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Voluntary organisations are an integral part of community care, and the available research indicates the value of their social support role. However, surprisingly little is known about the forms and functions of this support, or the links to the formal support provided by the National Health Service (NHS), so hampering quality improvements. Therefore, a small sample of voluntary service organisations in one English county participated in a pilot study. This involved the staff and users of these organisations, and a geographically linked sample of NHS mental health professionals. Interview data indicated that the voluntary sector users and staff held similarly positive views of the appropriately varied forms and functions of the provided social support, and all participants held unusually similar and positive views of their links, although areas for improvement were suggested by both groups (e.g. links to GPs).

Purpose – This chapter demonstrates the social organization practices evident in early childhood disputes in order to promote a greater understanding of the role of non-verbal, embodied actions within the dispute process. In doing so, this chapter offers insight into children's co-construction of disputes and has practical implications for early childhood teachers.

Methodology – Ethnomethodology (EM), conversation analysis (CA) and membership categorization analysis (MCA) are applied to the current study of children's disputes in order to offer insight into the sequences of social organization processes evident in children's disagreements.

Findings – This chapter presents a detailed analysis of the everyday disputes which four-year-old children engage in during their morning playtime at a primary school in Wales, UK. It reveals the children's use of physical gestures to support their verbal actions in order to maximize intersubjectivity between the participants. This joint understanding was necessary during the social organization process.

Practical implications – Managing children's physical disputes within an educational context is recognized as a very difficult aspect of a teacher's routine as the timing and level of intervention are so subjective (Bateman, 2011a). This chapter offers insight into the organization of physical disputes between young children, and so enables teachers to make an informed decision in their practice.

This article investigates the leadership style of Jacinda Ardern, Prime Minister of Aotearoa New Zealand. It uses the model of Social Change Leadership (SCL) to evaluate her approach to leadership as well as some notable successes and failures of her premiership.

The article adopts a grounded theory approach in which five increasingly refined research iterations were conducted to detect and articulate patterns of significance (Strauss and Corbin, 1997). Ultimately, the team selected 19 leadership examples to be cross referenced with the SCL model.

The article finds that in terms of leadership style Ardern corresponds closely to the SCL framework. The 19 examples show clusters of behavior that clearly denote a SCL constellation in terms of her approach. It also finds, however, that in terms of performance goals there is a less clear picture with less coherence to the framework. These findings in turn point to an interesting potential tension in the SCL model that has hitherto not been acknowledged.

The article is the first of its kind to apply SCL to a major global political leader. It is the first structured, academic assessment of Ardern's leadership. It adds a theoretical contribution to ongoing discussions on the efficacy and utility of the SCL framework.

Consumers' ethical shopping habits are of increasing interest, but there has been little discussion and development of the methods used to research them. The purpose of this paper is to reflect on the methodology employed for an empirical study of consumers' ethical concerns in buying clothes.

The paper adopts an interpretivist epistemology and interactive approach with the data collection and analysis rooted in grounded theory. More specifically, the study takes an ethnographic approach in the form of existential‐phenomenological interviews coupled with accompanied shopping.

The paper reflects on the use of observational methods in researching the role of ethics in consumer clothing choices and finds that they are invaluable in dealing with the challenges of defining ethics, social desirability bias and the problems involved with consumers translating their stated beliefs or intentions into action.

As a pilot study, the research is only conducted with six respondents. Future research should seek to investigate ways to overcome the challenges outlined in this paper; particularly that of social desirability bias.

There is a need for academics and marketing researchers to adopt innovative observational research methods to investigate ethical consumer behaviour.

Provides a reflection on a unique, emergent approach to researching ethical consumer behaviour. The findings of the research will be of value to anyone researching consumer ethics or buyer behaviour in retail, grounded theorists or those interested in qualitative interactive research techniques.

Examines gender differences in relation to organizational commitment. It considers the ways in which corporate culture attempts to seduce employees into commitment via the construction of appearances and values. The satisfactions which men derive from work appear to make them more susceptible to the construction of particular frames of organizational behaviour and, in this sense, commitment can be viewed as a consensual interpretation of appropriate organizational action. Women, however, have more ambiguous and conflictual encultured imagery which is not easily reconciled with male reality definitions. Hence, women introduce ambivalence into the workplace. This inevitably constitutes a threat to male consensus and framing of appropriate action. Women′s action lacks propriety within male frames because women embody ambivalence. Therefore, by virtue of their mere presence, women threaten the deconstruction of commitment.

The purpose of this paper is to explore the benefits of visual management (VM) systems in transportation construction projects in England.

Following a comprehensive literature review, the benefits of VM were investigated through action and case study research executed within two construction projects in England.

The main findings are: VM can contribute to increased self-management, better team coordination, better promises or an increasing plan percent complete, easier control for the management and improved workplace conditions in the transportation sector. It is important for the management to obtain the engagement of their workforce for VM through increased participation and show the actual benefits. However, managerial monitoring and control on the systems should not be underestimated.

The transportation sector in England has been systematically deploying Lean construction techniques in its operations for a while. One of those Lean techniques is a close-range visual communication strategy called VM. The literature on the VM implementation in construction is scarce and generally limited to the building construction context. This paper documents the benefits of VM systems for the transportation sector by using data captured through both qualitative and quantitative data collection methods. The paper also identifies a set of recommendations for similar research efforts in the transportation context in the future.

While research has shown reflection is a valuable part of individual learning, developing reflection habits has remained notoriously difficult, particularly for working adults. We explore whether an intervention of being able to review previous reflections will affect employee engagement in future reflection activities and raise their awareness of learning opportunities at work.

We conducted a large-scale field experiment, including 136 employees from an international bank in Europe, in which participants were asked to reflect twice a week for eight weeks. Participants were randomly assigned to either a group that was given access to their previous reflections, or a group that was not.

We found that individuals who were able to see their previous reflections wrote significantly more subsequent reflections than the other group. In addition, those who could see their previous reflections used more words related to learning and cognition.

Often employees may feel they are only learning when they attend formal trainings. However, this paper provides concrete guidance for how human resources management (HRM) managers can boost employees’ informal learning and awareness of the learning opportunities inherent in challenging work.

This study furthers research on using HRM interventions to facilitate informal learning activities, in particular, methods to motivate systematic reflections and raising awareness of learning opportunities. Our findings suggest that developing habits of reflection and improving awareness of learning opportunities encompasses more than simply writing reflections, but should include processing previous writings.