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This paper highlights the importance of transdisciplinary studies in times of crisis. In the first part, the study shows the benefits of the introduction of literature on biology to better understand the evolutionary dynamics of architecture.

The focus of the research concerns architectural exaptation. In biology, exaptation is a functional shift of a structure that already had a prior but different function. We will also learn that, in biology, all creative systems are redundant and involve variability and diversity.

As a conclusion, through the comparison between biology and architecture, we will, therefore, try to build an architectural taxonomy that demonstrates how indeterminism is not a subcategory of design. Instead, design paradigms in which redundancy and variable diversity of structures reflect functionalism constitute an equivalent and essential complement with respect to design determinism.

It demonstrates how architectural exaptation, intended as an indeterministic and radical mode of design, can contribute to overcoming the current global crisis because structural redundancy is frequently functional, mostly in ever-changing and unstable environments. For instance, the failure of a planned function of a city can be an opportunity to re-use a structure designed for an obsolete function to respond to unexpected constraints.

The purpose of this study is to investigate and compare the role of communication, structural and intangible elements on both tourists’ rational and emotional engagement across five different types of events (nature, gastronomy, religion, theatre and music).

Responses from 1,528 tourists were obtained through a face to face questionnaire in five heterogeneous events in the Spanish region of Extremadura, a well-known cultural tourism destination. Linear regressions were used to evaluate focal constructs’ contribution (emotional and rational engagement, formal and informal communication and structural and non-structural elements) on tourists’ engagement across events.

The results revealed that tourist’s rational and emotional engagement depends on the type of event. Non-structural elements seem to be important for rational and emotional engagement for gastronomic and cultural events. Besides the impact of structural elements on rational engagement, all other factors seem to have a mixed influence. Therefore, practitioners must select the factors to highlight according to the type of events, besides structural factors.

The current results allow tourism managers to understand the mechanisms for tourists’ engagement in a multi-event scenario to strategically select and use and communicate each type of appeal when planning and communicating events to specific target audiences.

Unlike most studies that focus on a single event or typology, this study combines a set of heterogeneous events to provide a complete picture of tourism engagement for the tourism sector.

The purpose of this paper is to test the value of experientiality as a determining factor for destination loyalty (LOYD) in the context of culinary tourism. The present research sees in memorability (MEM), Quality of Life (QoL) and place attachment (PA) experiential variables driving future loyal intentions to revisit a certain place.

The causal relationships between the concepts have been analysed using structural equation modelling and the partial least squares technique.

Results achieved confirmed that new concepts should be considered in order to reach a better understanding of the current experiential phenomenon and to provide destinations and practitioners with new strategies in line with the requirements of the sector and the modern consumers’ expectations.

Due to the application of a convenience sample, results should be understood within the context of this case study.

The conclusion of this research highlights the importance of delivering food-based experiences to travellers with the aim of generating a positive impact in individuals’ lives, beyond the holiday time. This can result in QoL and PA which are strong antecedent of future loyal intentions towards a destination.

This work represent one the first attempts to measure the experiential value of food-based experiences lived on holidays and its effect on marketing results. This research outlines useful strategies for enhancing the competitiveness of destinations in the new experiential scenario.

The adoption of the information literacy (IL) agenda in Spain has been comparatively slow and fragmented due to cultural setbacks during the twentieth century. Since the late 1980s, however, developments in library services and staffing policies, reforms in education, and wide availability of ICTs, among other factors, have led to a brighter picture, with academic and public librarians all over the country engaged in IL activities for all types of users – though school libraries still lag far behind. The main problems still to be addressed seem to be much the same as in most comparable countries: IL as a responsibility for all learning facilitators, social awareness of lifelong learning needs, training of IL trainers, assessing the individual achievements and the institutional outcomes of IL training programmes, and a clear understanding of the remit and rationale for different literacies within the information society.

This study aims to focus on understanding the tensions experienced by government officials in introducing electronic government (e-government) policies to support entrepreneurs in a developing Latin American country.

This study relies on an in-depth qualitative approach based on collaborative and analytic auto-ethnography. The authors concentrate on tensions experienced by a government official and how they were addressed when introducing e-government policies to support entrepreneurs during the Covid-19 pandemic.

The findings reveal that paradoxical tensions occur as changes are demanded, multiple concerns are expressed and decisions about resources have to be made. The findings reveal sources of tensions from government, business and external sources. Addressing such tensions revolves around a diverse form of paradoxes dealing with contradictions in terms of speed vs thoroughness and short- vs long-term implications.

The authors’ study provides several contributions. It advances understanding on the source and management of tensions experienced by government officials introducing e-government policies to support entrepreneurs during the Covid-19 pandemic. It also delineates multiple paradoxes experienced by government officials as new policies and systems were introduced. Finally, it offers a conceptual model explaining how government officials deal with multiple tensions emerging from the introduction of e-government policies in a developing country.

The prior literature has suggested that e-government initiatives would be guided by a prescriptive and tension-free process, driven by the interest to enhance governmental efficiency. This study reveals that developing e-government initiatives for entrepreneurs and existing businesses during the Covid-19 crisis was not immune to contradictions between government officials and the public. A conceptual model, based on multiple sources of tensions (government-related, business-related and external sources) and their management, is proposed. Implications and opportunities for further research are presented.

