriate response to the user, and this is briefly discussed. Concludes with a description of the OPAL prototype to date, and looks ahead to some possible future directions.

Explores the nature and symptoms of instrumental attitudes to learning in higher education and the relationship between instrumental and expressive learning. Examines some of the causes of student instrumentality, particularly with respect to business and management, including the increasing emphasis on higher education’s contribution to economic reproduction; instrumental attitudes among tutors, with learner support being seen as a means to an end, rather than an end in itself; and an over‐reliance on didactic methods of teaching. Suggests some remedies, such as giving due recognition to the affective dimension of education; using research to stimulate teaching; and the adoption of more creative approaches to learner support.

This paper outlines the development of an online learner support tool “Early Days” and the information it subsequently provided into one aspect of the early experiences of students in the case study university. Analysis is based on two years of data that considered the extent of students’ social integration and emerging changes in the nature of their social experiences. Findings indicate that the majority of students enjoy the social side of higher education and feel they have settled into the university, but conversely they are not gaining this social experience through traditional social activities such as clubs and societies. Whilst the data offers a picture of one university, other higher education institutions may be interested in considering whether the changes are replicated in their own institutions. The current trend by the National Union of Students to move away from alcohol‐based events suggests that this may be the case. The paper raises the need for further research into the the changing nature of students’ social experience within university and suggests one challenge may be to consider the role of universities in providing students with a blended and positive social experience in the future.

The purpose of this paper is to share information on the management of open distance libraries with special reference to technology applications. It seeks to provide information on the changing roles of academic libraries with specific reference to the requirements of open and distance learning (ODL). It aims to focus on the practical management experience of the University of South Africa (UNISA) library in support of the implementation of a new ODL model (optimizing available technology) at the University.

A review of the relevant literature was conducted to provide an overview on the topic and a context for the information gathered on the UNISA Library. Information gathered from the planning, policies and procedures of UNISA in general and the UNISA library in particular as well as experience gained by participating in workshops on ODL at UNISA was included in the paper.

The findings indicate that research and literature on leadership in distance education in general are limited and this is even more true for open and distance libraries. It is, however, evident from experience and the required standards for distance library services, that structured management and planning of these services are important to ensure success and future developments of the services. Furthermore, leaders in open distance libraries also need a variety of skills that are constantly updated to ensure optimization of resources, for suitable strategic planning, policy formulation and suitable in terms of new technology developments.

In addition to the literature survey and analysis the information gathered for the article is original in that it captures the experience gained from management of an ODL library. Although focused on open distance learning, the information is also of value to residential institutions, as the border between online services and open distance services is becoming blurred.