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The purpose of this paper is to explore e‐commerce development strategy from the consumer loyalty perspective in a Chinese context and to examine the impact of some key factors that affect e‐commerce development in China. The policy implications are also presented.

Data were collected by the wide surveying of trained MBAs with different professional backgrounds. Confirmatory factor analysis and reliability analysis were then used to explore whether the “7C” model of consumer loyalty in electronic commerce is acceptable.

The results show that security and reputation have the most positive impact on consumer loyalty, and playfulness is not significantly related to the potential variable it belongs to. To those enterprises planning to implement e‐business in China, some advice is given; such as increasing the security and reputation of web sites and enhancing communications between buyers and sellers.

The paper gives directions to the e‐commerce enterprises in developing countries about how to improve consumer loyalty and enhance business competence. Online enterprises can build consumer loyalty by improving their web sites and learning about consumers' behaviors to provide customized products and services. The specific policy measures in China are suggested.

While it is known that consumer loyalty is critical to online enterprises' success, little is known about how to build and improve e‐loyalty in the emerging markets. This paper tries to bridge this gap by examining what affects e‐loyalty, to help better understand consumer loyalty in the emerging markets like China.

This paper aims to investigate the influence of sinusoidal texture (ST) with different morphology parameters on the corresponding tribological effects.

The STs with different amplitudes, ranging from 0.05 to 0.3 mm, and frequencies, ranging from 5 to 17.5, are fabricated using nanosecond pulsed laser equipment. The friction experiments and the finite element analysis method are combined to investigate the tribological properties, under dry friction conditions.

Test results show that when the amplitude is 0.15 mm and frequency is 10, ST surface has the lowest friction coefficient of 0.373, and exhibits great anti-friction effect. It also possesses a complete texture edge after friction. The friction reduction effect of ST with larger or smaller amplitude and frequency is worse.

The results of this study can provide a guidance for the design optimization of ST of reciprocating sliding contact surfaces, under dry friction conditions.

The purpose of this paper is to analyze the causal relationships among categories in the China Quality Award (CQA) model based on the Malcolm Baldrige National Quality Award model.

The paper identifies seven factors from CQA categories: leadership, strategic planning, human resource focus, process management, customer and market focus, information and analysis, and results. Extending the basic Baldrige theory “Leadership drives the system that creates results,” this paper identifies driver (leadership), direction (strategic planning), foundation (information and analysis), system (human resource focus, process management, and customer and market focus), and results(business results). Structural equation model (SEM) is used to analyze the empirical data and estimate the path coefficients among CQA categories.

First, driver has not only a direct influence on results, but also has an indirect influence on results through system. Leadership has a great influence on foundation and direction. Second, direction affects human resource focus and customer and market focus of system while it has no influence on process management. Third, human resource focus and customer and market focus both affect process management, and process management has a significant impact on results. Fourth, foundation affects direction and all of the categories of system.

There are few studies which try to analyze the causal relationships among categories in the CQA model.