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1 – 10 of 126
Article
Publication date: 1 May 2006

Joan Stein, Alice Bright, Carole George, Terry Hurlbert, Erika Linke and Gloriana St Clair

The paper aims to give a presentation of a rich dataset to illuminate graduate students' rating of their satisfaction with library collections and services.

644

Abstract

Purpose

The paper aims to give a presentation of a rich dataset to illuminate graduate students' rating of their satisfaction with library collections and services.

Design/methodology/approach

The study is a qualitative investigation based on focus groups.

Findings

The paper finds that, although rich detail is provided, the study is part way through and data need more analysis for trends to emerge.

Research limitations/implications

The study is a research project which is ongoing.

Practical implications

Rich data collected are indicating areas for improvement in service, which will be synthesized as the research progresses.

Originality/value

It is rare for data of this richness to be offered to readers. It will help others by confirming or illuminating their own investigations.

Details

Performance Measurement and Metrics, vol. 7 no. 2
Type: Research Article
ISSN: 1467-8047

Keywords

Article
Publication date: 1 April 2001

Joan Stein

No thorough review of the literature of performance evaluation of interlibrary loan and document supply operations has been published in over a decade. This article surveys that…

577

Abstract

No thorough review of the literature of performance evaluation of interlibrary loan and document supply operations has been published in over a decade. This article surveys that literature in the years 1987 through 1997 from published research in all English‐speaking countries. There is general agreement that fill rate, turnaround time, cost and user satisfaction are the four primary criteria for evaluating ILL and document supply. Although there has been increased emphasis on quantifying the performance of ILL and document supply in recent years, this research has been hindered by the lack of standardisation of measurement devices and definitions of terms. Following a discussion of theoretical considerations, recent studies in each of the four main criteria will be examined in separate sections. A supplement to this article, covering the years 1998 through 2000, is in preparation and will be published in the near future.

Details

Performance Measurement and Metrics, vol. 2 no. 1
Type: Research Article
ISSN: 1467-8047

Keywords

Content available
Article
Publication date: 11 April 2016

Joan Stein

250

Abstract

Details

Performance Measurement and Metrics, vol. 17 no. 1
Type: Research Article
ISSN: 1467-8047

Content available
Article
Publication date: 11 July 2016

Joan Stein

199

Abstract

Details

Performance Measurement and Metrics, vol. 17 no. 2
Type: Research Article
ISSN: 1467-8047

Content available
Article
Publication date: 9 November 2015

Joan Stein

216

Abstract

Details

Performance Measurement and Metrics, vol. 16 no. 3
Type: Research Article
ISSN: 1467-8047

Content available
Article
Publication date: 9 March 2015

J. Stephen Town and Joan Stein

693

Abstract

Details

Library Management, vol. 36 no. 3
Type: Research Article
ISSN: 0143-5124

Article
Publication date: 1 September 1999

Diane Nahl

In response to the proliferation of information retrieval systems in academic libraries since the early 1980s, librarians have created many written search aids designed to help…

1082

Abstract

In response to the proliferation of information retrieval systems in academic libraries since the early 1980s, librarians have created many written search aids designed to help users learn how to search database systems. Written instructional material continues to increase in quantity and in importance with the rise of remote users and the advent of asynchronous distance learning. Since many users will have only written instructions to consult, it is crucial to determine the effectiveness of these materials. How useful are these instructions? Do people consult them? Do they help users make progress in their searches? There is a small but useful body of research on the effectiveness of both print and online search aids. This research points to the need to test materials on user groups. The findings from studies of novices using written instructions identify specific guidelines for creating effective materials.

Details

Reference Services Review, vol. 27 no. 3
Type: Research Article
ISSN: 0090-7324

Keywords

Abstract

Details

Library Management, vol. 25 no. 3
Type: Research Article
ISSN: 0143-5124

Keywords

Article
Publication date: 1 August 2003

James Self

As part of an effort to develop a culture of assessment, the University of Virginia Library implemented the balanced scorecard in 2001. The adoption of the scorecard has forced…

3986

Abstract

As part of an effort to develop a culture of assessment, the University of Virginia Library implemented the balanced scorecard in 2001. The adoption of the scorecard has forced the library to focus its assessment and statistical activities, and to identify and develop those measurements that actually make a difference. This article describes the implementation process and stresses the importance of coordinating the scorecard metrics, or measurements, with the organizational values of the library.

Details

Performance Measurement and Metrics, vol. 4 no. 2
Type: Research Article
ISSN: 1467-8047

Keywords

Content available
Article
Publication date: 1 May 2006

Linda Banwell

195

Abstract

Details

Performance Measurement and Metrics, vol. 7 no. 2
Type: Research Article
ISSN: 1467-8047

1 – 10 of 126