Libraries face an uncertain situation in present times of the “digital revolution” while every single sector moved online. The purpose of this paper is to search and propose potential library actions as response to the challenge of the peer-to-peer (p2p) sharing platform revolution in business models, a revolution to gain efficiency and to protect the environment.

This research focused on integrating economics and library concepts based on a selective literature review and real-world interaction. The main concern is to connect library possibilities with the emergence of p2p digital platforms, which has enabled individuals to make use of underused inventory via fee-based sharing, as a way of obtaining, giving or sharing access to goods and services. The authors balance the existing proposals to achieve how librarians can help.

This paper defines key types of potential applications for platform business models in the sharing economy promoted by librarians and describes their characteristics for the renaissance of the “New libraries”. First, “educating” society to face critically the disruptive change in networks of culture and information. Second, “growing” as key reference institutions and community service centres integrating “external” skills. Third, “promoting” the disruptive economy by creation or participation in digital platforms. Fourth, “creating” cooperative markets through social-economic currencies.

This research was carried out with the objective of determining how librarians contribute to sustainable development. All four proposals to implement represent possibilities that derive from the sharing economy approach at different levels of implementation according to the degree of commitment that librarians require to translate into specific actions.

This study aims to explore the nature of the relationship between market orientation and business performance in the Portuguese hotel industry and to evaluate the mediating role of service quality in this relationship.

A literature analysis on market orientation, service quality and hotel business performance was conducted. The structural model was developed, and the measurement scales’ items were generated. Working data were obtained by sending a survey to Portuguese hotel managers. A purification process was conducted, and the convergent and discriminant validity, as well the reliability, of the measurement models were assessed. The structural model was tested by conducting a path analysis, as well by evaluating the coefficient of determination (R2) and the predictive relevance indicator (Q2).

Research results show that market orientation has a positive direct effect on business performance. Moreover, results indicate that market orientation effects on business performance are mediated throughout the hotels’ ability to provide service quality.

Despite the large amount of research on market orientation, research on the hospitality sector has been conducted mainly using tools developed for the manufacturing and consumer goods sectors. On the other hand, little has been done to explore the nature of the mediating effect of service quality on the relationship between market orientation and business performance in the hotel industry. Moreover, despite the contribution of the tourism industry to the Portuguese gross domestic product, research on the hotel industry is scarce.

Sarangani, a province in Southern Philippines, is inhabited predominantly by tribal groups who depend on traditional rice farming for subsistence and livelihood. The purpose of this study is to identify current pressures to these upland communities and the interventions instituted to address them or mitigate their effects.

This is an exploratory and cross-sectional research using the emic approach. Rapid rural appraisal techniques (i.e. focus group discussion, key informant interviews, community immersion and field observation) were concurrently undertaken in 15 farming villages in the Sarangani uplands.

Results revealed that many upland families inhabited disaster-prone areas under conditions of hardship and abject poverty. Prevalent problems in these areas have largely arisen from the encroachment of modern agriculture, environmental degradation and changes in the socio-political and economic spheres. Consequently, food insecurity, cultural and genetic erosion and biodiversity losses have resulted in lowered Sarangani agro-ecosystem resilience. While policies and programs had been instituted to address these problems, positive results still remain to be realized.

Weak social networks in the Sarangani upland communities are attributable to their isolation and the disruptive influences of modernization. Agricultural modernization, in particular, caused the disintegration of community social structures and undermined overall well-being of the farmers. Sustainable strategies which harmonize modern and traditional systems of food production and environmental management are warranted to attain food security, environmental preservation and bio-cultural preservation.

This study contributes to the present body of knowledge about threats to vulnerable agro-ecosystems inhabited mainly by indigenous tribes. And while only 15 farming villages were covered by the study, these results can serve as a microcosm of what is happening in traditional agro-ecosystems worldwide. The study is also expected to provide inputs to policymakers, which they can use in crafting policies to address problems in the Sarangani uplands.

The purpose of this paper is to investigate whether frontline employee empowerment (FEE) is necessary in the presence of streamlined recovery processes when customers attribute responsibility for the recovery process to the service provider.

The hypotheses were tested through a survey conducted with 253 bank customers, combined with two laboratory experiments run with 354 undergraduate students to assess service recovery efforts by an online store and a clinical laboratory.

Customers who attribute more responsibility for the recovery process to service providers only become more satisfied with FEE when recovery processes are not streamlined. The presence of streamlined processes and FEE is not sufficient to raise post-recovery satisfaction levels in individuals who attribute little responsibility for the process to service providers.

The study extends the literature on contingencies that influence the design of recovery strategies by showing when FEE matters. It also highlights the risks of designing service recovery practices, such as FEE or streamlined recovery processes, without considering that different customers do not evaluate such efforts in the same fashion. Research on service recovery design needs to fully integrate concepts from marketing, operations and human resources when the goal is to evaluate the effectiveness of such practices. The outcomes also offer managers insights for designing recovery strategies.