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This study aims to investigate the impact of entrepreneurial mindsets on the performance of family businesses in the United Arab Emirates (UAE). This study focused on the following entrepreneurial mindset factors: alertness to opportunity, ambiguity tolerance, dispositional optimism and risk-taking propensity.

A partial least squares structural equation modeling was used to evaluate the proposed research model. The gathered data consisted of 321 family businesses that operate in the UAE.

Findings showed that only two of the entrepreneurial mindset factors had a significant and positive impact on the firm’s performance, namely, alertness to opportunity and dispositional optimism.

This paper covers a research gap by reflecting the effect of the entrepreneurial mindset in an unstudied context, such as the UAE. To the best of the authors’ knowledge, this is the only study that measures the effect of the dimensions of the entrepreneurial mindset on the performance of family businesses in the UAE, and as such, it represents an additional value to the literature in this field.

The purpose of this study is to explore factors influencing customers’ purchasing behavior toward home-based small and medium enterprise (SME) products. Moreover, this study explores customer perception of home-based SME products and services, as assesses their satisfaction with the parking area layouts and delivery service systems of home-based SMEs.

Relevant variables were drawn from the literature review. A well-structured, internet-based customer questionnaire was developed for this empirical study and sent to a targeted sample of 117 respondents. The statistical methodologies such as ranking scale analysis, analysis of variance and Pearson’s correlation were used to assess the gathered data using SPSS software.

The main findings revealed that 83% of the customers perceived the quality of home-based SME products and services as “at least good,” and that convenience was ranked as 21.1% with the most crucial factor for customers, which includes easy access, effective delivery and quicker processes. Moreover, the study reveals that approximately 50.4% of customers rated the parking area layouts as “at least good,” while 33.9% considered it dissatisfactory. The evidence from the correlation analysis indicates that consumers’ purchasing behavior correlates significantly with accessibility, ease of finding online shopping sites and availability of parking areas at a 95% significance level.

The research findings will bring insights to SME owners and entrepreneurs to infer and fulfill customer expectations and achieve brand loyalty. However, research limitations include the relatively small sample size, as well as the study, focuses on home-based SMEs’ consumer behavior which cannot be generalized to other firm types.

This study provides useful information on the factors and issues influencing the purchasing behavior of customers toward home-based SME products in the UAE. Understanding of SMEs owners of customer experience would facilitate planning adequate strategies addressing customers’ needs, behaviors, expectations and future opportunities. Also, logistic and delivery companies can further support SME’s growth by providing an efficient delivery experience taking into consideration the quality of product condition and duration of the delivery cycle.

Home-based SMEs are emerging as intrinsic to the economic diversification process, especially in fast-growing and ambitious countries such as the UAE. The research objectives have drawn a better understanding of consumers’ preferences, perceptions and purchasing behavior which would better facilitate the growth and sustainability of home-based SMEs based on the UAE context.